CB Auto Parts and Repair Stores Canadian Tire Complaints #422-441

Canadian Tire review: auto service department

Judie Perrin of London, CA

Jul 08, 2019 1:55 pm UTC

Last Thursday July 4, 2017 I was in to get my winter tires changed over to my summer tires. They gave me a list of things that needed to be fixed on my car: fuel/steering lines were corroded, 2 clamps on exhaust pipe needed to be replaced and a wheel alignment was recommended. Phoned to make an appointment for today last Friday and was quoted over the phone $219.

Today I was there for my 9:00 am appt. they didn't start on my car till 9:30 am, then they came to tell me that it was going to cost me over $500. and it would take 2 and a half hours because they had to wait for the fuel line to come in, they had to make the hangers for the exhaust line (it wasn't clamps and my car is a 2 wheel drive not a 4 wheel drive. They also wanted to replace the rear springs and said my shocks are leaking. I refused the wheel alignment and getting the springs and shocks done. This was suppose to be a $219. job and now it cost me $576.73 without the tax. The mechanic spent half an hour talking to other mechanics and the counter person and took a 15 min. break. When I bring my car to Canadian Tire I expect the mechanic to work on my car. I am not paying him to talk or have a break when I am paying per hour. I think I should get compensated for his time not working on my car and for the parts not being there when I called Friday morning and they had all day Friday and the weekend to get the parts. I was there for 9:00 and didn't get out of there till 12:30 pm. Ridiculous time wasted on what should have been an 1 - 1 1/2 hour job.

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