The complaint has been investigated and
resolved to the customer's satisfactionResolved CA DMV — money stolen
resolved to the customer's satisfaction
I Had purchased a vehicle out of state in Utah. Upon arriving at the california DMV to get it registered for California use the lady helping me stated she could do nothing until it was smogged and complied with state regulations. I said great its an 01 diesel therefore does not require a smog certificate. About an hour later they said yes you are right. Then came all the fees. Was not able to get that resolved until about five more trips back to DMV. After it all was sorted out come to find out the dealer i purchased it from out of state overpaid for sales tax as well as registration. I ended up with an eight hundred dollar credit. That was supposed to be issued by mail. I wait and wait, no check. Call as well as make a couple more trips to DMV. Now its going to be issued. Nope no check. To make a long story short I head off to the DMV today to renew the registration figuring i have this credit and they can just apply that. Nope cant do that and no answer to why just i gotta pay them more money and fill out twenty forms to get my money back for the prior mix-up. They are real quick to take our money but never want to give any back. Can i apply outrageous penaltys like they do? No cant do that. The good old state of california stealing money from hard working people by playing stupid and wrapping us up in endless paperwork!