Capitec Bank — file sent to collectors

Sir/Madam

My name is teboho khosana my id is [protected] i write this email to raise my concern im a capitec client for about for months now i tried to create a credit facility which was declined the reason being one of my files was sent for collection and when i try to find what was exactely happening i was given information that that file was wayback in 2005 and i was not even aware of it until i investigated and immediately when i found out i paid the outstanding amount which was 205 i then went back to capitec to see the consultant regarding my chances of credit with capitec and the lady i met told me that because of that file that was sent for collection capitec will never lend me money i just need to confirm that

Regards
Teboho Khosana
Rustenburg
[protected]/[protected]