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Jenn-Air Complaints & Reviews

Jenn-Air / Rebate Scam

Dec 14, 2013

One of the motivations for purchasing over $20k worth of Jenn-Air appliances was a rebate to reimburse installation charges. I filled out the rebate form, provided proof of purchase, serial #s, and made absolutely sure I included the separate invoice for installation. I later received an automatically generated post card from Jenn-Air stating that my submission is invalid because it didn't include a receipt for installation charges. I called them to straighten the situation out and the customer service agent literally just kept repeating over and over and over that I need to submit the...

Jenn-Air - Michigan, Benton Harbor / Poor customer service


After one succesful repair to our $1600 slide-in range, the same part, the control panel, digits 7, 8, 9 and 0 stopped working. After two service calls, two different service call charges and numerous calls to Jenn-Air customer service (if that's what they insist it is called), I was informed that the part was no longer manufactured, due to defective issues they have been unable to correct. Our 7 year young oven was basically now trash, as it is unrepairable. The best the Whirlpool Corp (owner of many fine brands such as Jenn-Air, Maytag, Amana, KitchenAid, and Roper) would do is offer u...

Jenn-Air / Awful customer service


There is a natural gas problem with my control valves of my Jenn-Air Range. I called customer service they took the information and forwarded it to there safety department. They called me back and said there is nothing that they could do with the problem, that I am having. If you were to bump into the handles they will stay open and allow gas to enter the room. This has happened several times in the last year. Last week two gas valves were bumped at the same time and the gas valves stayed open, filling my house with Natural gas. When I had called the Maytag company, they gave me some service...

Jenn-Air - Arizona / Terrible experience!


I own a Jenn-air refrigerator. Aside from the fact that it is one of the worst designed side by side appliances, the ice-maker does not work. It has been changed 2 times already in the last 6 months. Every couple of months or so, it stops making ice but also initiates a hi-pitched screeching that is unstoppable and does not let us sleep. Stay away from anything made by this company. Their product looks good but is "junk" to repeat the term used by the repairman. The range's computer had to be replaced as well not too long ago.

Jenn-Air / Pathetic American company


Here is a letter I sent earlier this year about my crappy Jenn-Air mixer. I got zero response from these jokers at Whirlpool/Maytag/Jenn-Air. Never, never again will I buy any product from this pathetic American company, which makes Whirlpool, Maytag, Jenn-Air, Amana, Kitchen Aid products. It's unfortunate when American companies seem to go out of their way to alienate their customers, driving them to buy overseas products. April 6, 2007 Jeff M. Fettig Chairman and Chief Executive Officer Whirlpool Corp. 2000 N M-63 Benton Harbor, MI 49022 David L. Swift President Whirlpool North...