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Caesars Entertainment

Caesars Entertainment review: Unreturned room payment

F
Author of the review
2:41 am UTC

My first time ever going to Las Vegas was so bad i dont think i ever want to go back. i made reservation through ceasers rewards at the LINQS . WAS TOLD BY the phone reservation s line that it would be $70 for a 3 day stay with 2 days comped. When we arrived to check in they said room was not ready and they would email hen it was. We received email and carried all of our bags to get keys and then they tried to charge me $285 more for the room. Now my issue was the ceasers employee stated i would only be charged $50 extra at the time of check in and we would only be charged more at the END of our stay if we acquired additional charges or messed up the room ect.. So i did not budget that card for more than that. We also had family meeting us there because we where offered special family rates too. So we never stayed not even 1 night. Then they charged 23×2 for parking because we tried to get it resolved that day and parked there twice. the hotel front desk employee told us that they already returned the 70 back to My card and since it was Saturday we should see it in our account by Tuesday for sure. Still has not been returned. We where homeless in vegas my first time and i dont want to feel that again.

Desired outcome: I want my money

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Caesars Entertainment is ranked 24 among 403 companies in the Travel and Vacations category