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Proactiv Solution Complaints & Reviews

Proactiv Solution / Awful customer service and billing - its a trap!!!

Ch
Sep 11, 2014

Proactiv is an awful company - it ranks as awfully bad as Comcast (worst service in the United States, look it up). I have used Proactiv for years starting as a teenager. When you are a teen, nothing sounds better than solving your esteem-crippling acne, especially when endorsed by young celebs at such a cheap price. Especially when you're desperate. I tried and after awhile and perfecting the science of when to use it, I was acne free. HOWEVER, I am also afraid of trying other products in case my acne flares up again. I am chained to this product. THIS IS NOT THE HUGE ISSUE. THEY ARE A...

Proactiv Solution / Unauthorized Shipment

Ma
Apr 12, 2013

I cancelled the shipment in January of this product even while the sales person kept trying to keep the product coming. She acknowledged that she cancelled. Well apparently not and another shipment appeared taht was promptly refused. Of course they can not track the shipment and claim that I kept it and did not pay for it. I have been harrased to no end over this and I wnat it to stop NOW. The complaints against this companies business practises is hsitoric.

Proactiv Solution - Quebec, LacBeauport / Charges I did not authorize

Ed
May 30, 2012

I have tried to cancel with PROACTIV Solution. I keep getting charged for the product...Extremely frustrating.

Proactiv Solution - Nevada, Las Vegas / Overcharge - Mis represent cost

Co
Mar 12, 2012

3/12/2012 To: Proactiv Solution – Billing Department From: Tony Romano I ordered the product early December 2011 (a few small bottles of solution and a brush) for my wife as a Christmas gift. She and I are both senior citizens. Almost 70. After I presented the gift to my wife she thought it was funny – believe me she does not have acme. Shortly after that we received another package of your products. I phoned our company and explained that I did not order anything other than the original package. The phone person for Proactiv asked me if I opened the second package. I replied that...

Proactiv Solution - Iowa, Des Moines / Fraudulent Business Practice

Gr
Feb 20, 2012

I have had the same experience as everyone else on this board. The only way to address this appropriately is to go directly to the Attorney General's website for IA and file a consumer complaint. The following link will take you to the online form, http://www.state.ia.us/government/ag/file_complaint/online_2.html Also, if someone sends you unauthorized product you can keep it at no charge. The company has no authorization to charge your bank account, which is a felony, and you can inform you bank to refund or block any charged from Proactiv.

Proactiv Solution / Unauthorized charges

Gr
Mar 21, 2011

Why does Proactiv keep getting away with ripping people off with unauthorized charges on creditcards and the orders. They come up with every excuse there is to keep charging you for orders you did not make. Cant every on see this is the biggest scam ever. This company is worse than Bernie Madoff!!! Hopefully more people will come foward and the truth about this company will be exposed. They only want your money, tell you what you wanna here and then when you have already placed an order, this is where the problem starts. They keep shipping you stuff and keep charging your credit card on...

Proactiv Solution - South Carolina / billing

Be
Feb 23, 2011

I am writing in reference to Proactiv solution. I was very dissatisfied with the customer service I received from Proactiv solution. I have been a loyal member for more than 5 years and I have never missed a payment or even been late with a payment. Last year, due to financial reasons, I called an cancelled my membership. I was sent one last shipment shortly after and I sent a check through my online bill pay from my bank. After 6 weeks, the check never cleared the bank. I called Proactiv a month after the check was sent and they still had not received the payment. 2-3 weeks later, I called...

Proactiv Solution / Returned Check

La
Feb 11, 2011

OKAY A LONG TIME AGO PROACTIV SENT ME A CHECK BASICALLY THREE FOR NO REASON FOR 99.00 OKAY I CASHED THEM AND THEN THE CHECKS CAME BACK, SO COUPLE YEARS GO BY I GET MY FIRST JOB I MAN COMES INTO THE STORE AND HARASS ME ABOUT A CHECK I CASHED AT HIS STORE AND IM LIKE WHAT AND HE IS LIKE WE ARE TAKING YOU TO COURT HOW AM I RESPONSIBLE FOR THAT PROACTIV SHOULD BE BUT THEY ARE NOT DOING ANYTHING ABOUT IT SO NOW I HAVE TO PAY IN TOTAL 300 PLUS THE RETURN CHECK FEE AND DID I NOT MENTION I DIDNT WRITE THESE CHECKS THEY WERE FROM THE COMPANY PROACTIV SO IF SOMEONE WOULD PLEASE LET ME KNOW WHO WOULD HAVE TO PAY THE MONEY BACKK ME OR PROACTIV

Proactiv Solution / Deceptive Billing

Bl
Jan 14, 2011

I purchased the Proactiv Solution online for the introductory price. Little did I know my one-time purchase was going to turn into them continuing to mail me product, although I had never requested it or agreed to purchase it. I was told I would be receiving a full refund once I sent the product back - this was in November. (Unfortunately, I had been going through several personal problems over the summer, and this had taken a backseat.) I sent the product back, being assured that I would be getting a full refund. I am now receiving collections notices, and I cannot get anywhere with the...

Proactiv Solution - Iowa, DesMoines / Deceptive billing practices

Mi

1. Taking us to collections for $19.95 product that we never received. 2. Deceptive business practice, we had stopped buying, they offered us a 'trial' offer of newly introduced product, one tube of new acne medicine, for $19.95, then hit us with surprise monthly charges, claiming that they used the key word "this will be a continuing order, " which they use to justify as adequate notice that they would bill our on file charge card forever until we got back to them. 3. Claiming that they sent us an "affidavit" when we called to stop the unwanted recurring charges, even while...

Proactiv Solution - California, Palm Desert / Can't Get Off Mailing List!

Pr

Guthy-Renker continually gives me problems! One year ago, I ordered Proactiv Solution, I tried it and was allergic to the ingredients. I sent it back, got my refund, and I thought that was it. WRONG! I started to receive annoying phone calls, trying to get me to buy more. I also received pamphlets from Proactiv in the mail. Getting off their mailing list is a torture! I called the Customer Service number SO many times, I can't count anymore. Each time, they said that I was off the list, and wouldn't receive any more mailings. WRONG AGAIN! It's been eight + months of calling...

Proactiv Solution / Continual Hassle of Mailings

Pr

DO NOT do business with any of Guthy-Renker's products, you will either experience charges on your Credit Card that you did not authorize, will receive mailings a few times a month trying to get you to buy their products, or continually receive phone calls from their sales department. I have had so much trouble with Proactiv Solution ($30s worth!) I ordered it and couldn't use it, allergic to an ingredient. So I sent it back, received my refund, but had a problem. I called SO many times to be removed from their mailing list...to not avail! It took about 10 months of calls to their...

Proactiv Solution / Scam and solution

Ra

Such a Fraud is this Pro Active Not Solution.I do not know where to start...May be with this that this product ***.Do Not Buy it...Then may be that they make me a member of there So Called Membership program and try to charge me every month the amount of 37.94 for product that I did Not want. I call them so many times to cancel that and ask for my money was fight for weeks...I want informe you Do Not buy this product there are going to take your money so many times.*** Proactive is a Scam..

Proactiv Solution / Fraud

In

Proactiv Solution will make fraudulent withdrawals from your bank account whenever they feel like it. Yes, I know they say they send you a shipment every 3 months and you are required to pay, but Once you give them your card number you are subject to theft. doesn't matter if you pay your invoices they send you by check. They will say they never got it even while you hold the canceled check in your hand. The customer service department tells you one thing but then doesn't do it. They get away with stealing from consumers everyday. I was charged twice in 2 weeks (100.00) for shipment...

Proactiv Solution - Iowa, Des Moines / Proactiv charge TAX on S/H

No

Proactiv Solution charged SALES TAX on Shipping & Handling!! Other companies apply sales tax on products only. I didn't pay attention to their Invoice till I was being laid off in Feb this year and I've been paying their bills for at least 2 years!!! Their club price is lower than you buy from booths, so you usually will buy from them via shipments. $39.95 (3-piece kit) + $5.95 (shipping & handling) + $4.48 (CA sales tax 9.75%) = $50.38 (total charged to my credit card) I talked to their customer service rep. and she also felt it's odd to apply sales tax on Shipping & Handling. Then I...

Proactiv Solution / Charging without consent

So

Recently I got a strange transaction on my Credit card statement. The Transaction Marked: GRC*PROACTIV SOLUTION, 800-2356050, US, USD - 74.95 2, 489.59 which charged from my credit card $74.95. I have never order anything from that company and I don't know why this company charge me. What the hell is going on with that company? Sovatha.

Proactiv Solution - Michigan / Subscription without consent

Ti

Yesterday I received in the mail a box from Proactiv Solution containing their anti-acne solution and a receipt saying my credit card had been charged and that I was signed up for a subscription to their product. I had never heard of Proactiv before and had certainly not signed up for a subscription or given consent for my credit card to be charged. I have no idea how they got access to my credit card number (the last 4 digits were on the receipt). When I called the company, they agreed to cancel the shipping charge and send me a label to send back their product, promising to cancel the...

Proactiv Solution / Your commercials have stars, but I still have scars!

Ta

Ok first off, this product has been hyped up by the media for a few years now and I must say, when I began using the product I became more and more disappointed. The basic package come with three small bottles of cleanser, toner, and an even smaller bottle of repairing lotion. I don't know about you, but when I wash my face, I like it to be clean. They recommend that you use a dime-sixed amount of the cleanser so I did that... and my oh my, my face still felt dirty and there were particles from the cleanser still on my face and that's hard to wash off. In a nutshell, this product i...