Cabela's review: Gun counter personnel - extremely poor customer service

On 12/2/23 my husband went to pick up a gun he purchased on line from the Hammond IN store that he was told was available for pick up. The confirmation email did not state that the gun counter closes at 7:30 - only mentioned the store hours. We arrived just after 7:30 and they did allow him to do his background check, but the instant check did not come back and he was told it was probable due to the fact it was late. He was told the store would call him the following day. They DID NOT call and then the next day every call to the store went unanswered - neither the gun counter nor customer service could be bothered to answer a ringing phone. I called the corporate office to attempt to get through to someone. The reply I got was they were "busy" and asked if I had a message and I requested they call my husband. He received a voicemail stating the background check was "pending" Three days after the fact and we had to once again call the corporate office because Hammond would not answer the phone. By this point, we have realized that there was a glitch with there system as after 72 hours they would have had an approval, a denial, or a reason why additional time would be needed. They had nothing, which indicates a glitch on their part. As a FFL dealer they have the ability to follow up on the status, however they are unwilling to do so. The store manager claimed he had a issue with an approval on his gun dating back several months, but still was unwilling to admit that their was an ongoing issue with their system.