Canadian Appliance Source
reviews and complaints

I ordered 5 appliances from them in July/2022, and my stove, dishwasher, fridge and range hood were back ordered, had to replace them, and they delivered them except the dishwasher (still waiting on that one) on december 13/2022. I originally ordered a hood for island, and they sent a chimney one. called the customer care, they said I need to fill out a form for return/exchange before I can purchase another one. I waited 2 days for them to get back to me, and they needed to see the serial number inside the box. so I had to take it out do that, and now I have to wait another 24 hours for them to approve. I called the customer care again to complain and they hung up on me. and now I have to take the wrong one they sent to a store myself, and they won't bring another one back, asking for delivery charge. in the meantime, the contractors are at my house waiting. I have no idea how long it would take them to refund my money. but the customer service is terrible. they didn't acknowledge that its their fault to send me the wrong appliance.

We purchased a washer and dryer on 11/29/2022 with a delivery day set for Dec.15/2022. We told the sales agent that we are going to be putting them in a closet and gave them the size and measuring dimensions of the closet. They said that is perfectly fine and there will be no issues. The day of the delivery, the installer looked at the closet and said - I can't install them, I only have 15 minutes. We asked that he contact his supervisor and when he did his supervisor informed him that there is not a 15 minute limit and that he was to stay until they are installed. The washer is NOT installed and sitting in the closet and the dryer he left at the top of our stairs, blocking a bathroom and 2 bedrooms. My son almost fell down the stairs as he was trying to squeeze by the dryer. However they still took our original washer and dryer (that were perfectly fine). The worst part was trying to get this situation resolved. The store we bought it from took no ownership and told us to contact Home Delivery service. I did not understand why they did not do this for their paying customer - but asked the customer to do it. The Home Delivery Service just said that there is a ticket and we need to wait. When I asked to speak with managers, everyone told us that there are no managers. So basically the way Canadian Appliance Source is set up - is that there is an endless loop in their Customer Service and no one takes charge of any specific complaints, meaning the delivery man who caused us unbelievable stress, can get away with horrible service, because he knows that there will be no repercussion of his actions. The paying customer does not have one point of contact that will resolve the issue so they need to spend days waiting for a response from a "department". As you can see by the invoice, we paid for a Laundry Stacking Fee and Washing Machine Installation. We did not receive either. We are also now left with no functioning washer or dryer. We have not heard back from anyone. No apology, no update, nothing.

Purchased a washer and dryer on Nov. 28, 2022. I mention on the phone to the sales rep. We live in an apartment and will need to book the elevator. He mentioned to call him on Friday Dec. 2 around 4:00 and he will give a time window for delivery. I called him that day and he said it will be delivered between 12:30-4:30, I book the elevator, took a day off work and waited. On Dec. 3rd I was waiting for my items and decided to check my email and realized that there was a cancellation email as they had the delivery time 7:15 am to 11:30 am, and they had said there was no one at home, not once they tried to contact me by phone. I called and didn’t want to speak to the sales rep. As he had lied to me to make a sale, customer care was even worse. I cancelled the order and I haven’t received my money back after customer care said it would be processed by the agent who lied and sold me the appliances. All I want is my money.

We bought and paid in full for a range and fridge on Thursday with the understanding that it would be delivered Monday. They made excuse after excuse after confirming via phone as well as email that they would.

My husband is a chef and we needed the appliances on Monday as promised. They offered to deliver on the Friday. An entire week late. Even though they confirmed that they do deliver to our area during the week. So now we are stuck with a gas fitter coming in to hook up the stove and a week without earning potential.

Frankly it’s a breach of contract and unacceptable. All they do is give you excuses and the run around, when all we wanted was delivery AS PROMISED.

I bought a Caloric Refrigerator from Canadian Appliance Source in Halifax in February 2021, and paid $140 extra for an extended warranty from W3 Solutions. All went well until the refrigerator section of the unit stopped working in October 2022. It took 2 weeks to get a technician (sent by the warranty company from Transglobal Service) to look at the issue. He said new parts were needed (thermostat and fan motor) and he would order them.

Four weeks later, still no word on the parts, and no other support offered. It has been very difficult to try to follow up with any of the companies involved, so we have no idea when the fridge will be fixed. I reached the parts department of the Caloric company in the US, but they tell me fthey do not have a "thermostat" part for this fridge model.

Recommendation: Don't purchase an unknown brand and do not purchase a warranty. I think the issue could have been resolved in less than a week by a local technician using parts from name brands.

This company is a joke! Avoid at all cost!

I ordered a dryer and agreed to get it picked up in a local store of them. First of all they did not inform about any time when the pickup is going to happen and second, later they informed me I can pick it up in a different than agreed store.

When asked them to compensate their mistake and to cover the delivery fee to home they refused - said refund or delivery to another local store. This is not acceptable customer service and they merit zero clients.

We have a Bosch over the range microwave, which has stopped working completely.

We have a valid Extended Warranty on it and they are sending someone to look at the issue 4 weeks after my request. My request was made Oct 19, 2022, and the technician from Trans Global Service is supposed to come on Nov 15.

This delay is completely unacceptable, as I am able to find a technician to come within 2 days…so why can they not?

We pay extra money for these Extended Warranty for piece of mind and we feel like we are the least of their worry or attention.

Feels like a total SCAM!

Bosch Model #HMV5053C/01

Claim # [protected]

Linda Brownrigg

[protected]

[protected]@gmail.com

My neighbor had a delivery Sept 23 1:45 - Cambridge, Ont. - the delivery truck parked directly across our driveway even though the street was empty of parked cars leaving an abundance of room to accommodate the truck. I went out to collect my garbage pails and your delivery person was at the truck - I asked whether there was a reason he had parked across my driveway when there was plenty of room to park otherwise. I wasn't angry - it was a matter of fact question - he asked me if that was the way I spoke to people. I said I was merely asking why he had blocked my driveway when it was unnecessary - he said he could park anywhere he wanted - I said no he couldn't and that it was illegal to prevent access to and from a private home. I said if I had had an emergency - having a young child in the home - I would have been trapped - he ignored me - said have a good day and got into his truck. I realize the time they were there was insignificant but blocking the driveway was unnecessary and having such a poor attitude was even more unnecessary. I can assure you there was no anger or hostility on my part. This person was driving one of your trucks therefore representing your company. Inexcusable.

We purchased and paid in full for 3 appliances 10 months ago (Nov 25 2021) and waited months for its delivery. Finally when 2 of the 3 appliances were in stock, we decided to take delivery and request a full refund for the 3rd. I was advised I would receive a full refund of $310.74, but after the fact, when the refund had been processed, I was told it would only be $141.24 (I have not yet received the refund). When I spoke to "Customer Care" staff about the discrepancy, I was told the value of the refund was automated by the system and non-negotiable despite the fact they had advised me otherwise. When I asked to speak with management, "customer care" staff advised they are not permitted to share that contact information.

order number: 2136020

The is our third purchase from CAS. There was never any issues with order or delivery. My purchases are for the empty apartment where no one lives yet. As a result, my son-in-law was helping with accepting the devilries as he lives close by. Any delivery has to have some grace period. You cannot assume, any person can spend 4-6hours waiting for delivery in the middle of the workday. Delivery was booked from [protected]. The actual time end up being 0820. My son-in-law was dropping kids to camp, and was surprised that time had been changed without any notification. He asked the driver to wait until he gets to the apartment building, but he received a negative response. He could probably manage to get there within 25-30min which is within the booking time. Delivery person indicated that we refused delivery and now we've been asked to pay again. Really? I don't believe we did anything wrong. Someone was available for the booked time. Why do we get penalized? Please review and respond. The fridge is paid for. Thank you

This scummy company was supposed to deliver a washer/dryer, but after waiting for their delivery they never showed up.

I called Customer Service and they said the salesperson, Harry, cancelled the delivery. Since Harry was on vacation, they refused to book a new delivery or refused a refund until Harry was back from vacation. I asked to talk with a manager and then they said the manager will tell me the same thing, that only Harry can help, and then hung up on me. What kind of company plays games like this? The guy is on vacation, someone else should be able to help! What a scam.

Purchased a Whirlpool range on April 29, 2022, that arrived defective. An appliance repair technician advised that parts needed to be ordered in. I was advised in a subsequent conversation with repair technician that parts are on back order and that I needed to stay on top of Whirlpool to ensure I received the back ordered parts. Another repair technician advised back ordered parts could take six months or longer.

The range is brand new and CAS is refusing to exchange it for me. I am now left with a brand new range that is not fully functional with no timeline of when a repair will happen.

Hello , 29 th January I bought my all appliances 30 January wanted to cancel my order then I emailed my broker to cancel my order , he answered me I had to pay %25 penalty as a restock fee , then i did not have any way and I had to keep them , last week I found the broker was not honest with me .

I want to complain the broker and return my all appliances without any penalty .

Could you resolve my issue please

Thanks

Maryam

The experience I just had with the delivery team was the worst I have seen in my years around this industry. It was a “clown show” for the lack of better words. Movers yelling at each other, disrespect for my house, lack of any common sense with “attempting to move the appliances” no tools to do job, lying to get out of doing the service I paid for, scraping the hardwood having to tell them to stop.

All this being said the job was left uncompleted with an appliance sitting in my living room, and the other outside on the porch.

Its 3 days and not one manager has returned my call and or numerous email... sales accociate Courtney Vezina kept saying he has escalated the complaint and has done all he can do... yet my only recourse is to wait.

Customer Care is a joke - they read from a script as if this is a daily occurance. I have paid for a "white glove service" yet they take your money and hide when there is a problem. Customer care is rude and unwilling to solve the problem. Please do not order from this company... unbelievable.

I have requested they pick up the machine which is unopened sitting in my living room becasue the delievery company was unable to complete the delievery and give me a refund. I have just been denied.

I need the damage to my home addressed - my calls and emails go unanswered.

I bought a fridge whirlpool March 29 I ask what if I don’t like it? You can return 25% charge is the answer

A week later I submit return from and knowing that there will be a 25% charge I was willing to pay and exchange for a different fridge

After couple of days declined was told keep trying by the store

Few days later asked to take pictures of inside fridge sent them with food in the fridge where else do I put food

Declined again then took pictures of empty fridge everyone custom service different person

Approved! Received phone call new model number fridge etc paid extra $2100

Delivered the next day between 2:30-6:30 pm

12:30 received email every thing cancelled and new fridge cancelled saying don’t take used fridge 2 hours before my house delivery!

That’s it never happened!

Hi Team,

We got our home on 24th February,2022.On 25th February and bought all home appliances of Samsung : Cooktop, Dishwasher, refrigerator, Wall oven, Washer and Dryer. Dishwasher and Cooktop is from Canadian Appliances with extended warranty Previously we were using Bosch in our previous home. We buy Samsung because we get good reviews from friends about products. Then all things get installed on 26th and 27th February,2022.

Within three week one day we found water in our kitchen. We were sitting in the family room for dinner and the dishwasher was working. When we came back, the dishwasher was off and water was in the kitchen. Next day we reported on Samsung customer care. They said somebody will come in 24 to 48 hours. Technician came turn Dishwasher on and said no leak was found and left. Then after 3-4 days again we found water in the kitchen. Refrigerator was on opposite side we thought may be it refrigerator because some technician recently checked Dishwasher. and we report to Samsung customer care some technician came and said Refrigerator is good. A day before yesterday on 12th April again we were in kitchen dishwasher was working and water came in our feet we take in out and make video of leak on the side and report to Samsung. We took pictures, made videos and we have cameras in our kitchen working 24 hours. Today morning a technician came and said it can leak intermittently when we show him video but he cannot run two or three cycles because he has to go for other custom calls also.Then we called Samsung to replace it and yesterday we sent videos also. They are saying they cannot do anything until the technician will not send them an email that is not repairable and siren will come when it leaks. I called at least 10 times to customer care and all the time they explain company policy. SO, i have some queries for the company if the siren is not working on a leak where it is the customer's fault. Technician has to visit other customers also and does not have enough time to wait for two or three cycles to see intermittent leaks. I have camera in kitchen and I invite Samsung representative to visit our house please. I believe Samsung and Canadian Appliance that why I bought thing Now feeling really bad that calling ten times showing leak videos and pictures then still all the time they said somebody will come in next 2 days and for next days from last three weeks every alternate day i am washing utensils at home my kitchen is messed. We also have to work and do not have time to sit on the side of the dishwasher to take care that when water will leak we have to clean. Brand new kitchen made on 24th Feb. has two wooden sides damaged.

All the time when I am calling Canadian appliance and they said only Samsung has to take care of this. Somebody form Samsung, Just say the case is sent to a higher department and somebody will contact you but nobody calls us back and all the time I give them the case number. I still have to explain the whole story to them . It is my humble request to Samsung to let you know if you want to come to my home to see the things . Kindly replace the dishwasher and repair our wood side.

I am feeling very bad from last three weeks because of this Dishwasher leaks ,When ever i on Dishwasher i have sit on side to see leaks. I have to call Samsung a number of times and explain the whole story. I have to sit home to wait for the technician. It is like a big hassle for us now. New kitchen is damaged. Two kids are at home. Whenever we use the dishwasher we have to make them sit on the sofa so that if water leaks they will slip.

I cannot expect this type of customer service. Kindly do not tell me that technician will come and inspect because already two times they came and said it could be intermittent and make a video or take pictures when leak. because I already took all the steps. Technicians are not able to find the real cause of the leak so there could be a big manufacturer problem with this piece. Kindly stand in my place and understand the situation and replace it.

Terrible Customer Service. Josh was great until he got my money and now he is a ghost. Won't return emails, phone calls, I have had customer service put tickets in to him and nothing. I ordered my Appliances in November and was told all are in stock except the fridge which would be in stock in December. I agreed that was fine as my kitchen re-model was not happening until the first week of March. I understand the current supply chain issues and wanted to make sure if I delayed delivery my appliances would not be sold in the interim or I would take them sooner. I was told if I paid in full instead of the 25% Deposit that they would guarantee that would not happen. So that sounded fair and I paid in full. The fridge comes and everything is fine until February I get a notice the the fridge is now backordered until the end of February. I emailed Josh to confirm everything is still in stock and to confirm delivery dates. Yes all is available and will be Delivered March 10. I got another notice that the fridge is now expected end of March. I have not been able to get Josh to return contact, apparently the store does not have any manager, the call center has no one I can talk to. All I want to know is where my fridge went and I want to ensure that I am going to get the matching Fridge as I bought all the appliances of the same brand to match. All I have been told over is I need to talk to Josh who wont respond. BUYERS BEWARE ONCE THEY HAVE YOUR MONEY THEY ARE TRAINED TO DISMISS YOUR CALLS. I was told there are no managers at the call center or the store that I can talk to. Only the salesperson who won't answer. So they sold my fridge to someone else and can't get a replacement and its now my problem and they do not want to help.

UPDATE March 27- Fianlly they had Josh reach out and let me know fridge was to land March 23. I told Josh that i did not want the any of the appliances unless i was going to get the fridge. He guarenteed me in the email that i would recieve the fridge is i took the partial delivery. I aggreed as i had no appliances as i sold them all. March 23 came and now my Fridge is estimated for July. So i contacted Josh and told him i would like to return these and replace with a matching set. Nope its too bad for me and they would just return my money for the fridge. LIE LIES LIES. Still no one but Josh who is useless has reached out and tried to help. I dont know how much more to warn people do not trust them they will lie and decieve and then you are stuck dealing only with a salesman who lied as NO ONE else will talk to you. Go elsewhere!

I bought a fridge from Canadian appliance source on January 26 2022, I also bought the extended warranty, with in 3 weeks the fridge didn't work I called CAS and explained my situation the the salesman Jayur Ghevariya who sold me the fridge, and he directed me to the website for an exchange/refund. I received an email back saying I had to deal with LG. So I called LG and proceeded to explain the issue's and they sent out Ryan from Titan to come and take a look at it. He explained that the fridge's fan was not working properly and a condenser plate and would have to order the parts. At this time I had already lost approximately $200.00 in groceries from the issue. I went to the store I bout it from at 17235 105 Ave Edmonton to get my money back. I was told that Jayur had been transferred to the south side location, and there was no managers or anyone else to help as I wanted my money back. I was told to call their customer care number so I did and proceeded to explain the situation and wanted my money back I was told I had to now talk to the resolutions department where you leave a voice message and someone would get back to you within 48 hours. The first time they did and said they would look into it. I waited and waited and nothing back so I called and got transferred again and once again left a message 5 days late someone named Paul called me and said he was going to escalate it because I said I just want my money back and you can take back your lemon fridge. Two weeks later nothing so yesterday March 14 2022 I once again called and was transferred to the resolutions department and left a not so nice message. Today I received a call from Paul two weeks later, and once again I said I want my money back he put me on hold stating he was going to bring LG into it and after 20 minutes of being on hold he returned with someone named Jeff who apparently was from LG 1 minute into the conference call they hung up, so I called back and was told they won't transfer me.

Worst ever experience. I wish there is "0" star I can enter.

Ordered Laundry Set for my rental property on Jan 02 and was promised delivery date of Jan 20, the delivery was pushed until end of of Feb, which is understandable due to global supply chain issue.

I requested 40 min notice before making delivery so that I can drive to my rental property. 4 deliveries so far, NEVER HAPPENED. If 40 min notice is not guaranteed, DON'T PROMISE.

Online delivery tracking is not trustable.

Looks like they enjoyed not making deliveries, I even can hear the delivery driver was laughing when I say I cannot be there if they give me only 10 min notice.

I was given a kind of reimbursement for not making deliveries, but I really don't want it, I want the laundry set delivered.

DON'T call the salesperson you had to deal with because they will not take your phone call or call you back when you need them. You have to be at the shop talking to them face to face.

It is not done yet, will have to reschedule another delivery but they are trying to charge me for the "second" delivery.

I am pretty sure this is my last time dealing with this company, I wish I had gone to other sellers at the very beginning.

I ordered an induction stove in November, which finally arrived today (March 2). When I turned it on I was horrified by how loud the fans were. (Apparently they are turned off in the showroom.) I immediately - within 10 minutes - called the delivery company to ask them to come back with my old stove and return this new one. They said to contact CAS. CAS said that because I had plugged it in, it could not be returned/refunded. This is the most irresponsible customer service I've ever encountered! They also said my old stove was "probably already destroyed." (Within 10 minutes of pick up? I doubt it.) They also said they had no phone number for the delivery company. (Plausible? I doubt it.) SO I gave CAS the delivery number myself. Neither the delivery company nor CAS has returned my multiple phone calls today. The stove is in its original packaging and has not been used. Any self-respecting company would accept a hassle-free return of an unwanted item, especially such an expensive one, and would be able to return my old stove - especially because I contacted you within 10 minutes of delivery. Where are you, CAS?