Captain D's reviews and complaints 2
View all 604 complaintsCaptain D's - Food Order Mixup
It was May 2, 2022 at 1:00 pm when I ordered a 3-piece country-style fish dinner and they gave me instead the regular flour fried fish. Apparently, the cooks weren't paying attention when the cashier told them specifically, "Three country-style." This happened at Captain D's in Jasper, Alabama.
Desired outcome: I would appreciate a response and an apology.
Captain D's - Lobster sandwich
I was at the Jasper Alabama location today for lunch and the picture of the lobster sandwich looked really good even though I wanted fish I decided to try it. I started eating it and about half way through one of them it hit me that it was missing the lettuce and it looked nothing like the picture. It was just plain and I was very disappointed. I asked the manager on duty about the lettuce that was suppose to come on it and she said the lettuce was bad and I had to throw it out and walked away. I thought ok.. She could of told me when I ordered it there was no lettuce and I would of changed my mind and ordered the fish. The bread was about the only thing good in the meal. My fries were cold. It's not hard to please a customer if you want to keep them, she could of asked me if I wanted something else and I would of said yes.
Cindy Ruth
Latest Captain D's Reviews
Store Customer service Gift card online purchase has zero balance Need refund for not receiving order after 45 minutes in restaurant Unfair termination/convicted felon assistant managerGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!