Dear Sir, Madam,

I would like to complain about the service offered by Careem today. I booked a Karim at 1:12 pm from Index tower to Indigo Central 4, Al Safa in Dubai. It was written that the maximum amount would be AED 37 and it will take 10 minutes. However, the driver took the wrong road and it took approximately 10 minutes more to reach the drop off location. At the end of the drive, the fee was AED 54 instead of AED 37 maximum announced on the application.

Therefore, I demand that you reimburse at least AED 20 of my drive due to a mistake of your driver. If I take Careem and not a normal taxi, my purpose is to arrive on time and to take the good road.

Please aknowledge receipt of this email,

Yours truly,


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