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SHS safe home security - Connecticut, Cromwell / cannot get out of agreement even if it has expired

Me
Melvin Zelidon on Jun 19, 2017
The agreement is ridiculous I called to terminate service and they told me to send a letter 60 days prior to expiration I sent it and just because the letter arrived 55 day before expiration date they could not do anything and renewed without informing me about the agreement that was about to expire. they told me that it was my responsibility to send the letter but where is their responsibility about letting the customer know about the status of the agreement? In addition... their customer service is by far the worse there is. I hope no one else has to go thru the BS I am going thru.
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