Captain D's review: service

I was the first customer (arriving at 10:30AM)...After paying I was asked to pull forward...I stated "if someone comes in behind me I'll pull forward". The worker said "ok, well it messes up our window timer". So I said. "OK, ...you're not going to forget me are you?". She replied, "no sir, I won't forget you".
After I pulled forward TWO customers (one walk in and one drive through) came and went. I sat there for twelve more minutes. When the worker brought out the food she had a look of contempt and disgust.
#1 What is the purpose of the window timer if employees are just using it as an inconvenience for customers when they ask them to pull forward?
#2 Why did I have to wait in additional time for a standard fish and fries order?
#3 Why/how did two customers get their food before me?

In addition, approximately 2 weeks ago my wife stopped by there and called me after they asked her to pull forward. Approximately 15 minutes went by before we thought this is a ridiculous amount of time to have to wait. So, I called the manager (while my wife was still waiting) and I could hear the manager ask her employees why there was a car waiting 15 minutes and they were surprised and admitted they had forgotten. The manager mentioned that she had just gotten there and apologized and then offered a cookie as a way to solve the problem. REALLY?
I let it go but after today I was determined to make corporate aware of this problem.