Car-X Tire & Auto review: follow up on prior complaint

Hello,

I made an prior complaint regarding my service on my 07 Cadillac CTS and left an complaint based on my experience of service that day and would like to follow up with it. I left an poor complaint experience based on the repair date of 12/23, However I would like to say that I reacted off of emotions, stress and past experience. I was already stressed and frustrated with having car issues out of no where and getting the run around with Car shield who guarneeted my car was covered. Mind you I'm 7 months pregnant. I thought Car X was taking advantage of me and having me pay for an unnecessary repair and was upset of the poor communication from them. Long story short, I paid out of pocket for an repair to turn around the next day to have a really big repair needed. It was an hassle already with Car Shield. I shouldn't had left a bad complaint at the time. As the days with on, Allen did the best to ease my mind and explain the repairs and etc with me. I feel really bad for leaving a complaint when afterall, the repaired what they thought was the problem. I finally got it squared away with Car shield who will cover my repair, but the only problem is since I left a complaint it threw a wrench in the situation and caused Car X not want to touch my car to repair it. I was told today that the manager above the Store manager will have to give the okay and I still haven't heard back yet. They had my car since 12/26 and I'm currently paying out of pocket for a rental until they call Car Shield to file an claim to start the repair. I believe I reacted on the stress and emotions and the pregnancy didn't help but if they refuse to work on my car to at least let me know so I can take it else where. However, I would like them to repair it so I haven't moved it yet. I'm sorry to Allen the manager and would like to them know that I know they are doing the best they can and would like them to work on my car as I been an loyal customer for the past 10 years and have took all my vehicles there for repairs and only had 1 problem in the past but it was taken care of.