Canada GooseKensington parka

P Review updated:

Purchased a Canada Goose Kensington from a reputable authorized retailer in Dec 2015. It's been worn maybe 12 times for causal wear, to watch sporting events and running errands...no extreme sports or conditions. Every seam along the arms, chest, sides and underarms are fraying (looks white from fabric breakdown but should be black)from friction after these few times of causal wear. I've tried to contact Canada Goose, stating the receipt is on hand and the rest of the parka is in new condition and they haven't replied. Conveniently for them, their "make a claim" link on their website is down...making this next to impossible. A request has been made to receive a replacement...i've Experienced better quality with Columbia, Northface and lesser brands. My parka was $775 and it didn't last 2 full seasons!

Kensington parka
Kensington parka
Kensington parka

Responses

  • Th
    Therese Todd Sep 10, 2021
    This comment was posted by
    a verified customer
    Verified customer

    My parka looks exactly the same after 2 seasons. Sent in and they did not warranty. Said it was normal wear and tear. That is definitely not the case. Should wear better than that for price I paid.

    0 Votes
  • Me
    Meg from Canada Jun 04, 2018

    Hi, Just wondered if your warrant complaint was resolved . My story is very similar to yours . Very frustrating.

    0 Votes

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