Careemcaptain's phone inactive resulted in negative balance in my account.

S
This review was posted by
a verified customer
Verified customer

My name is Shoaib Zubairi and I am a student. I booked a Careem on 23rd April from Emporium Mall to Greenhall Academy Johar Town via "Ride Later" option. My captain was Adnan Bashir and my car was a Black Honda City. Plate# LWN 0450. GO+ class was selected. The captain accidentally cancelled my booking because his phone wasn't responding. Today I opened the app and had 400 PKR in negative balance. An e-mail was also sent by Careem saying that "I" cancelled the booking which is indeed false, the captain did while I was in the car. I paid 150 PKR for only travelling 1km. Hoping to get a positive balance, I got a negative balance of 400 PKR. Please fix this. Thanks in advance
Hoping to see this problem solved ASAP.
Sincerely, Shoaib Zubairi.

captain's phone inactive resulted in negative balance in my account.

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  • Ta
    Tarun Kumar Sep 04, 2018
    This comment was posted by
    a verified customer
    Verified customer

    What is this????

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