Call Select
Reviews and Complaints

The invoice is calculating the amount in Canadian dollars for Canadian customers and is applying the exchange rate twice.

On each individual call it calculates the amount as the number of minutes * rate/minute * currency exchange

Currently the rate for mobile call in Romania is $0.08 (listed on their website in USD) and the exchange rate (CAD/USD) is 1.55 - blended rate, updated yearly.

I had a call of 56 minutes and the charge was $7.30.

The total for all the calls was $26.69 which is supposed to be in CAD.

But on the summary section, on the charges it was listed $41.37 (which is $26.69 * 1.55)

So they are applying the exchange rate twice.

This is on top of the fact that 56 minutes * 0.08$/minute*1.55 = $6.95 (or $7.02 if we add the $0.07 call setup fee which is not listed on their website but on the Comwave, the parent company) which should have been the amount (not $7.30)

On Term and Conditions it is stated that "Outside of the United States all long distance charges on your bill will already include an additional currency exchange rate to the US dollar which is subject to change based on market conditions."

This means that all charges on the invoice will be in CAD

When I called about this I was told that in fact the amount on the individual calls in in USD and not in CAD. Then I was told that I was not on the $0.08/minutes rate since CallSelect was purchased by Comwave and they mentioned about the connection setup fee for calls over 5 minutes (on Comwave terms and conditions the connection setup fee is listed for all long distance calls)

I was offered a credit for the difference in the last invoice

This was not the outcome I expected and therefore I cancelled the account with CallSelect.

I do not use this service, do not need it I use WhatsApp, the bill grows despite payments, I have been calling and there seems to be a technical problem, lines always sound busy after following instructions. I need to cancel this terrible service, which feel like a scam. I need to cancel this terrible service, which feel like a scam. I need to cancel this terrible service, which feel like a scam. I need to cancel this terrible service, which feel like a scam.

I accidentally misplaced decimal point and paid $299. Instead of $2.99. They refuse to refund me the $. As of jan 8/2021 $277.29. Say system not set up for it. Told me to get my bank to return the $.
Overpayment while I was in spain feb. 6/2020. Paid through my bank. Tried to contact them by phone upon return. Not possible until few days ago..
I have copies of bank statements showing overpayment.

I want to cancel this service: because I'm leaving the country, and they stop sending letters by mail monthly, price went up, I been calling them for week and half and only one guy answer and give me number that I couldn't reach no one again please call back at this number [protected] perfer at evening Monday to Friday at [protected] 3 pm or Saturday if you working thx

Hi,

Trying to contact the company by phone to advise of some changes in my personal information which can have impact on my account, the operator mentions that (any of) the dialed number is not in service.

Otherwise, on their website there is not any alternative way proposed to reach call select (excepting a fax number - seriously?). Also, one cannot make changes on the personal customer account directly online.

There is a way to know if the company still exists? If yes, how to reach them?

Thank you for your help.

I was using this service while ago for my home phone number for making long distance calls. About year ago I cancelled that phone line. However, I am still getting charged monthly for $1.14 with a preauthorized credit card payment.

I was trying to make them call to cancel the service, but all their phone numbers are not working.

Therefore, no option to call them, but payments and invoices keep going.

This 1-888-405-9988 number keeps calling and hanging up on our machine. I just wanted to let you know of the unknown caller. I like other sites too. Caller complaints, 1-800-notes, The federal trade commission. Those stop scams, and prank calls too. I hope this information helps everyone. It gets reported after several hang ups, late calls, flat tires, missing packages. I do have a post office box as well. I have high spam, antivirus and we screen all calls.

Complaint for charging me more money for the service provided without any justification. I have the suspicion that This could be a possible massive activity against your clients. I need to have your explanations please at lease for me.

Hello Costumer service,
My name is Hugo Galvez and I have being your client No. 300732 for many years residing in Calgary, Alberta. I never make any calculations or the charges that appear in your invoices. I just paid them. This time I just review 6 of them and I found important discrepancies en the charges in every one. I will do the same for the other ones that I have later.
In the last one 28 May 2016, you are charging me 15.87
When $4.17+
$4.32+
$2.70
Is 11.19 plus gst (.56) is equal to 11.75 a difference of $4.12
view pictures of the invoice 28 May 2016 page 1 and 2

In the 28 Apr 2016, you are charging me $13.47
When 3.24+
3.63+
1.80
Is 8.67 plus gst (.43) ) is equal to 9.10 a difference of $4.37
view pictures of the invoice 28 Apr 2016 page 1 and 2

In the 28 Mar 2016, you are charging me 31.81
When $5.74+
$1.72+
$10.20+
$3.83
Is 21.49 plus gst (1.08) is equal to 22.56 a difference of $9.25
view pictures of the invoice 28 Mar 2016 page 1 and 2

In the 28 Feb 2016, you are charging me 7.48
When $2.01+
$2.80+
Is $4.81 plus gst (.24) is equal to 5.05 a difference of $2.43
view pictures of the invoice 28 Feb 2016 page 1 and 2

In January I did not receive an invoice but in the Feb invoice refers to a +1.46 balance. In December 28, 2015, you are charging me 5.46
When $1.77+
$1.92+
Is $3.69 plus gst (.18) is equal to 3.87 a difference of $1.59
view pictures of the invoice 28 December 2016 page 1 and 2

In November 28, 2015, you are charging me 4.83
When $0.03 X= 0.12
$2.99+
Is $3.11 plus gst (.16) is equal to 3.27 a difference of $1.56
view pictures of the invoice 28 Nov 2016 page 1 and 2

So, Just in the last 6 invoices you charged me $23.32 more without any reason or record that proves that you are right even in your on invoices. I think that this sounds like a criminal or malpractice activity of business. I want you to review all my bills since I am your client please. I want you repay all what has been taken away and correct your mistake. I want to believe that this is just a mistake. I will have to report your business to the BBB if you do not clarify this problem. I hope that is a mistake and only happened with my account and not whit many others. If may comunicate with my at [protected]@gmail.com
Thank you Hugo W. Galvez B.

Call Select charges Canadian customers in US currency for long distance calls - eve calls made in Canada! Nowhere on the bill is this indicated except a vague "Call Charge includes US currency exchange."

The exchange rate today for US$ is 1.27 but Call Select uses 1.48

On the bill they show the number of minutes and the cost for the call but nowhere does it say that this is in US currency. My minutes and cost for the calls I made were $8.33 but turned into a call charge of $12.33.

Also - did you know that any call of over 4 minutes gets a 5 cent "call set-up fee added"?

Total scumnaggery

Call Select...This company is an example of everything that is wrong with the business model today. They aggressively seek your business and once they get it you are hooked. They promise a certain rate but then charge hidden fees. The long distance time and promised rate never add up. Most people don't notice. They charge every customer in US dollars. I have never heard of anything so ridiculous and under handed.You will never know what your rate is because it changes with respect to the exchange rate.This rate ends up being considerably more than the promised rate. We complained about this practice and were told to read the very fine print in their policy on line. We received no satisfactory explanation for what we thought was very misleading. We cancelled our service with call select . When we got a new long distance provider we were told by call select that our phone number that we have had for over 40 years can no longer be used for long distance. They would not explain why but again to read the fine print on their web site.In our opinion they chose to block that number from our new provider. Try to make a complaint to these guys and you'll be in for an eye opening experience. Use any other provider BUT call select.

I had an account with call select acc number 355705

They had been overcharging me for months now and when I confrontedthe issue, the rude customer service agent told me "I dont have time to check it, the bill has been printed out and you have to pay, if you wanna cancel you can"

Needless to say I did cancel and promised myself never to deal with such rude ignorant idiots any longer.

Call Select charge over charging. i have the bill from my cell phone provider roger, and the total min i have on my plan is 400 min, but call select sharge me 900 min for that month for long distance and i was surprize and i call them back so they can make it correct and mark this mistake . they ask me for bill from rogers i e:mail the bill, but still they refuse to remove the charges and start giving me threat that they will send this to credit bureau and Screwed my credit if i dont pay that bill and also they take some legal action .thay all are big scammers and have the week point CB . customer service is suckss... and very bad behaviour.

call select is overcharging. i found this when one of my friends told me about it. so, becaues i have my cell registered with them i took the invoce from my provider and i confronted the minutes with the minutes registered by them. surprise there, i had up to 5 minutes added per conversation. i called them and i asked for an investigation in their system. they checked, thanked me very much and told me that there was an error, that was solved and that everyting is under control now. guess what? they said the same thing to my friend in march 2009. i have the account with them for over 2 years now so i pulled out the invoices for the last year, same story. how is this possible in canada? i think that all their customers are overcharged. to whom should i complain?