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CB Banks Capital One Complaints #622-641
Capital One

Capital One review: credit card

N
Author of the review
9:31 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

My name is Nicole Thornton. I have a Capital One Credit Card. As a second chance program, I'm thankful for the opportunity. As a precious COAF employee, I understand working with your customers is your number one priority. I was so excited to make six timely payments and receive a review on my credit line. To my surprise, the online activity showed the December payment was returned. I could not believe I made a payment, ahead of time, from my old account. I've made each payment per month from my Capital One checking account. As soon as the representative advised of the error, I made the payment immediately. I would like to know why aren't I able to receive my increase. If you check my account, all payments each month are made from the same account at your bank. In addition, there was plenty of funds in the account to cover the minimum payment. There have been months where I've made two payments. Each payment has far exceeded the minimum amount.

I would like to fully understand how this makes sense. When I spoke to the supervisor, he advised I should understand this is a second chance program and they can't go off of a mistake. I found his comments to be very unprofessional. Thank you, in advance, for your attention to my complaint.

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
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    20%
    Confidence score
    USA and Canada
    +1 (877) 383-4802
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    General Customer Service
    +1 (800) 227-4825
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    Credit Card Accounts
    +1 (800) 867-0904
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    Small Business Banking Products
    +1 (888) 810-4013
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    Capital One Bank Products
    +1 (800) 289-1992
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    Capital One 360 Products
    +1 (800) 946-0332
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    Auto Financing
    +1 (877) 464-2151
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    Home Loans
    +1 (866) 435-6299
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    Home Equity
    +1 (800) 926-1000
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    Personal Loan
    +1 (855) 780-5047
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    Investing Products
    +44 800 952 5267
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    United Kingdom
    +44 344 481 4814
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    United Kingdom
    +1 (800) 304-9102
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    Capital One Recruiting
    More phone numbers
  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2026
  7. View all Capital One contacts
Capital One Category
Capital One is ranked 6 among 353 companies in the Banks category
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