Car Fleximisleading information.

B Aug 07, 2018

I made a booking with car flexi on the 04/08/2018 to collect a vehicle on the 05/0/2018. I paid R2400.00 through my debit card the payment went off and funds were reserved on my account. However when i went to rental service i was told that no payment has been made to Budget and that i have to make both the holding fee and the R2400.00. I was also told that my debit card can not be used to make a payment i have to provide a endorsed card. After several phone calls to Budget's customer care service to date the payment is not made and i still cant get the vehicle i have been calling the Cart Flexi south African call center number but failed to get through. After the 10th call i was able to speak to a consultant that advised that i must sent an e-mail to there customer service. But yet no response. I want my full payment back as the R2400.00 should have not went through in the first place. SO THIS IS NOT CUSTOMER SERVICE .

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