City of Tshwane Metropolitan Municipality Customer Care Service


City of Tshwane Metropolitan Municipality

Cnr Van der Walt and Vermeulen Streets, Munitoria Building
South Africa - 0002

Customer Support Phone Numbers

+27 123 589 999(Customer Service) 8 9
+27 124 272 111(Call Centre (Pieter Delport Centre) 4 5
+27 123 582 111(Call Centre (Pieter Delport Centre) 2 3
Mon7:30 AM - 4:00 PM
Tue7:30 AM - 4:00 PM
Wed7:30 AM - 4:00 PM
Thu7:30 AM - 4:00 PM
Fri7:30 AM - 4:00 PM

City of Tshwane Metropolitan Municipality Complaints & Reviews

City of Tshwane Metropolitan Municipality / service failure and incorrect disconnection of electricity

Feb 12, 2019

On the 7th of february 2019 (thursday), our electricity was cut off. I first thought it was power failure and reported the incident on the same day and got this ref:577/7. We were told that the technician will attend to the matter. I made follow up calls and we only got assisted on sunday...

City of Tshwane Metropolitan Municipality / license department

Dec 04, 2018

i made an application of my license renewal on the 07 september 2018 at rosslyn licence department, but till today my licence is not ready, i have been going there and been told to wait for more two weeks but when i go back still the same story, now it is almost 3 months with no license in...

City of Tshwane Metropolitan Municipality / streetlights

Nov 27, 2018

I reported faulty streetlights in Solomon Street Gezina Pretoria about a month ago and still has been done. Street is very dark and dangerous when we come home at night and must drive into our yards. Ref: 6000162784. I have already send 2 mails to the City of Tshwane at the reporting...

City of Tshwane Metropolitan Municipality / damage of my car by metro police

Nov 23, 2018

On the 26 June 2018 my car was impounded by the metro police for wrongful parking. When I collected my car I indicated to the metro police team that my car is been damaged cause you pull it out in the middle of other cars. I was told to go and submit my complaint to City of Tshwane Gezina...

City of Tshwane Metropolitan Municipality / lights disconnected twice despite extra paid on bill

Oct 31, 2018

/On the 29/1082018 I went to the customer care center in Laudium to sort out the electricity issue. We had paid the bill late because we do not receive a municipal bill we have to request it over and over so we were not totally sure what to pay however we have paid more than the bill and...

City of Tshwane Metropolitan Municipality / 2nd adjustment jnl for property rates 2018

Oct 30, 2018

City of Tshwane 3 August 2018 Re: Account: 5015311549 Since I bought the property May 2017 I have been to your offices monthly, to try and get my account sorted out for Rates and Taxes and Water. 1 Feb 2018 the Rates adjustment was mad and the 1st month all was in order. NOW in...

City of Tshwane Metropolitan Municipality / electricity department

Oct 25, 2018

Account number 3303399156 Prepaid meter switched off and electricity switched off called the call centre on 22/10 reference 510/22 and still waiting for a technician to come and assist i have been without power for three days and counting. Everytime i call the call centre all they tell me...

City of Tshwane Metropolitan Municipality / water meter & billing - neglect and poor service delivery

Oct 23, 2018

Account: 5011789452 Old Case number : 7002772056 New Case number: 8000083122 1. Municipality of Tshwane since 7 Aug 2017 not taking water meter measurements. 2. Charging Billing at Guesstimate rates which is fraudulent 3. Exposing power cables when Water Meter leakage was repaired in 7...

City of Tshwane Metropolitan Municipality / installation of a prepaid electric meter

Oct 04, 2018

We, Moeletsi NLD and KH Account No.: - 5005310104 (Tshwane municipal account) We have applied for conversion to prepaid electricity on 15/06/2018 and have paid the necessary fees. We are still awaiting further communication from the municipality regarding when the installation (conversion...

City of Tshwane Metropolitan Municipality / Property Rates and taxes Refund

Aug 07, 2018

My Property was transferred 21 Feb 2018. Tshwane account number 5002227590. To date no refund received or any communication whatsoever. I moved to Cape Town so am unable to go stand in their queue even if I want to Did numerous calls (being directed to numbers that are never answered...

City of Tshwane Metropolitan Municipality / employee at customer care

Jul 26, 2018

On 26 July 2018 just after 13hoo I went to the Centurion customer care centre of the City Council of Tshwane to try to get an account for a specific stand of our CC. The employee was extremely rude and arrogant. He ended up screaming and shouting at me, to such an extent that David Naidoo...

City of Tshwane Metropolitan Municipality / no water due to pipe burst

Jul 10, 2018

Good day We dont have water in my house since yesterday.There is a pipe burst in front of my house and there is gushes of water from the pipe even now.I am residing at 3012 Painted Lady Street, Amandasig Ext 76, Pretoria, 0182. I could not go to work today because there is no water.Thi...

City of Tshwane Metropolitan Municipality / miscellaneous charges

Jul 03, 2018

2016-06-18 Tshwane municipal account: 5014118362 I receive my municipality bill with random municipal charges on my account, and the latest is to the value r2477.33. The other months the cost ranges from r100 to r300, and other months without the specific charge at all. When inquiring this with...

City of Tshwane Metropolitan Municipality / the stormwater section city of tshwane mr chris etsebeth

Jul 02, 2018

My engineer have submitted plans about six months ago for approval for storm water at a new development of 19 flats in Capital Park. Stand 1246, 274 Malherbe Street, Capital Park. These plans were approved during May 2018. However, with the best intentions in the world I cannot get hold of...

City of Tshwane Metropolitan Municipality / not adhering to sla given

Jun 26, 2018

A call was lodged with regard to electricity prepaid meter not accepting token to load prepaid electricity. Refer to ref no 25/26'. It was communicated that the mattee will be resolved after 10 hours. SLA was not met and Every time was told that technicians are coming. Only after the fifth...

City of Tshwane Metropolitan Municipality / bad service - not replacing a broken electricity meter

Jun 01, 2018

Acc: 2056694038 Good day, The electricity meter for this account is not working, this is a very very very old meter that is still inside the house. It has not been working for a long time even though we have reported it and City of Tshwane is only giving estimates on the account, we have...

City of Tshwane Metropolitan Municipality / neighbours running a business next to us and their vehicles hooters make such noise that we cannot take it anymore.

May 17, 2018

Our neighbour's name is Bertie van Zyl. His address is 793, 33rd Avenue, Villeira, Tswane. He running a business from home and causes so loud noise with his bakkies (their are hooters on which demand by the mine). They driving the whole day in and out and cannot live in peace anymore. That...

City of Tshwane Metropolitan Municipality / electricity reconnection

Apr 03, 2018

Good morning I have requested a technician since yesterday 01 April 1018 for Reconnection I was promised three times that they will send someone to no avail. Late in the evening the call center agent told me people knocked off. We are off the grid and have a sick person in the house whose...

City Of Tshwane / water meter/ electricity connection

Mar 11, 2018

My account reference 5001903452.My water meter get dirty consistently and results meter readings being estimated with high rates. This happenes for the second year concecutively. I reported to City of Tshwane and got a hold a promise that my account will be held until proper consumption i...

City Of Tshwane / applied for electricity prepaid meter since january 2016

Nov 14, 2017

I have applied for electricity prepaid meter in January 2016 and to date the meter is not installed. I have communicated with the municipality more than five times and I don't get any feed back. I sometimes get estimates billing and the municipality is dragging their feed to do the...

City Of Tshwane / clearance fees account no: 5012288660

Nov 08, 2017

Good Day Account no: 5012288660 or 1554788 Section/Unit S0011 I have sent the claim form to [email protected] and [email protected] since the 19 January 2017 but I did not get a respond. I received an email from Annemarie Burger on the 19 May 2017 informing me that the...

City Of Tshwane / electricity

Nov 06, 2017

Called the call Centre on Monday the 6th November 2017, to log a call regarding my faulty meter and i was told that a technician will come at home, and i had to leave work to wait for a technician which never pitched. And i called this number 012 358 2423that was given to me by one of the...

City Of Tshwane / prepaid electricity

Nov 01, 2017

I bought a recharge voucher on Monday, I entered the code but keeps on failing. I phoned Tshwane electricity department that same day, they gave me a reference number and said that someone will come to assist, today is Wednesday I am still waiting, almost two days now without electricity...

City Of Tshwane / account 5006138273

Oct 31, 2017

My house is empty since Sep 2016, done renovations. Took leave on 24 Oct 2017 to go to Customer Services. Query was submitted with regards to the account. Called at 14:00 today, couldn't hear the person answering, hold on, hold on and then transferred to nowhere. Also received a treatening...

City Of Tshwane / street lights

Oct 31, 2017

Good day We have a problem with street lights that are not working since last year November in Ekangala, Dark City. We go to work in the early hours of the morning and come back late in the evening, is too dark. We catch buses and is so scary waiting at the bus stop in such darkness. Women get...

City Of Tshwane / miscellaneous charges on account bill

Oct 19, 2017

Account number: 3316262396 House number 1334 More Street Ga-Rankuwa 0208 To whom it may concern, Can someone please explain, what is miscellaneous charges? Now I am paying R1 206.85 of something that I don’t know. I will also copy the ombudsman on this subject, plus we have been getting a...

City Of Tshwane / new municipal account 5014868469

Oct 19, 2017

I bought a house portion 6 of erf 680 in riamarpark bronkhorstspruit in 2016. The property was registered on 19 april 2016. From the time of registration I have been paying monthly municipal rates onto previous owners municipal account 8001044229. I had no knowledge that I had to open a...

City Of Tshwane / electricity account

Oct 04, 2017

I received an account today of just under R20 000 from the municipality. Apparently they have made a calculation error for the last 16months and have undercharged me for electricity. I should now pay in the R20 000. This is an impossible task. How can such mismanagement lead to me a...

City Of Tshwane / poor service

Sep 11, 2017

It is very big disappointment that this poor service is continuing in your department and nothing is being done about it. Gmail Google+ Web Photos more Primary complaint A account supervisor your consultants in water and sanitation is not at their post..was supposed to sort out...

City Of Tshwane / billing account

Sep 06, 2017

HI I just received notification of my latest utility account 2030278878 on this property - it is RESIDENTIAL!!! One single dwelling!! How do you get to R66 125.00???!!! I demand that you rectify this account immediately. No one has stayed at this property for 5 months, and I am NOT paying...

City Of Tshwane / billing service

Aug 05, 2017

I have been given a 19000 bill from the municipality, I couldn't understand y. I went to them they said I should bring an affidavit, which I did, they came and inspected my house, found nothing. Still it's five months they can't remove the billing i'm always in their offices but, the...

City Of Tshwane / water pipe burst - 3 days later still no response

Jul 31, 2017

On friday 28 july 2017 early in the morning we wake up with no water, the pipe has burst underground of the water meter, that makes this a council error to fix. We phoned the call centre before 8h00 report this as urgent, as the water is running 2 blocks down the street. Ref 851912, parker...

City Of Tshwane / repayment of municipal account after house was sold

Jul 16, 2017

I owned a property at 291a julius jeppe st waterkloof pretoria. It was sold and transfer took place on 2 june 2016. I had to pay I had to pay 4 months in advance, an additional r7000 in advance for the municipal account to before the transfer could take place, and I was promised this money...

City Of Tshwane / municipal account funds transfer

May 03, 2017

I requested funds to be transferred from one account to another as I paid into the wrong account by mistake. I submitted the proof of payments in january already and I still did not get assistance. At the moment my electricity has been cut off because I am told I owe an amount of r2506...

City Of Tshwane / electricity

Apr 24, 2017

New ref: 680 6995 ext 36 olievenhoutbosch, centurion Acc no 5007411348 No electricity at all in the house, this has been going on and on. Almost every month, I don't think the so called "technicians" know what they are doing. They always say the meter box inside the house is not in sync...

City Of Tshwane / electricity billed on a stick meter

Mar 13, 2017

Good evening I have been having challenges with tshwane municipality, where I was billed on a meter that was stuck. The electricity meter got stuck around august 2015 @ 40565 and I only noticed that it was stuck in january when they sent a bill saying my actual reading is 56363, and I...

City Of Tshwane / faulty billing of waste removal

Feb 28, 2017

On the accounts we received from the city of tshwane since january 2016, we saw that we were actually billed for the waste removal of 2 dustbins @ 2 x r214.88. We bought this property in august 2011 and since then we only had one dust bin. We never realized that we were actually all the...

City Of Tshwane Municipality / electricity account

Feb 11, 2017

I am a widow and a pensioner with a very small order to earn some extra money, I have been letting my house (bianca singel 64, montanapark, lot 83 with mun. Acc # 500 825 1362) to tenants for 15 years now. The current tenant, mr. John vos (tel 081 742947) have been renting the...

City Of Tshwane / higher charges on dustbin I did not sign for

Feb 08, 2017

The dusbin was delivered at my place and no explanation of the charges and I was not around I don't know who signs for it. Now m paying more charges on waste management when I need clarity and solution no one is willing to give me solution. I logged a case n no one came back to me when I...

City Of Tshwane / municipal bill - electricity

Jan 31, 2017

Tshwane, namely mr peta at head office closed 10 accounts and failed to transfer credit to the rates and taxes account. 5 of my properties electricity was disconnected causing much unhappiness with my tenants. Example being account 50139288211 has a credit of r2980.81, this account wa...