I was aware I would need to stretch the canvas. No problem, I went to art school and have done this many times. The 24" x36" print came and was not very good. I sent a very large file, but much of the detail was lost and the colors a bit muddy. I paid extra for the 1.5 stretcher bars, but instead was sent eight 3/4 bars. No one answers on the customer service phone number. I wish I had read more reviews before placing this order. Because it's for a client, I will now have to eat it and order a print from elsewhere. Please don't make the same mistake. AVOID canvasdiscount.com LIKE THE PLAGUE!