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2.9 119 Reviews

Proactiv Complaints Summary

55 Resolved
54 Unresolved
Our verdict: While Proactiv has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Proactiv reviews & complaints 119

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Proactiv Mixed Results with Proactiv: Good at First, Then Caused Skin Irritation and Poor Customer Service

I tried Proactiv for my daughter's skin and it was good for the first 2 months. However, after that, it started to burn her skin and made it red and hurtful the day after using it. I called to cancel the product, but the representative did not believe me and said he had never heard of that before. It was frustrating to have so much extra product on hand due to the auto ship feature, which is terrible unless you want twice as much as you need. After months of trying, I finally got them to cancel and refund some of my money. However, after 4 months, I started getting charged again and had to cancel my debit card to stop the charges. It was a frustrating experience overall.

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11:58 am EDT
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Proactiv Proactiv Review: Great Products, Unreliable Delivery System

I've been a fan of Proactiv for quite some time now. I've been using their products for years and I must say, they work wonders for my skin. However, I've had a few issues with their monthly delivery system. There have been times when my items didn't show up, but I was still billed for them. It's frustrating because it's impossible to prove that the item wasn't delivered.

To make matters worse, I was double billed for a whole year! It was a nightmare trying to sort it out. I had to make six calls to customer service, fight the bills through my credit card company, and even had to turn off my credit card to stop the double billing. It was a hassle, to say the least.

This isn't the first time this has happened to me with Proactiv. It's happened twice now and I'm not willing to take any more chances. I now purchase my items at the mall, through eBay, or through Amazon. It's just easier that way.

Despite the issues with their delivery system, I still think Proactiv is a great product. It's just a shame that their monthly delivery system is so unreliable. If they could fix that issue, I would be more than happy to continue using their products.

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Proactiv Proactiv Review: A Miracle for Acne, But Beware the Smell

I gotta say, Proactiv is the bomb! I've been struggling with adult acne for a hot minute now, and let me tell you, it's been a real pain in the butt. But ever since I started using Proactiv, my skin has been looking so much better. It's like a miracle in a bottle, I swear.

Now, I know some folks might be a little hesitant about signing up for the monthly club thing, but honestly, it's not that bad. They send me three months worth of product at a time, and I just make monthly payments on it. It's way easier than having to cough up all that cash at once, you know what I mean? Plus, they always throw in some free gifts with every shipment, which is pretty sweet.

That being said, there is one thing that bugs me about Proactiv. And that's the smell. I mean, don't get me wrong, the product works great. But man, does it stink! If I don't put on makeup, I'll be smelling like Proactiv all day long. And let me tell you, that's not exactly a pleasant scent.

But overall, I'd say Proactiv is definitely worth checking out if you're struggling with acne. Just be prepared for the smell, that's all I'm saying.

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Is Proactiv legit?

Our verdict: Proactiv earns high praise from Complaints Board, distinguished as a company with a robust reputation for trustworthiness and reliability. Despite the possibility of occasional service issues, Proactiv's overall track record speaks to its legitimacy and reliability as a service provider. Engaging with Proactiv can be done with confidence, though maintaining a level of caution.

Proactiv earns 83% level of Trustworthiness

Excellent Trust Notice: Proactiv near-perfect at 83% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Proactiv. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Proactiv has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Proactiv's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Proactiv.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Proactiv.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Proactiv and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the proactiv.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Proactiv protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Proactiv. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Proactiv Proactiv Review: Effective Products but Terrible Customer Service

Proactiv is a popular acne treatment that can be purchased from various websites. It is advisable not to buy from the Proactiv website as they require monthly payments and often send more products than necessary. However, some of their products are quite effective. Unfortunately, their customer service is terrible. They are unhelpful and seem to be reading from a script. It took a lot of effort to cancel my account, and I had to threaten legal action.

Despite the poor customer service, I still like two of their products and continue to purchase them from eBay or Amazon. This way, I can get them at a lower price and only buy what I need.

In summary, I would caution against signing up for an account with Proactiv due to their poor customer service. However, if you find a product that works for you, it may be worth purchasing from a third-party seller.

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Proactiv Proactiv Review: Great Products, But Autoship Policy Needs Improvement

Proactiv is a skin care company that was created by two doctors. I have been using their products for a while now and I must say, they have worked wonders for my skin. However, there is one thing that I am not too happy about and that is their autoship policy. It can be quite overwhelming and expensive.

If you are not familiar with their autoship policy, let me explain. When you sign up for Proactiv, you are automatically enrolled in their autoship program. This means that they will send you a new kit every 30 or 90 days, depending on the plan you choose. The idea behind this is to ensure that you never run out of their products and always have them on hand.

The problem with this is that sometimes the new kit will be shipped out before your scheduled due date. This can be quite frustrating, especially if you are not prepared for it. Your bank or credit card will be charged for the kit, even if it is outside of its scheduled due date. This can cause your bank account to go into a tailspin.

I have learned that nationwide offices search Proac/iv accounts and if an autoship date is within a week or two weeks coming due, the new kit will be shipped out. This can be quite confusing and frustrating, especially if you are on a tight budget. The cost of Proactiv can add up quickly, especially if autoships are doubled or tripled.

Considering inflation, there is no room for shady autoship errors. It is important for Proactiv to be transparent about their autoship policy and ensure that their customers are not being charged for products that they did not order. While I love their products, I would appreciate it if they could be more upfront about their autoship policy and ensure that their customers are not being taken advantage of.

In conclusion, Proactiv is a great skin care company that has helped me achieve clear and healthy skin. However, their autoship policy can be quite overwhelming and expensive. It is important for them to be transparent about their policy and ensure that their customers are not being charged for products that they did not order.

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Proactiv Proactiv's Terrible Customer Service: A Review

This place, Proactiv, has got to be the worst when it comes to customer service. I mean, seriously, they messed up and shipped my product to the wrong house! Can you believe that? And then, without even telling me, they refunded the money to a gift card that I no longer had. I mean, come on, how am I supposed to know that they did that?

So, after having a new gift card shipped to me, I called them up and paid them again. I thought everything was all good, but then a few months went by and I still hadn't received my shipment. So, I called them up again and you won't believe what they told me. They said that the payment was denied because I only had the amount they had refunded to the card, and they were trying to charge me more!

Can you believe that? I mean, I stayed on the phone with the woman for over 30 minutes just for her to tell me that there was nothing that they could do. I mean, seriously, what kind of customer service is that? She told me that I was going to have to find another form of payment because their system takes a fee off the card, and then charges the card the amount before it puts the fee back on.

Well, let me tell you, my card only had enough for the amount, and not the fee. So, of course, the card gets declined! Oh, but she did do me a favor and took me off of the auto shipment list! Oh joy. I mean, seriously, is that supposed to make up for all the trouble they caused me?

I told her that she could just have the crap back. I mean, using the product isn't worth dealing with the customer service people. They really need to get their act together if they want to keep customers.

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Proactiv Proactiv.com Review: Poor Customer Service and Auto Delivery System Lock-In

Proactiv.com is a website that sells skincare products, but it seems like their main goal is to keep you locked into their Auto Delivery System. Once you're in, you're just an Account Number to them. If you have any issues with their products, don't expect much help from their Customer Service team. They'll give you robotic responses and won't do much to resolve your problem. In fact, they don't even have a Managerial Escalation Staff to help you out.

I recently had an issue with Proactiv.com where I needed to return a product. They took 29 days to mail me a 'Return Authorization Label' within the USA. When I asked if they could expedite the shipping, they told me there was nothing they could do and that I would just have to wait. As a customer, this was frustrating and I felt like they didn't care about my needs.

In the 21st Century, customers have many options when it comes to skincare products. I agree with the previous reviewer that it's important to vote with your wallet and support companies that provide good service. I've decided to stop using harsh chemical/toxic products and look for healthier organic non-GMO skincare alternatives. I've even switched to Amazon for my skincare needs.

Overall, I think Proactiv.com has lost a customer due to their lack of customer service. If you're looking for a company that cares about their customers, I would suggest looking elsewhere.

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Proactiv Proactiv Skincare Review: Disappointing Customer Service and Website Experience

I recently decided to switch up my skincare routine before the start of the school year. After hearing some positive feedback from family members, I decided to give Proactiv a try. I placed my order and received a confirmation email stating that my order had been processed and that I would receive an email about shipping in a few days. However, days turned into a week and I still had not received any shipping information. I decided to reach out to their customer service team, but unfortunately, the website was not user-friendly and it took me a while to find the chat option.

After finally connecting with a representative, I was informed that my box had already been shipped but I just hadn't received any email about it. This was a bit frustrating, but I was willing to overlook it. However, when I received my shipment, I realized that I was missing an entire step in the three-step routine. I immediately contacted customer service again and after a lengthy chat, they agreed to send me the missing product.

At this point, I was starting to feel a bit skeptical about Proactiv. I had used other skincare brands in the past that didn't require this much effort. I decided to call their customer service line to see if I could cancel my account and receive a refund. The representative I spoke to informed me that my address was incorrect in their system, which was strange because I had checked multiple times and it was correct.

To make matters worse, the representative tried to convince me to keep my account by offering me a 20% discount on my next order. I felt like I was being tricked into keeping my account, which was not what I wanted. At this point, I had lost all trust in Proactiv and decided to switch back to my previous skincare routine with Curology.

Overall, my experience with Proactiv was not great. While the products themselves may work well, the customer service and website were not user-friendly. I would recommend looking into other skincare brands before giving Proactiv a try.

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Proactiv Proactiv Review: My Experience with the Acne Treatment System

So, I decided to give Proactiv a try. I didn't have terrible acne, but I did have breakouts from time to time. I figured, why not give it a shot?

I bought the product and started using it on my face. At first, I wasn't sure if the burning sensation I felt was a sign that it was working or if I was just being foolish for buying something I saw on TV. I mean, it burned every time I used it. (I know I should have stopped after the first use, but I wasn't sure.)

After two weeks of using it, I had to stop because the burning sensation was too intense. Then, I noticed something even worse - more pimples! And more, and more. I wanted a pimple-free face, not an oil fest. I'm not joking.

And what about that "free gift sample" of green tea? What a joke! After washing my face step by step, I put that stuff on and it felt like I had just cleaned my face for no reason. Talk about greasy!

Don't get me wrong, I'm sure it worked for a lot of people, but at the same time, half of them are probably mad as hell to have a tomato face.

The first time I was charged, it was only $19.95, but without notice, they billed me for four months' worth of product! My husband's account was overdrawn twice because of it. And then they had the nerve to send a notice almost a week and a half later! Who does that?

I'm not going to badmouth where I shopped because at one point, the product did work just fine. But after two weeks, I felt like it got worse. I still have the product in the bathroom, but I haven't touched it since they sent the first half of the four months' worth of product.

To anyone thinking about buying this stuff, don't be fooled by the celebrities that appear on TV. Really think about it because if this happens to you, you'll be just as angry. And to those who bought it and it worked, I'm glad it did. That's the whole point of this product, isn't it?

Sincerely,
A not-so-mad-but-not-too-happy customer.

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Proactiv Proactiv Review: Terrible Experience, Unwanted Packages, and Wrecked Credit

I had a terrible experience with Proactiv. I decided to try their trial pack back in January of 2015, but it wasn't worth the money, so I cancelled my account. However, in April of that same year, I received a package from them that I didn't order. Since I didn't return it, I ended up paying for it, even though my account was cancelled. I cancelled my account again, but in July of 2015, they sent me another unwanted package from a twice-cancelled account, charging me $138.41 USD. I didn't give them my credit card information, so they couldn't charge me, but they still sent me the package. This time, I got smart and didn't even accept it from the post office. I returned it straight to the sender.

For two years, I have been fighting with Proactiv. They have wrecked my credit by bringing in a collections agency. I received another letter today saying that I owed them money, and I had had enough. I called them, but they were rude and unwilling to help. I spoke to a supervisor who said that they didn't get the package back, and that I owed them money. They said that the collection agency would get it. I was freaking out by this time. Then, I had a lightbulb moment. I asked for the tracking number, and I was told that they use Landmark Global to send packages. I got the tracking number and tracked the package on my computer. I had proof that I sent the package back, and that they received it. I took screenshots of the proof and demanded to speak to another supervisor.

The second supervisor tried to tell me that I had six months to dispute the charges. I couldn't believe it. I told him that I had proof, but he didn't care. It was only when I threatened to sue and add pain and suffering for the two years of hell they put me through that things finally changed in my favor. They assured me that my account was clear, but I would never order from them again. They said that they would contact the collection agency and set things right. I told them that if I got another letter from them or the agency, I was suing anyway. I would not recommend Proactiv to anyone.

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Proactiv Disappointed with Proactiv's Customer Service and Mistakes on Orders

Been using Proactiv for 14 years now and I gotta say, I'm pretty bummed out. The website was down for weeks and when I finally got through, they made a mistake on my last two orders and refused to fix it. I mean, come on, I've been a loyal customer for over a decade and this is how they treat me? Not cool. I had to cancel my account because of this and I'm just really disappointed.

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Proactiv Disappointing Results and Terrible Customer Service: My Proactiv Review

I gotta say, I was pretty disappointed with Proactiv. My son has been struggling with some mild acne, so I thought I'd give it a try. But let me tell you, it did absolutely nothing for him. Total waste of money.

And to make matters worse, the customer service was just awful. I had some questions about the product and it took forever to get a response. And when I finally did, they weren't even helpful. Just a bunch of generic answers that didn't really address my concerns.

And don't even get me started on the delivery. They claim it'll be there in a certain amount of time, but it took twice as long. I mean, come on. If you're gonna make promises, at least try to keep them.

Overall, I wouldn't recommend Proactiv to anyone. Save your money and try something else.

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Proactiv Mixed Feelings About Proactiv: Dark Spot Remover & Rotating Brush Review

I recently tried out Proactiv's "Dark Spot Remover" and I have to say, it was a total letdown. I was really hoping it would help fade some of my acne scars, but unfortunately, it didn't seem to do much of anything. When I reached out to customer service to express my disappointment and cancel my account, they suggested that I try their "Clarifying Mask" instead. I was a bit annoyed that they didn't offer any compensation for the product that didn't work, but I decided to give the mask a shot anyway.

As for the free gift with purchase, the rotating brush, I have to say I was pretty disappointed with that too. After just 30 days of use, the brush started to crack and wouldn't stay in place during use. It was frustrating to deal with, especially since it was supposed to be a bonus item.

Overall, I have mixed feelings about Proactiv. While I appreciate that they offer a range of products for acne-prone skin, I was disappointed with the results of the "Dark Spot Remover" and the quality of the rotating brush. I'm not sure if I'll continue using their products in the future, but I'll definitely be more cautious before making any purchases.

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Proactiv Proactiv: A Nightmare Experience - My Honest Review

I had a really bad experience with Proactiv. I decided to try their free trial, but when I wanted to cancel it, it was really hard. I had to go through a lot of hoops to get it done. A couple of months later, they sent me more facewash and told me I had to pay over $100 for it. I was so mad! The product didn't even work for me, which made it even worse. I was so frustrated that I had to file a complaint with the BBB, which I've never done before. I wouldn't recommend this product to anyone.

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Proactiv Overpriced and Overhyped: My Honest Review of Proactiv

This here product is quite pricey, with a subscription that automatically renews and you gotta pay for shipping too! It ain't the miracle cure they make it out to be. Proactiv ain't no better than what you can get at the drugstore for a measly $10, or if you're looking at a 90-day supply, $30. Is it worth a hundred bucks? No way, Jose! But if you're into giving your hard-earned cash to make some bigwig corporation richer, then by all means, knock yourself out! The big boss will surely appreciate it!

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Proactiv Misleading Sales Tactics: Beware of Hidden Monthly Payments and Recurring Orders!

This product seems to be good, but their "sales techniques" are not fair! It is not clear that you are signing up for three monthly payments instead of one payment, or that you are automatically enrolled! I called to cancel, and it was a hassle. They told me that it is clear on the checkout, but it wasn't clear to me! I even looked back at my confirmation email after I ordered, and it says nothing about three payments or recurring orders! I recommend staying away from the website!

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Proactiv Proactiv Review: Effective for Moderate Acne, Refining Mask a Game-Changer

I gotta say, Proactiv worked pretty well for me. My acne wasn't too crazy, just kinda in the middle, and it definitely helped clear it up. But here's the thing - I use the Refining Mask way more than they tell you to, and that seems to really help with getting rid of pimples. So if you're gonna try Proactiv, I'd recommend using that mask more often than they suggest.

Now, if your acne is really bad - like, more than 8 pimples bad - you might wanna go see a dermatologist. 'Cause let's be real, no over-the-counter acne medicine is gonna do much for that kind of serious acne. But if you're somewhere in the middle like I was, Proactiv could be worth a shot.

I will say, though, that it's not a miracle cure or anything. You gotta be consistent with using it, and even then, it might not work for everyone. But hey, it worked for me, so maybe it'll work for you too.

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Proactiv Proactiv Review: Decent Product, Deceptive Website Tactics

Proactiv is an alright product, it's not the best but it's not the worst either. Even the sensitive version can be tough on sensitive skin. However, the real problem lies with the sneaky tactics they use on their website. If you order a sample, they automatically sign you up for a recurring program without your consent. It's a total scam! And if you try to return the product, they'll claim that you signed up for it and won't pay for the return charges. It's a total headache! If you're interested in trying Proactiv, I suggest buying it from Target or Ulta instead of their website. Trust me, it's not worth the hassle.

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Proactiv Disappointed with Proactiv: Itchy Skin, Smaller Pimples, No Help for Deep Acne & Blackheads, Poor Customer Service & Billing

I tried Proactiv and it didn't work for me. The products made me itch a lot and I got smaller pimples which I didn't have before. It was not helpful for my deep acne and blackheads. I contacted customer service and they replaced one product with another, but it didn't make any difference. I wanted to cancel the service, but it kept coming and I had to keep paying until my credit card expired. Overall, I was disappointed with Proactiv and wouldn't recommend it to others.

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Proactiv Mixed Results with Proactiv: My Experience with the Acne Treatment

I had a time when I was really into my skin. I thought I'd give Proactiv a try. I heard that things might get worse before they get better, but I wasn't going to wait around for that. Things did get worse, but I kept using it. Proactiv keeps charging you until you tell them to stop, and you have to do it before the next charge goes through. I'm not a huge fan of Proactiv, but I didn't have as many problems as some other people did, I think.

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Proactiv Customer Reviews Overview

Proactiv is a well-known brand that offers a range of skincare products designed to treat acne and other skin issues. The brand has received a lot of attention over the years, and there are many reviews available online that provide insight into the effectiveness of their products.

One of the most significant advantages of Proactiv is that it offers a comprehensive range of products that are designed to work together to treat acne and other skin issues. Their products are formulated with ingredients that are known to be effective in treating acne, such as benzoyl peroxide and salicylic acid.

Many Proactiv reviews highlight the effectiveness of their products, with many users reporting significant improvements in their skin after using the products. Users have reported that their skin is clearer, smoother, and more radiant after using Proactiv products.

Another advantage of Proactiv is that their products are easy to use and can be incorporated into a daily skincare routine. The brand offers a range of products that are suitable for different skin types, so users can find products that work for them.

Overall, Proactiv is a brand that has received positive reviews from many users. Their products are effective, easy to use, and can help to improve the appearance of acne-prone skin. If you are looking for a skincare brand that can help to treat acne and other skin issues, Proactiv is definitely worth considering.
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