CB Car Dealers CarMax Complaints #202-221

CarMax review: Trade in not paid off

onedotlow@yahoo.com of Dallas, US

Feb 14, 2021 9:27 pm UTC

I purchased a used suv from Car Max, Garland, TX on Jan 13, 2021 & traded in an suv with 4000.00 equity & a 2000.00 balance.
A month later I am still making payments to protect my credit on a car I no longer possess.
The credit union will force insurance soon.
Car Max business office is taking no steps to remedy situation. They could, at very least,
Stop pay on the check & wire the money to pay off car.
It has been over a month.
Joe Baker
Rowlett, TX
[protected]@yahoo.com
[protected]

Desired outcome: Pay off the car as in my contract

0 comments

Add a comment

CarMax - be well prepared to enter a nightmare world! 57

CarMax - they underpay salesmen 3

Resolved

CarMax - some facts about carmax 5

Resolved

CarMax - scam and cheating 8

Resolved

CarMax - it's a den of #s 7

Resolved

CarMax - they need to be reported 4

Resolved

CarMax - Vehicle warranty and repair issue

CarMax - Car 2

CarMax - 2015 Wrangler Rubicon VIN 1C4BJWFG7FL615830

CarMax - Selling a vehicle

View all CarMax reviews and complaints

CarMax Contacts

CarMax phone numbers

+1 (800) 519-1511

Click up if you have successfully reached CarMax by calling +1 (800) 519-1511 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (800) 519-1511 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (800) 519-1511 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (800) 519-1511 phone number

Head Office

+1 (800) 925-3612

Click up if you have successfully reached CarMax by calling +1 (800) 925-3612 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (800) 925-3612 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (800) 925-3612 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (800) 925-3612 phone number

Auto Finance

+1 (888) 922-7629

Click up if you have successfully reached CarMax by calling +1 (888) 922-7629 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (888) 922-7629 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (888) 922-7629 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (888) 922-7629 phone number

Stale Check Team

+1 (888) 922-4911

Click up if you have successfully reached CarMax by calling +1 (888) 922-4911 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (888) 922-4911 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (888) 922-4911 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (888) 922-4911 phone number

Stale Check Team

+1 (844) 765-5757

Click up if you have successfully reached CarMax by calling +1 (844) 765-5757 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (844) 765-5757 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (844) 765-5757 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (844) 765-5757 phone number

Supplier Inquiries

+1 (804) 747-0422

Click up if you have successfully reached CarMax by calling +1 (804) 747-0422 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (804) 747-0422 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (804) 747-0422 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (804) 747-0422 phone number

More phone numbers

CarMax emails

marketing_carmax@carmax.com

100%
Confidence score: 100%

Support

CarMax address

12800 Tuckahoe Creek Parkway, Richmond, Florida, 23238, United States

CarMax social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 29, 2026
View all CarMax contacts