The complaint has been investigated and
resolved to the customer's satisfaction
cadbury/eclairsnew advertisement on television 'dhamaka'

From: Sumita Gupta
C-66 Rohit Kunj

Email/Mobile: [protected] / [protected], [protected]

To: Cadbury Consumer Services Cell
P.O. Box 26516

Dated: JUNE 9th 2009

Subject: Complaint against Cadbury Éclairs advertisement ‘Dhamaka’.


The latest advertisement of Cadbury’s Éclairs ‘Dhamaka’ seen on Television is outrageous. It shows that people have a cracker in their mouth and then suddenly their heads blasts off chocolate.

This is negative advertising that may create a horrifying image in a child’s mind that may start avoiding chocolates for the fright of their head being blasts.

I am disturbed to see your advertisement and our complaint should be notified. Thus, I suggest you to stop the promotion of this advertisement and also give a compensation for the mental grievances caused to us by you and whoever is responsible for such publicity.

Thanking you

Yours truly,



  • Ca
    Cadbury Customer Service Sep 27, 2013

    Dear Singh Anjali,

    Cadbury India endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to [email protected], with your complaint, purchase and contact details.

    Cadbury Consumer Service Cell

    0 Votes
  • Si
    singh anjali Sep 27, 2013

    I had bought some handful of cadbury eclairs n when I was about to eat one I found a hair inside that chocolate... its my request that ease improve your chocolate quality n hygiene

    0 Votes
  • Ca
    cadbury is good Apr 03, 2011

    I absolutely agree. the ad is really disgusting. it gives a bad impression about the chocolate.

    0 Votes
  • Da
    Dave Baker (: Mar 19, 2010

    Your a ### mate ! who complains about cadbury's get a life

    0 Votes
  • Sh
    ShikhaGP Aug 15, 2009

    Hi Sumita,

    I absolutely agree. The ad is disgusting, to say the least. Evokes really unpleasant thoughts - sick depiction of something under the garb of creativity.

    With best regards,

    0 Votes
  • Su
    Sumita Gupta Jun 11, 2009

    Maybe you don't have kids and also are not planning to marry and have your own kids because nowadays kids are so inquisitive that they try to enact whatever is being shown on TV plus an advertisement should have a positive effect on its consumers not a negative one.

    0 Votes
  • Ss
    ssssssssssssssss Jun 09, 2009

    Maybe you should turn off the TV and hide under the bed..

    0 Votes

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