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4.3 5156 Reviews

Capital One Complaints Summary

173 Resolved
849 Unresolved
Our verdict: With Capital One's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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T
1:54 pm EDT

Capital One Auto Loan

10/18/2019 - I would greatly appreciate it if I could explain my situation to someone who has a clear understanding of the english language and communcate in a effective manner. I just need to speak to someone to request an extension on my auto loan, due to an emergency. I've had this loan for over three years and never been late.
Would greatly appreciate a call back.
Thank you in advance for your assistance.
Tamaria J Foster

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7:55 pm EDT
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Capital One annual fees - excessive charges

I am writing today because I have never in my life had worse customer service from any company I have dealt with.
I have been a Platinum Capital One Customer since 1997. I have not had a balance on my card for some time and I received a bill for your annual fee of $19. I made this payment however it was received late so I was then billed $90 for late charges, finance charges and what every charges you can attach to your fees. When I called to ask to have this charge removed I was told they could only remove the late payment and finance charge so they dropped the new bill down to $57.50.
I was so frustrated with your customer service I cancelled the card. I then called back and asked to speak with a manager. I spoke with a lady named Joy who told me she could do nothing. I asked then to speak with her manager and was transferred to Debra Agent# GEJ848. She assured me she was the senior manager and there was no one higher I could talk to. She was not willing, or as she said she has no way of waiving that fee. I find that hard to believe. Your senior managers have no way to waive $57.50 for a customer that has been with you for 22 years and paid over $400 annual fees on a card I don't use.
At this point, it isn't about the $57.50 that I do not intend to pay. I will however let everyone I know how Capital One treated a 22 year loyal customer. I sure hope it is worth the $57.50 that I do not intend to pay, losing my business as well as my friends and families business.

Leslie Post-Wood

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11:51 am EDT

Capital One credit card

Setting up my app & online account required entering an access code they would text, but their system would not recognize my phone #. Multiple calls to customer service and online tech support took a lot of time and several days delay due to their procedures. I was told I could register a complaint on their website, but after some time couldn't find where & even entering words like "complaint" or "customer feedback" nothing comes up. I've NEVER had so much trouble with a financial institution & even branches of the fed government like Social Security & Medicare text security codes to my phone# easily. Totally ridiculous.

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2:48 pm EDT
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Capital One payment

I mail a money order on the 6-28-2019. The money order was cash in the 7-05-2019. This money never was apply to my account. I track the money and fax the information to the company and no action have been taken to my account. Every time I call I get no help. Several different people told me credit department have cash the money order. I have a proof of the money order. Do I need to file for fraud.

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10:12 am EDT
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Capital One charged for service that I did not receive

Dear person in charge,

I am reaching out via email to hopefully get help this way. I submitted a claim in July because a computer store called "Vellve Systems" screwed me over. I gave them my Apple MacBook to fix, they replaced the motherboard and fan and threw away my parts. Nevertheless, the computer was still not working. A whole month later, my computer was still not repaired. To not waste more time there, I picked it up even though it was in a non-working condition. They wanted to take out the parts and give back to me a computer without any parts in it because they don't have my old parts anymore. I was not okay with that. A computer should be given back the way they received it from a customer. I tried to find a solution with the owner but unsuccessfully.

I filed a dispute with Capital One to solve this issue. I was promised they will help me to get the money back. From July till now I received three letters from Capital One. First letter was to inform me that the merchant has been contacted and that I need to wait up to 90 days for his reply.

Second letter was a notice that more documentation is needed from me. Letter was dated August 15th, I received it in the mail on August 20th and uploaded all the necessary documents to the link that was emailed to me. It was uploaded on August 21st.

Third letter I received was on September 19th saying the case is closed because I didn't send in the documents on time even though I did submit them on time! And I have the confirmation letters as proof.

I called and they reopened the case. I submitted more documents they were asking for via an email link on 9/30 and 10/1 .

Then I get a phone call on 10/01 that my case is closed again because I didn't submit my papers on time which should have been submitted by August 3rd! That is the first time I hear that I was supposed to submit something by August 3rd. That was the time frame when we were waiting to hear back from the merchant.

I have a feeling Capitol One is trying to find ways to not help me get my money back.

On 10/01/19, I spoke to the account manager Lindell, HUW715. He was not very friendly and not helpful. His first excuse was that the letter from the IT store is not giving enough detail about a second opinion. But they have explained everything in this letter, which he realized after reading it. Then he changed his excuse to that I submitted my papers too late. Which is a big lie! He was clearly making things up to not have to do any work. I will attach all three letters I received from Capitol One. Again, I have been submitting everything on time.

I am very disappointed in the service I have received so far. Vellve System is trying to keep my money for a non-working motherboard they installed. My laptop never got repaired and I can't get my old parts back since he has thrown them away. A second IT store confirmed that my computer is still not working due to a conflict with this non-working motherboard. Another repair will cost me $300.

I am so frustrated and disappointed. I hope I can get help this way. I will attach all three letters I received from Capital One and my case number:
Case: [protected]

Please check my case # and you will see that I had submitted all documents on time.

Let me know if you need me to submit anything else to you.

I hope you can help me to get my money back. It is not fair to charge a customer $407.55 when they never repaired my laptop and are not returning my parts.

Best regards,

Nicole Lindner

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6:20 pm EDT

Capital One lack of help towards a flood victim

I called seeking a deferment on my auto loan. Do to my area being flooded during tropical storm Imelda. During the first call I was told that a deferment was an option I could use but was told that it would come with a large amount of interest toward the end of my loan. I decided not to take that option at the time and called back and spent nearly an hour on the phone being told that I could not get a deferment and that I had miss heard the first agent. After being escalated three times I come away from the interaction feeling that Capital One cares more about arguing semantics then taking care of a customer that has never missed or been late on a payment.

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9:40 am EDT
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Capital One credit cards

Gregora Agent sba226. I wasn't expecting the service that I received today. I'm thankful that I was not only able to speak with her agents, but had a wonderful encounter Gregroa. Who was kind, patient and took the time to understand my need. The agent I spoke with under her had ultimate customer service skills. I could really tell from talking to Gergora that she not only sets the expectations, but she also uplift them to the fullest. I really appreciate her help, kindness, and patient.

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11:32 am EDT

Capital One fraud check control checking

eric marshall spoke to me as a certified personal aswell as his helper brandon thomas 0n 8/19-23/2019 referring to a loan from capital one fianance dept.in the amount of 800.00 hundred dollars. there number is 330-737-3909 PS Norman charles contact me if needed [protected].. as of this 8/17/2019 im responsible to pay the funds bac too my bank. this is un fair to me look into these matters asap...

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5:47 pm EDT
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Capital One canceled my account

In August I had a balance of 295dollars. My account had been hacked I spent 142 dollars on account a person in las Vegas charged the remaining. I called capital one played what I owed and we resolved the issue of the remaining, they issued me a new card I called to activate my new card they closed my account. I have been a very good customer I purchased a car with them had a account with them never did I make one late payments. So I told them well I want write that but I was very upset and hope someone else sees this and doesn't use their services l sure want they lost a very good customer.

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Update by Patricia Lynn Lewis
Sep 12, 2019 6:06 pm EDT

I even played off my car loan early I am so mad.just check my FICO score.

Update by Patricia Lynn Lewis
Sep 12, 2019 5:51 pm EDT

I paid what I owed sorry not played but I'm upset it was their fault they were hacked then want to take it out on a best customer. Shame on Capitol one.

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3:51 pm EDT

Capital One customer service/credit card

I called in about my high interest rate on a card with 6k limit. I was told by a rep that I had a promotion with a new card and will get 18 months free interest with the upgrade. To my surprise I was happy and decided to upgrade. After a few months I noticed I was still get charged interest after receiving my new card. I called customer service and they were no help. I asked for a call review and I was told a 4 to 5 day turn around after being lied to by an agent who told me that they listened to the call while I was on hold which was a lie. After not receiving a follow up on the call review as I was promised I called back and get another agent who said they are not going to review the call remind you after I was told they would and another agent lied and said she did. At this point I am furious with Capital One for the lack of Customer service and the lies that their agents tell. I have never missed a payment and I am a good customer. I want corporate to know how terrible Capital one is to their customers and I am going to have to take legal action at this point. Capital one as a business should be more professional.

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9:49 pm EDT

Capital One lack of care

So I lost possession of my wallet, and all my belongings inside of it when my motel room was broken into, while I'm working out of town. I had my bank account linked to my capital one account to pay off my card completely, to use my capital one card which I had on my Apple Pay. They put a hold on the payment for making multiple payments in the same month (never was an issue before) and refused to help me when I'm 200+ miles away from home knowing that I had little cash in my pockets and no access to any of my other major credit cards. The lady said there was 2 ways to release funds to my account. 1, was to call the bank, the bank was closed... it was 6:12 the bank closed at 6. The other way, she did not tell me how but did mention something about how I was stranded with no money or access to any credit cards besides the capital one card (only card I have on Apple Pay) that they should be able to release some IF NOT all of the credit I had pending availability. (I had payed it all off!) typically it takes 24-48hrs depending on what time of day the payment posts. Well I have to wait another WEEK before they release the credit which is supposed to happen on September 12th, today is barely the 6th. And my payment posted yesterday morning around 11am. I will never be using this credit card again, the way they treat their customers, I don't feel like they were obligated to owe me anything, but putting a hold on my payment is really screwing me over. I have less than 1/4 tank of gas. It got up to 103 degrees Fahrenheit today. I hate these people now. And I just started actually liking the damn card. Oh well. Onto my next one

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1:35 pm EDT

Capital One credit cards

Date of Incident: 9/3/2019

After being let go from my job, I tried to call Capital One to negotiate a payment plan for a credit card with approx $9k balance and ~20% apr. They would not either lower the interest rate OR allow me to enter into a fixed settlement plan.

On top of this, they charged me a late fee because they moved my billing cycle due date up! I had made my payment on time 7 days before 8/23/19, and then they expected another payment again on 9/1/19!

When asked for information on how the decision making process works, they refused to tell me. They simply said, "Sometimes there are offers there, and other times there arent." Like WTF? We are now playing a game of chance? How is this legal?

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2:07 pm EDT
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Capital One Debt collection/ vehicle loan

I received a letter from Capital One Auto Finance stating that they will pursue legal action against me and this letter is an attempt to collect a debt, and any information obtained will be used for that purpose.

the letter which was not signed by management, authorized agent, attorney, no one stated that I owe $19, 017.64.

I wanted them to validate the debt and claim so I requested a copy of the bill of sale, itemized accounting statements, original contract with signatures of all parties involved and I never received any documentation validating their claim.

I have submitted a complaint to the Consumer Financial Protection Bureau today and the Attorney General of Texas and Virginia is next. I have tried and tried to resolve this matter but no one will step up and say You can talk to me. I am making a copy of this note for legal purposes as well.

Thank you,
ANTHONY HOLLEY

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10:19 am EDT

Capital One credit card

I have been with capital one since last year. Got approved for a secure card for $200.00 which was my security deposit and I only got a credit increase once. I payed my mthly payments on time every mth and I haven't got an increase as of yet for the past 8 mths. I decided to applied for an increase and they denied me talking about they dont do credit increase for a secued card. This is straight [censored]. That is unacceptable. People is making their payments on time and still cannot get an increase. You guys is the worseeeeeee... I will never support you all again

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4:03 am EDT

Capital One abuse of power by capital one legal department

their lack of respect of other legal professionals / firms
/ power of attorney matters is sad, disgusting / unprofessional. i
think the whole legal department should get flushed & hire some real
attentive professionals such as my team & i. we do not treat our
customers this way, in pleasant transactions & not so pleasant ones.
everybody carries themselfs with a level professionalism and they
apply that energy into every client and their issues equally. not this
kangaroo show of a legal department that takes 10-25 days to
acknowledge poa's and tend to them, while their clients are being
denied health care due to their terrorist like account status's remain
in action due to them refusing to allow poa acting accordingly. ftc
complaints & complaints with state attorney generals filed. they have
been holding this secret account with $5, 000 of mine in it for 5
years... hoping 7 years pass so they can claim it into treasury. they
have been paying pennies on the door in monthly interest which i did
not sign or enter into any agreements allowing them to lend my capital
out. they made me feel like i committed a crime by depositing an
endorsed check. i did not speak English i came from isreal and they
cornered me asking me such personal questions to the point that i
fled. they never emailed me a statement, a balance ledger, nothing.

2. i

3. in 2013, zacharia shapiro settled into her mothers home
looking to obtain an apartment. being a resident of isreal she was not
suited to land an apartment without any credit history or ability to
speak english fluently. luckily she is my sister and i made sure my
family wants for nothing. i had my wife who is a realtor assist
zacharia with her issues and needs. they found the perfect apartment
for her and zacharia gave $5, 000.00 usd for the first, last & security
deposit in order to secure the apartment & be able to move in within
the following week. my wife was the primary guarantor / surety on the
application determining the credit status. on august 7-31st est 2015
zacharia violated the lease agreement by bringing a dog into the her
apartment. the lease clearly stated they do not allow dogs. the
landlord being as gracious as he is agreed to return all of her funds
since she barley made the agreements lifespan ( 5 )year agreement.
being that zacharia's name was not on any of the legal paperwork for
the apartment the $5000 was returned to yelena gelman ( my wife ) . my
wife then endorsed the check right back to my sister zacharia.
zacharia opened a 360 bank account through capital one banking
institution. she was a bit nervous due to the fact that the check was
made out to wife (mrs.gelman) my wife & i both assured her there was
no crime or issues with endorsing a check. rightfully so we informed
her she can simply deposit the check and it should be available for
her to withdraw in 3-6 days as any bank would cash/clear checks. the
capital one security (prevention team immediately attacked my sister,
they made her feel as if she committed some sort of crime by endorsing
a check. they asked her a million questions, they asked who my wife
is, where the money came from, they asked for zacharia to confirm her
identity, they told her the check is not avaliable and the account is
now in a state of restriction. my sisters english was very bad and she
did not know American / us laws. instead of capital one being
professionals, warm, welcoming, they instead presented anti-Semitic,
authoritarian like guard dogs who are not only ungrateful for every
client that walks through their doors, but also feel it is in the line
of duty to ask questions my cpa would not ask me ! the part that is
truly scary is this account now remained open for the next 5 years!
capital one then enjoyed lending 17$ per 1$ that was available in this
account for 5 years! zacharia is incapacitated in a coma due to a drug
overdose. her hospital bills are now coming in 6 figure digits,
capital one, n.a. profited off her money (never lifting the withdrawal
limitation till this day ) they are also refusing to honor my durable
power of attorney, i am attempting to close this account so it can
stop interfering with her medicade status so her hospital bills can
get covered and lift a huge burden off our family. i hope capital one,
n.a. and their legal department all get prepared for the 8 figure suit
we are prepared to file, this is disgusting and sad that a financial
institution hid the status of an account/ never sending statements
never emailing the customer (zacharia) letting her know her check
cleared with no issues, she did nothing wrong. come into the branch so
maybe they can attempt to treat her with some proper respect this
time. unfourtunetly they are not capibile of being human, and do not
poses compassion or love in their hearts.

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7:06 pm EDT

Capital One paying off loan and they had an over payment, I haven't received my refund and it has been more than 45 days.

In June of 2019, my 2009 Chevrolet Impala was deemed totaled by my insurance company, Geico. I had GAP insurance on the car through PRCO insurance and they paid off the remaining balance of my loan through Capitol One Auto finance. They were overpaid by the sum of $907.88. That payment was made on July 10th 2019. I wrote them emails and now have called them three times, The last call was on August 14th 2019 asking for my refund. I was told initially that they had my old address and that my money would be sent, I explained that I was hot happy with the fact that they had kept my refund now more than 30 days and that I expected to receive my money in seven to 10 business days from August 14th, but I have not. I want the money that is due me. I will take whatever steps are necessary to ensure that I get this refund.

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11:17 pm EDT

Capital One capital one credit card

On July 24 we received a letter from Capital One stating they have decided to expire end of the month due dates shifting our due date to September 5th. In the letter it stated if we call we can request a new due date in which we did. The customer care rep assured us this would be effective immediately and we moved our due date to the 21st. We selected this due date based on how our paychecks come in to eliminate the eleven day extension with their automated due date falling short of our next paycheck. Two weeks go by and we receive our statement showing a due date of Sept 5th including eleven more days of charges! I called in once again and asked that they waive the interest on the balance as a courtesy to changing the date and not honoring our request of the 21st. EDWINA is HORRENDOUS! She explained absolutely not, she will not guarantee anything. I explained to her by Capital One doing this and changing the due dates last minute they're forcing many people that can not afford to pay the balance for the new additional days and charging interest! She did not want to hear it and didn't care! I feel corporations changing the due dates with a one week notice should be illegal! EDWINA should be reprimanded if not fired for her lack of professionalism she had absolutely none!

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9:43 pm EDT

Capital One Credit card account being charged annual fee

I have been Capital One since 2001, car loans and credit cards etc and never have I been through so much hassle over refunding me a $69.00 Annual fee.
I have called Capital One 4 x in last 2 months to resolve an issue with being charged an Annual Fee. I have 3 accounts with Capital one and I called about being charged a $29.00 Annual fee a few months ago on account ending 3481 . At that time the rep informed me that account had an Annual fee however, I could upgrade to Venture acct and would no longer have a fee, however, I still had to pay the $29.99 fee. At that time I agreed to the upgrade and at that time I asked her to check my other 2 Capital one accts ending 3952 and 8378, to make sure that they did not have Annual fees. She checked the other 2 accts and reported back to me that they did not have Annual fees and documented in her note. The following month or so I get my bill for Acct 8378 and I was charged $69.00 Annual fee. I immediately called and spoke o rep Tammy who informed me she read the note that the prior rep had check this acct and the other acct and that there were no Annual fees. However, the other rep was incorrect. Tammy informed me that this acct could be upgraded to a venture acct as well and I would no longer have an Annual fee and because the other rep had checked this account and reported there was not an Annual fee that I may be able to get the fee waived for $69.99 because the rep could have upgraded 8278 back then before he fee processed for the old acct. Tammy at that time expedited the request to a department to have fee waived due to the prior rep misinforming me. Today I called and spoke with a Manager Charles who had the gall to tell me I could not and they would not waive the $69.00 fee and that "I was not going to get it the way I wanted". I am requesting the $69.00 fee returned to me on acct ending in 8378 since it was Capital's one rep who misinformed me and if she would've checked the acct correctly the fee would've never processed because she could have upgraded to a Venture card before the Annual fee hit the acct in August 1st.

I am requesting a resolution to this issue with the $69.00 fee on #8378 being waived and refunded back to me.
Thank you
Susan Mare Caruso
[protected]

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7:12 pm EDT

Capital One Banking/credit card

I just got phone with customer care regarding my credit card with capital one. I have been a customer since at least 2004 and have never had an issue until today. And it's making me think I should just all together switch banks. I have had this credit card since 2004 and I believe I have about 1800 in credit available. Every other card I have is at least over 5000 up to 23000 and none charge me a yearly fee and offer no incentive to use it such as cash back or travel rewards. I need someone with the Authority to waive this "membership fee" or u really have no choice but to switch to another bank. Maybe perhaps Bank of America where I work but have been loyal to capital one because until now I've always been taken care off. Thanks so much and please feel free to reach out via email [protected]@yahoo.com or my direct line [protected]

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Update by Michael boucino
Aug 09, 2020 12:40 pm EDT

I have had my credit card since 2004, I have never had a line increase and I have paid a membership fee for 16 years. I called last year to ask to have the yearly fee waived and was flat out told no, I asked to speak to a manager and was also told no. I then called back a few days later and spoke with someone who was able to upgrade my account to one that was supposed to have at least cash back and no annual fee. Today I logged into my account and saw a fee for my credit card, this card has not been used since 2016, it is absolutely absurd that I should be paying an annual membership fee after 16 years loyalty via my credit card and checking and savings. I called customer service today and was told they have no record of that call and there was nothing they could do to help me. So, during covid and with all the years I have been with capital one, no one is willing to bend slightly. I asked the rep to cancel the card and she had to transfer me to someone else, this was a cold switch so I had to again explain myself and then be told no again. She started to close my credit card and magically the call got disconnected and of course no one called me back. I actually work for a very large competitor and at this point I think I will be switching everything over, not just because I would be covered as an employee but because capital one clearly has no interest in keeping long term customers.

To sum up, I have had this card for 16 years and never had a line increase, the limit to this card being 1800 is completely useless as every one of my other credit cards have at least 8000 and at max 26000. They all provide adequate rewards programs; my line of credit is increased almost every year and no annual membership fees. If someone can’t get back to me to save customer soon, I am just closing it up and moving one. I never ask for anything from this banking institutions and I'm realizing capital one is nothing but a toxic relationship.

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9:51 pm EDT
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Capital One 360 banking

March of 2018 a wire came into my capital one 360 checking account. They restricted my account. Have been told various lies by their fraud investigation personnel. That he other bank has initiated a reversal. Untrue it is now August 2019 and still that money sits in MY bank account I have no access to. Capital one is a scam, liars and will heat you.

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Cavatee
, US
Jan 08, 2020 7:16 pm EST
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Well I just deposited a big check from another bank where I closed my account. I had already moved money from Cap One into CD. That happened automatically. Then I wanted to deposit much more into a new CD. They told me they couldn't do it electronically even thought they been able to do so with the other account the week prior. I had to sign a cashiers check to myself and give it to them and low and behold there is no money at all in the new CD. I called customer service and they called the local branch and during a three-way conversation the local branch said they had told me it would take three days for the money to show up in the CD which they had not. Well day two and the CD is empty. I am hoping they have not stolen my money as I have no proof that my money went into the CD. I only have a receipt for the check. If the CD is still empty tomorrow I will contact customer service again and if no satisfaction I will have to contact my state attorney general. I am hoping Cap One has not stolen my 70K.

Capital One Customer Reviews Overview

Capital One is a well-known financial institution that offers a wide range of banking and credit services to its customers. The company has received numerous positive reviews from its customers, highlighting its excellent customer service, easy-to-use online banking platform, and competitive interest rates.

Many customers appreciate the convenience of Capital One's online banking platform, which allows them to easily manage their accounts, pay bills, and transfer funds from anywhere. The company's mobile app is also highly rated, with users praising its user-friendly interface and helpful features.

Capital One's customer service is another area where the company excels. Customers report that representatives are knowledgeable, friendly, and responsive, and that issues are resolved quickly and efficiently.

In terms of credit products, Capital One offers a variety of options to suit different needs and credit profiles. Customers with good credit can take advantage of the company's low-interest credit cards, while those with less-than-perfect credit may benefit from its secured credit cards or credit-building programs.

Overall, Capital One is a highly regarded financial institution that offers a range of products and services to meet the needs of its customers. Its commitment to excellent customer service and user-friendly technology make it a top choice for many consumers.

Capital One In-depth Review

Overview: Capital One is a leading financial institution that offers a wide range of products and services to meet the diverse needs of its customers. With a rich history and a strong mission to provide innovative financial solutions, Capital One has established itself as a trusted name in the industry.

Products and Services: Capital One offers a comprehensive suite of financial products and services, including credit cards, banking, loans, and investment options. With a focus on quality and variety, Capital One ensures that customers have access to a range of options that cater to their specific needs. The company's commitment to innovation sets it apart from competitors, constantly introducing new and improved offerings.

Customer Experience: Capital One prioritizes customer satisfaction, providing an exceptional user experience on its website. The user interface is intuitive and easy to navigate, allowing customers to access their accounts and manage their finances seamlessly. The customer support channels are efficient and responsive, ensuring that any queries or concerns are addressed promptly.

Account Management: Capital One offers robust account management features and tools that empower customers to take control of their finances. The online banking capabilities are comprehensive, enabling customers to make bill payments, transfer funds, and monitor their accounts effortlessly. The mobile app is user-friendly and provides a seamless banking experience on the go.

Interest Rates and Fees: Capital One offers competitive interest rates on its financial products, ensuring that customers can maximize their savings and investments. The company is transparent about any associated fees, providing customers with a clear understanding of the costs involved. Capital One's pricing structures are in line with industry standards and offer value for money.

Security and Privacy: Capital One prioritizes the security and privacy of customer information. The company implements robust security measures to protect customer data and maintains strict privacy policies. With a strong focus on fraud prevention, Capital One provides customers with peace of mind and offers dedicated support in case of any security breaches.

Rewards and Benefits: Capital One offers attractive rewards programs and benefits to its customers. From cashback rewards to travel rewards and loyalty programs, customers can enjoy the flexibility and value of these offerings. Capital One's rewards programs are competitive and compare favorably with those offered by competitors.

Financial Education and Resources: Capital One is committed to empowering customers with financial knowledge. The company provides a wealth of educational resources and tools, including blog articles, guides, and interactive tools, to help customers make informed financial decisions. These resources are easily accessible and highly useful.

Community Involvement and Corporate Social Responsibility: Capital One actively engages in community initiatives and demonstrates a strong commitment to corporate social responsibility. The company supports various philanthropic efforts and partners with organizations to make a positive impact on local communities. Capital One's sustainable practices further contribute to its reputation as a responsible corporate citizen.

Overall Rating and Conclusion: Capital One excels in providing a comprehensive range of financial products and services, coupled with an exceptional customer experience. With competitive interest rates, robust security measures, attractive rewards programs, and a commitment to financial education, Capital One stands out as a top choice for customers. While there may be areas for improvement, such as further enhancing the mobile app's functionality, Capital One's strengths far outweigh any weaknesses. Overall, Capital One is highly recommended for individuals seeking a reliable and innovative financial institution.

How to file a complaint about Capital One?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Capital One. Make it specific and clear, such as "Unauthorized Charges on Capital One Credit Card" or "Capital One Account Closure Without Notice".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with Capital One. Include key areas such as:

  • Customer Service: Describe any interactions with customer support, including wait times, the helpfulness of the representatives, or any miscommunications.
  • Account Management: Discuss issues related to online banking, mobile app functionality, or problems with managing your account.
  • Fees and Charges: Mention any unexpected fees, charges, or discrepancies in your account statements.
  • Loan or Credit Services: If your complaint involves a loan or credit card, detail the application process, approval, interest rates, or payment issues.
  • Dispute Resolution: Explain the steps you took to resolve the issue with Capital One, including any communication with the company and their responses or lack thereof.
  • Personal Impact: Share how the issue has affected you personally, such as financial stress, credit score impact, or time lost.
Remember to include relevant dates, transaction details, and any other information that may support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with Capital One, statements, or receipts. Ensure that you do not include sensitive personal information like your social security number or full account numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Capital One. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, correction of an account error, or another specific remedy.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint against Capital One on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Capital One representatives, so it's important to stay engaged and respond if necessary.

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Contact Capital One customer service

Phone numbers

1800 481 3239 +1 (877) 383-4802 More phone numbers

Website

www.capitalone.com

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Use this comments board to leave complaints and reviews about Capital One. Discuss the issues you have had with Capital One and work with their customer service team to find a resolution.