We are from Australia and booked through this company and we also have been scammed. They tried to charge my credit card for the deposit twice in one transaction just as well it had insufficient funds. These charges were never authourised they just went ahead and did it. It should have been 890GBp and the tried to charge 1690GBP. Then when I confronted them they said I had to be paid upfront. I was not happy to do this and tried to cancel but then they said there would be a 50% charge on my refund and I couldn't afford to loose half of the hire I had already paid so I felt I had no choice. Stacey assured me the money would be refunded as soon as the vehicle was returned...Now after many phone calls to UK and so many emails and tkts on their complaints site still nothing!!! I have lodged a complaint with the bromley Police and also with the Bromley Trading Standards..Now I just have to wait. Is there any other action I can take This amount is 2 times the rental of my car hire.
Rented a car with Carhire Wp 11 August till 01 September Returned the car in perfect condicion and now with no reason dont want to give my deposit back, been calling for weeks and sending emails with no reply, and when i got through acconts person is sick or doing the transfer of my money . I dont recommend the company to anybody. the worst ever.
If you have a complaint regarding this company use this dedicated site, you get quick response and assistance
My complaint is with regard to Car Hire UK, I recently hired a Ford Ka for a period of 20 days, on collection from Heathrow airport I had to pay deposits totalling $1226.21 (560 pounds) on the understanding that it would be returned once the vehicle was returned to Heathrow Airport long stay car park, at the agreed time, full of fuel and clean as per my contract. I returned the vehicle as requested but now some three weeks later my deposits have not been returned to me.
As a consequence I am now paying interest on this money and have spent over an hour on hold trying to speak to some at the company.
Can you please help?
CarHireUK - offering car rental throughout the UK, offers a compaint resolution service, should you have any problems or complaints, with a dedicated call centre on [protected] with locations are 395 branchs in the united kingdom with in excess of 2000 rental rental vehicles on contract rental
there complaints procedure at [protected]@car-hire-uk.com aim to respond to any complaints or queries within 72 working hours, and if you still remain disatsifed you can write to an area manager for a final response, or hopefully to resolve your complaint
Like so many others who are using this medium to complain about CAR-HIRE-UK.com refund I wish to share with all who read this that it happened to me too.
Having hired a car from this company and paid my insurance deposit and fuel excess amounting to 575 pounds i returned it half full and one month later after calling and emailing the company on countless occasions they still have not paid my deposit back.
Something should be done at Heathrow to ban this car hire company from its illicit practices. I live in South Africa and have little or no chance of getting my deposit back unless these fraudulent people are made to refund everyones deposit forthwith by the police or the standards board.
I would appreciate getting some feedback from other people who have been scammed so that i can know who else i can complain to.
I am a single female picking up my car at Heathrow this week 10/8/2010, this smelly dirty old man was disgusting, he would not stop staring at me and made sexual comments towards me, I felt terrible, they are horrible, I complained, it got me nowhere, they said your word against his !
If you are single woman
DO NOT GO NEAR THIS PLACE GATWICK OR HEATHROW- www.car-hire-uk.com
I rented a small Ford Kia from Car-Hire-UK for a period of 8 days at 122.20 UK Pounds. They deducted a...
Similar story to everybody else. 670 pounds deducted from my credit card (I live in South Africa, so that is very painful in Rands). This they told me would be refunded when I returned the car. What a joke. Car was returned undamaged and with a full tank of petrol. I was also told to leave the documentation, key and car parking slip in the boot of the car. This I did and assumed they had a second key for the car. I also phoned the number they gave me (computerised call) and reported all the details they required. I have phoned, e-mailed and written a letter to this company, all of course a waste of time. What a scam.!!
Barry of Johannesburg.
And I thought only this sort of scam happens here!!
We had occasion to hire a car from these people on the 1st April 2010, everything went really well until we had to get our deposit back. THIS IS A WARNING TO ALL CUSTOMERS OF THIS COMPANY.
We were told the deposit £ 500.00 pounds plus £ 60.00 fuel deposit would be back in our account the day the car was returned. This is not how they work, firstly they didnt put a hold on the deposit it was withdrawn from the account, upon querying where the deposit was we were given a real run around. There is no proper contact details on the site and all mail is not signed by anyone.
Eventually I sent mails to the office of fair trading as well as phoning the police, as well as reporting them to the Bromley business association. They were also reported to my bank as well as MastercardUpon searching companies house this business does not appear to be registered correctly.
The deposit of £ 500.00 has allegedly been refunded we will see what Mastercard say. As for the fuel deposit they say this has been kept due to the fact we chose the fast track system who knows what this is. Despite the car being returned full and clean. Steer clear of this lot!!!
We rented from Car Hire UK and found they had the best complaints resolution services and gave us a goodwill gesture of £20.00 off our next rental and a free upgrade, if you have a complaint email, George Henderson in the customer care team he is really helpful.
You can write to www.car-hire-uk.com
Car Hire UK
165 Masons hill
Not good, if you are deciding to hire from these people, try a quick search on the Internet and be warned. You may get your deposit back IF you are lucky and have lots of patience and living in the UK would help.
We thought we would ignore all the warnings and give them a try, humans can be soooo stupid. Once you have paid your deposit you are on your own!!
Car Hire UK, has one of the best complaints resolution services we have used, they investigated the...
I am planning a trip to England next year (2010) and will arrive at Manchester Airport. I contacted this compamy thru thier website and booked a vehicle. They sent out an auto reply saying my booking had been recieved and a confirmation would follow. About 10 days later I still had not confirmation, so I emailed them asking when I would get my confirmation, also I asked what the problem was and could I help in any way. A few days later I got a reply saying there was no problem and my confirmation would be sent shortly. Again I waited about 10 days and still no confirmation. I emailed them again saying if there was no confirmation by the end of the working day please could they consider the booking cancelled. Two weeks later and I still have heard nothing from this company. I contacted my bank, once I had explained they marked my card as lost which would stop any money being drawn and they are sending me a new card. I will not be contacting this company again and would strongly recommend against anyone else contacting them. If they run their fleet of cars like they run their office staff it must be a fleet if wrecks.
Tried Decode to hire a car in Murcia Airport, Spain. The price quite cheap but could't find any feedbacks about this company over internet. When arrived at Airport I had to pay additional 10 EUR because I picked up the car in "out of hours" time. For me it has been always the same - if they say "all inclusive" then in reality there always has to pay some additional hidden charges!!
We hired a wonderful brand new vehicle, and the vehicle smelled of tobaco, we called the company up who advised us that they operate a no smoking policy and the vehicle was brand new. So we said we needed an airfreshener in the vehicle and were going to bill them for it, my wife hates the smell of smoke, the vehicle should of been smelt before delivery to us, and for this reason we issue a great complaint about them across the internet
Car Rental Gatwick Airport
Car Hire UK
165 Masons Hill
Dear Car Hire UK
Thank you for your recent car rental service at Gatwick airport, however we write to complaint of the free upgrade you gave us, on arrival, we booked online your Group A mini class, and paid £123.33 for 10 days, the meet and greet service was very much appeciated and made the rental very good, your staff were very polite and we were initally impressed with the service you offered, however you gave as a group F full size yes the vehicle was a lovelly nice new vehicle with all toys satellite nav etc, but not WHAT WE ORDERED!!!
We feel that the vehicle was far to big for me and my father for our trip to vist in the UK, and unless you refund all our money £123.33 in full we will not remove this notice COmplaint online so you either compensate us or we will let others no about your upgrade policys!!
A B Ms
Rental ID [protected]
CAR HIRE UK Qouted me 185 Pounds to rent a car from 12 June to 21 June 2009.
The deposit was 500 Pound, and the fuel deposit 70 Pound.
The transaction went tru on the morning of 12 June when we picked up the car at Heathrow airport.
We returned car on 12 June with nothing wrong with teh car.
Last week we e mailed CAR HIRE UK on the [protected]@car-hire-uk.com adres about our deposit.
After a long wait they shortly replied ""This is the total rental charge, there is no refund.""
This is false and since now i havnt received any invoice stating any amounts.
Please assisit me on this problem urgently.
They know we are back in South Africa and that is a problem comunicating with them.
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