Candlewood Suites

I checked into the Candle wood Suites at 3605 Vestal Pkwy E, Vestal, NY 13850. I am here to work as front-line employee. On Wednesday 9/9/20 around 7:00p -7:45p, I went upstairs on the right elevator to my room on the 4th floor. I returned back to the elevator to go back downstairs and the the elevator I got stucked on the 3rd floor. I attempted to call on the elevator phone and the phone was not working. I attempted x 3, then I used my personal cellphone to call my travel partner who was downstairs waiting on me. She alerted the front desk person name Angelina and she came up to the 3rd floor and asked if I was OK. I continued to stay on the phone with my travel partner. The maintenance person told my friend that they will contact the fire department. The fire department arrived within 20 minutes, and my partner stated the fire chief was jokingly saying, "I am here to save her life". My friend stated, 3 firemen plus the chief came to the 3rd floor attempting pry open the elevator door, but was unsuccessful. Then, one firemen took an ax to open the door, after 4 hits, they pushed the door open. Just before the door open I started feeling dry throat, and getting hot. The hotel maintenance staff stated I would have to talk to the elevator company about the phone not working. He asked for my room number stating some one would talk to me. No one has followed up with me. What if I didn't have my personal phone in the elevator, and I would have been stuck in there for hours before someone found me. I am requesting my entire stay of 7 weeks FREE of charge.

I appreciate a timely response to this issue.

Barbara Thomas [protected]

No Service date posted!