Canada Post Corporation
Canada - K1A0B1
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I phoned to follow up with a complaint I filed. They informed me that the package which is supposed to be held for two weeks for pickup was sent back to the Toronto depot for redelivery. So rather than actually delivering the package one block from the postal outlet they decided to send it back into the system to only once again come back for redelivery (sent south some 6hrs). I asked who authorized the return of the parcel and when I didn't get an answer I asked to speak to a supervisor. I was given over to "Lynn". I explained that the package had items for an elderly persons health. She proceeded to tell me no it didn't! Then when she didn't agree with anything I had to say threatened to hang up on me. I asked her for the name of who authorized return of my item. She then said that the item wasn't mine even though it was paid for by me. I said how can a supervisor not know who authorized return of a package and how do you figure the package contents don't belong to me. She had no answer. So I told her that I wanted to put in a complaint about her. She gave me a file number. I asked when could I expect a return call and she said that there wouldn't be a return call. I said why because the complaint is about you? She then said have a nice day and hung up on me. Again and again Canada Post REFUSES TO TAKE RESPONSIBILITY FOR THEIR MISTAKES on top of which they put peoples health at risk.
The Thorne post office is the worst postal outlet I've ever used. My 76 year old mother who can not walk...
Canada post sucks...
Thieves are all employed there.
Go to hell!!!
You thief stuff that belongs to someone else!!!
Unionizing government employees just encourages rude behaviour and overall poor employee performance.
There were two elderly Canada Post employees behind the counter that were clearly having major challenges with the tough-screen console and blamed me and my child - the customers for their shortcomings. I was trying to ask a question if a piece of paper added to the parcel would change the cost and the employee "sshhhssd" me. After a few attempts in getting an answer to my question - they finally answered me in a very exasperated and "dismissing" tone. As if my question was irrelevant and outright silly.
I pointed out that they were being very curt and abrupt. One of them said because it was all of a sudden too noisy - there were only two customers!
If they can't handle two customers and would put the blame on their customers for their poor behaviour - how about providing the employment opportunity to other people who would actually appreciate the work they do.
I made an online purchase which was mailed (Express post) to me using canada post. My package instead went to...
A small package (About 500 g) was mailed from scarborough, ontario on thursday march 25 to my address in...
I bought a HTC mobile online and it was paid using Paypal. The item was shipped via Canada Post Xpresspost...
I am so sick and tired of Canada Post's "no answer" scam. Six times I have personally watched my...
Alright so the jist of this complaint is to reveal what smiths falls canada post office is really all about.
My fiance receives checks every week for him to get to school and also support himself while he is in school. These checks come straight from the ministry of finance in toronto. Since my fiance and i have moved from perth to smiths falls we have had problems left right and center from this ridiculous and pathetic company called canada post. We have waited days upon days for his money to get here, which by their "standards" should take up to 3 business days, not a week!
We still have yet to see three checks that went missing since last week. He has missed a week worth of school all because of this crap, if he misses a certain amount of days he does lose his school and funding.
We have made phone calls to the customer service but, no surprise, they don't give a rat's ### about anyone but themselves. All they say is that "those are our standards, we make no gurantees on that" or "there's nothing we can do" ### there's nothing they can do. They can actually get off their ### and do some dman work. They shouldn't have "standards" if they can not stick to them. We have even received a call from the supervisor of the smiths falls, ont. Canada post branch. This woman was so rude to not only my fiance but to myself as well, she hung up on him while he was in the middle of talking, she yelled into the phone while leaving a voicemail, she did not do a god damned thing about this issue.
We are getting pretty sick of having this happen time and time again, once or twice yes it can be seen as a mishap, but three or four times now.. No no no, that's an issue that needs to be investigated.
I mean, how can someone rely on this type of system?
Not to mention that it's not just his checks that have been late. My mother who lives about 20-30 mins away from me sent a jury notice via canada post to my address, which i did give to her correctly. That was back in sept. Of 09, it's now jan. 2010 and still nothing. We called just before christmas to see about the checks and the jury notice, the supervisor at this canada post office had the nerve to blame a letter mailed back in september on christmas and the christmas season. Last time i checked the calendar, christmas doesn't happen in september. I let the customer service know about how rude she was and how she pulled her little stunts on us to make herself look good.. And stupid... All they did.. Yea you guessed it again.. A big load of nothing! I hope someone from canada post actually reads this, if there is someone reading this from there.. Here's a little side note.. Kiss me ### and actually start doing something about all your mistakes! Yes, that does require actually moving and doing some work. It's a job not a god damned social! If nothing is done about this issue, the minister of finance will be the one making the phone calls to canada post instead of us. Let's see them try to suck ### then!
Canada post has a standard on their website, stating that within province a letter send regular mail should arrive in 2 days. I can understand up to 4 maybe depending on varying factors. I rely on checks sent to me from MOF, as I am a student on a grant program, they come in the mail. I have been waiting 2 weeks now for one check that went "missing" and still waiting on this weeks checks, these checks are meant to supplement my living while in school, so I simply cannot get by without them, I dont live with my parents and I dont come from a rich family either, I make ends meet thats it.
Calling Canada Post gets me nowhere, they just say nothing we can do and blame it on holidays that havent even passed during the time these letters are sent out. They consistently blame it on the company sending it when the minister of finance prints, cuts and mails the SAME day every week. There have been other letters mysteriously vanish from the system with no explanation. Canada Post needs to get its act together, the untouchable government agency is eventually gonna get hit hard with all the people that have contentions with their service.
My fiancee was sent a letter from his family, a 1.5 hour drive away. They sent it on Sept 20th, 2009, we are now in to Jan 2010, almost Feb, it still has NOT arrived. I have received mail, damaged... opened, contents removed and placed back inside...poorly... which I though was against the law? Or just never receive it at all...
I have had to CALL companies to find out my bill amount for the month as my bills just never came! What is this! "we'll deliver it when we get around to it, lets just sit on our fat **ses and drink coffee all day" operation???
Canada Post head office will know who I am based on the nature of this complaint.. And you can ask me all you want, I REFUSE to take this down as it serves as a warning to others, and a revelation to your blatant disregard for your service quality, which is EXTREMELY lacking.
Apparently some canada post employees expect a tip over the christmas period. When my mother (A senior) wa...
Are there ways to stop Canada Post from charging ridiculous postal rates? For a parcel less than 5g, I need to use the parcel weight cost, instead of the letter rates, just because the height is more than 2cm.
In addition, the rates are ridiculously high. Are there no ways to stop them from this? It is killing small businesses, espesically online business.
Which authority is best to approach for to highlight what Canada Post is doing to them?
I shipped a small parcel to Calgary from Kelowna BC using Canada post express. I was promised it would get there in two days time, it did. Express post also means I would get my money order in an additional two days. That's a total of four days there and back. Four days after I should of received my money order, I called Canada Post. They told me they didn't know where my money was and that I should launch an investigation as to where my money is. I got a phone call three days after that, saying that they need the information that I had given them three days prior (they obviously lost it). Two days after that I received a phone call telling me that I need to phone Canada post, I phoned them and asked them where my money order was. The lady told me it was in the canceled mail pile in Sydney, Nova Scotia. I asked her why this happened and she said she had no idea...(typical Canada post representative response) I told her the reason why I sent it express was because I needed the money quickly, and it has been over a week since I should have received my money now have to wait an additional week for them to process it again and send it across the country to kelowna, leaving me in a very bad position as far as money goes.
Her response to me was, well it says here that they will reimburse you the shipping...Ha! 10 dollars! I need a hell of a lot more then that to compensate for the money that was lost.
Canada Post does not care, about me, my situation or anyone else for that matter.
Good luck to anyone looking for any kind of compensation or explanation, because Canada post just "doesn't know".
Sending a small package (book) to overseas from Canada via Canada Post is now becoming a huge nightmare...
I frequently mail identical oversized letters across canada. Almost always, the sask-destined letters are...
Canada Post will deliver to you an oversize envel0pe but they make me drive 45 minutes one way to be able to deliver it. Also we still have old green group boxes which once the whole box was missing. We can't get parcels living 45 minutes from town and we have to drive 45 minutes to Kelowna to pick up a parcel. Canada Post said they can't install new mailboxes because there are only 40 homes in my 145 lot subdivision built so far in the past 40 years and that however long it takes for our subdivision to be built is how long it will take to get new mailboxes so we don't have to drive 45 minutes to mail large envelopes and receive parcels. Canada Post said screw me!
Ordered a package from the US on Marc 12/09. It was shipped by USPS-Int until it reached Canada - where it was then handled by Canada-Post.
The package arrived in town here, but was "returned to sender" immediately only on account of having no pob number included in the address.
In a town of just over 5400, you'd think that "they" could've at least had the "consideration and courtesy" to look up the street number and name in their databases, instead of just putting it back on the truck and returning it back to the sender in California. They probably would have located the pob number for it if they were decent enough to check. They didn't even attempt to make delivery.
Their "NO PO - RETURN TO SENDER" policy is a very irritating, inconsiderate, thoughtless and just plain LAZY way of managing parcels for delivery to Northern BC recipients.
So, you might think as I have thought that having a tracking number for a parcel would help you. Check out...
I was expecting a package to be sent to me via Canada Post Regular Parcel with a tracking number from Ontario to Calgary, AB and the expected arrival date was January 26. A few days after the 26th, I decided to check the progress with the package as it has obviously not arrived. On the website, the indication was that 'the package has been returned to the sender because the receipent was not located at the address'. Sure, I wasn't home on the 26th but I didn't even get a stupid notification/pick-up card from CP and I was supposed to if no one is home at the time. I immediately contacted CP expressing my frustration and requesting a send-back or a refund but they told me that they could not re-route the package back to Calgary and in order to request a refund, you have to call a damn 1-800 number. February 7th right now and still no sign of a Canada Post delivery truck at my door. Never again, Canada Post.
I am tired of canada post’s use/misuse of local courier companies to deliver parcels doing their work...