Canada Computers & Electronics review: Asus rog astral rtx 5080 gpu + 2-year tech care replacement plan

I purchased an ASUS ROG Astral RTX 5080 graphics card from the Canada Computers Hamilton Upper Wentworth store on September 12, 2025, along with a 2-Year Tech Care Replacement Plan. On November 29, 2025, the DisplayPort port on the GPU failed and produced no signal. I returned to the store for a replacement under the Tech Care plan. The product passed inspection with no physical damage found, and the service ticket was accepted.

However, the store refused to provide any of the replacement options normally included in the Tech Care plan:
• No upgrade option (even with price difference)
• No store credit
• No cross-store stock transfer

Even though the store had no replacement units in stock, staff told me that other Canada Computers locations did have stock, but they “cannot transfer it” and could not provide any timeline at all. I was told to “wait indefinitely” and they would call me “whenever stock arrives,” which defeats the purpose of a paid replacement plan.

One staff member also said he “does not believe the DisplayPort is fully broken,” despite the unit being accepted into service with no physical damage. I requested to speak with a manager, but management simply repeated that I must wait and refused all reasonable solutions.

This is not acceptable. I paid for a replacement plan so I would not be left without a functional GPU and forced to wait indefinitely with no timeline. Canada Computers is refusing to honor the basic terms of the plan.

I am seeking a fair resolution.