JennAir Appliances
reviews and complaints

Bought this appliance 6 years ago the control panel broke. I have been waiting six months for a replacement part. I called to complain to them. They offered me 25% off a new one which is $8000. The piece for replacement is $1300 I called today to request a discount on the part since I’ve been waiting so long and they refused, I will never buy another Jenn-Air product again. Very poor customer service.

I have purchased a drawer microwave and it has not worked properly from the beginning. The technicians have been here several time to fix and it does not get fixed. they fix one problem, another one arise. I have asked for replacement and you say we have to try to fix. This is damaged goods. I do not want it. I need to replace with another brand because I am not satisfied with the service or the appliance.

F2E1 Stuck Key error. There is a design issue with this product as many owners have experienced the same issue and as we all know the repair solution is very expensive and time consuming. Putting my oven out of order for over a month is unacceptable considering the premium paid for a supposed high end unit. To add I find it very shady that I was offered a 1 year extended warranty to cover the repair but only given to the end of the day before the offer expires. This kind of pressure tacktick is so unprofessional.

I purchased this wall over in April 2022 by July 2022 the oven constantly kept shutting off while cooking..

Message as follows: F3E1/ STUCK/SHORTED KEY.. THIS PRODUCT IS EXPERIENCING A PROBLEM AND CAN NO LONGER BE USED.. FOR SERVICE CALL JENNAIR.com

I called in July 2022 and called and then a technician came out and said the part has to be ordered but no guarantee it won't happen again and not to use it... as the there is a weakness there with the element and causes the oven to overheat.. as we have two special needs children with a certain diet the oven is needed but we are so fearful it will go on fire. We have been just managing with the microwave and stove top which is unacceptable for this length of time. When we rang the company, they said we just have keep waiting wait for the part and they will not replace the oven or give us a refund.

With less than 3 years use, our oven/microwave stopped working. F2E1 stuck/shorted key. It took 3 1/2 months to get the part. Then had another part that also had to be replaced. We had to buy a countertop microwave and a toaster/air fryer unit in order to prepare meals. VERY MUCH A PROBLEM for us.

There are 43 condo units where we live, all less than 5 years old, and I KNOW of at least 7 units that have had the same problem. I am sure JennAir realizes these units are problematic and we should have some recourse for putting up with this inconvenience. I am a social chairman for our senior community and am expected to cook/bake for events, sometimes sixty people, and I have struggled with dealing with this from first of July until end of October.

From a very disgruntled owner of a total JennAir kitchen, wondering what will happen next to my other appliances.

Judy Thompson

3315 Celebration Blvd

Suwanee, GA 30024

The writings on the know high, med have faded away.

I purchased a JENN AR Refrigerator Model JFX2897DRP02

Serial #K82703498 in 2018. This was actually a replacement refrigerator for the one I purchased in 2017. On December 13, 2021, Capital City Appliance repair came to fix it because the icemaker and refrigerator stopped working. The part has been on backorder. On February 11, 2022, I called JENN AIR for assistance. I asked how long do I have to be without a refrigerator before they come to a resolution. I was told 21 days. I called March 7, 2022 and I was told they still haven't found the part. Three months without a refrigerator that's less than 5 years old is ridicules. When my first refrigerator went out it took only a month before I was issued a 200.00 check and a new refrigerator. JENN AIR had the audacity to offer my 50.00 for my troubles and to wait another week to call them back. When I explained what happened with my prior refrigerator they offered me 100.00. WHAT HAPPENED TO THE JENN AIR BRAND?

I bought a JennAir floor model from Miller's Appliance in South Bend, IN. They assured me that the warranty was in effect. The ovens stop intermittently. Sometimes I catch it, sometimes not, and have ruined a few loaves of bread. I called Miller's and they sent someone out. The guy said he couldn't do anything because it worked fine while he was there. I asked how it could be rectified, since it was intermittent. He told me to keep a diary (which I am doing - three more incidents since he was here), take pictures of the controls to have a record of the position of the knobs when it happens, have also taken pictures of bread that was still white, not browned at all. If I turn the oven completely off and then restart it, it will usually heat, but the heating elements come on and burn the top of the bread. I just got a bill from Miller's for $191.95. Here was note in bill: today would not heat. Tried to ask other questions but cust would not let me talk and ask any questions. Service performed 02/16/22 test ran unit. Unit is working great. Unable to verify issue. Not covered by warranty unable to file claim.

I purchased a Jenn-Air Double Oven, Model JJW383033501. It has been down more then it has been up . I have had 8 repairs in the last 14 months . Luckily I have a extended warranty . I avg one cook between breakdowns, the last time was Christmas Day when I had to use my grill outside . I am tired of it breaking down and want it replaced . I have gotten the run around, looking for help . I have 15k in appliances in my kitchen . I need a resolution

We purchased this range about 5 years ago. Love the burners, hate the oven. Terrible temperature control in the oven. Completely unreliable and unusable. Tonight the temperature in the oven thermometer was over 100 degrees low while set at 357F based on an independent thermometer. This is unacceptable for a supposedly high end range. You really need to do better folks.

I purchased a brand new Jennair stove in June 2019 and since purchase I have had the control panel break twice on me where I have been without a stove for months, waiting for parts .

I paid a lot for this oven and had no idea that it would be breaking on a yearly basis. I would like either a replacement that is different from the one I purchased. I feel the design is faulty and that is why I am having this trouble.

Every time I speak to someone where I purchased the stove or when I have called Jennair directly I get no answers. I am basically told this is what happens and waiting weeks to months for parts is to be expected for a brand new stove. I am appalled and beyond fed up with this.

I would hope Jennair would get back to me quickly and with a solution.
I am a hard working individual that spent a great deal of money on what I thought was a good product. Boy was I duped!

Please get back to me. Thank you.

Cooktop is about one year old and the controller to one burner became stuck in the closed position so that the burner could not be used. Took over one year to get it fixed. Now a few months a controller got stuck in the open position and could not be shut off. All the gas to the cooktop had to be shut off as this is a major safety issue. The repair department cannot fix it for 1.5 weeks so the cook top cannot be used safely. I called jennair and spoke to a rude and obviously imcompetent person in their specialist department. He did not care and certainly could not provide specialty service. Do not buy jenn air appliances. Poorly made and even poorer is their service department. Obviously jenn air does not stand behind their so called high end products.

this piece of equipment is going on 3 years old and has had problems less than 6 months of use, the control panel has been replaced 3 times and I have been waiting for over a month for it to be replaced again. I am on the phone now waiting for the repair department extended warrantee, I have been without use of this oven over the waiting time to get repaired for at least 5 months and the company will not compensate me for any food lost during cooking break down or takeout food because I had no workable oven, I purchased this name brand because it was top of the line product, well guess what it is NOT and the service to get it repaired is deplorable, I purchased 3 items of JennAir and two out of the three have been problematic . after waiting 35 minutes I am finally speaking to a representative, and they are telling me I have to wait two more weeks, over a month to get this oven repaired with ZERO compensation. time to get a lawyer.

One of the motivations for purchasing over $20k worth of Jenn-Air appliances was a rebate to reimburse installation charges. I filled out the rebate form, provided proof of purchase, serial #s, and made absolutely sure I included the separate invoice for installation. I later received an automatically generated post card from Jenn-Air stating that my submission is invalid because it didn't include a receipt for installation charges. I called them to straighten the situation out and the customer service agent literally just kept repeating over and over and over that I need to submit the receipt. To make matters worse, I have 2 weeks to get it to them (via mail) and have it processed prior to rebate deadline. During the 2 week time frame we have weather, Christmas and New Years to deal with. What a scam. No wonder Jenn-Air has fallen out of favor in recent decades. Why run a marketing campaign to lure customers and then piss them off?

I CALLED JENN AIR SO-CALLED CUSOMER "SERVICE" # TO COMPLAIN ABOUT A DIFFICULT TO DESCRIBE PROBLEM AND WAS MET WITH AN AUTOMATED "OPERATOR". THIS PRACTICE SAYS LOUD & CLEAR THAT JENN AIR DOES NOT VALUE ITS CUSTOMERS & DOES NOT WANT TO HEAR WHAT WE HAVE TO SAY. I COULDN'T EVEN GET IT TO UNDERSTAND MY LAST NAME OR GET ME TO A LIVE OPERATOR. DON'T BUY JENN AIR! I EVEN TRIED TO EMAIL THEM USING THOSE STUPID ONLINE FORMS COMPANIES USE TO PREVENT US FROM KNOWING THEIR EMAIL ADDRESS OR HAVING A COPY OF OUR OWN COMMUNICATION TO THEM, & IT DIDN'T EVEN WORK. DON'T BUY JENN AIR!

I am a forty year old BBQ professional. I have had catered BBQ for over 10 years and am very familiar with the set up and safety procedures with BBQ grills. I have seen some shoty products in my time, but Nexgrill takes the cake.

I have a gas grill. Made from Nexgrill, it's three years old. Always covered and clean. On Dec. I started the grill, and an explosion followed. My both of my legs were burnt to the point that skin was pealing when the front doors blew open and a ball of fire blew out. I contacted Nexgrill and and after 6 months of stalling they said they are not going to do anything because I did not follow proper safety procedures.

I had found that the gas hose concealed under burners had rusted through to the point gas was leaking out and filled the chamber with gas just like some of the consumers on the web sight below.

**First off there is not a rotisserie infighter, the grill only has one.

**Secondly the hose that was faulty is not near gas supply, it is concealed under cabinet, it's not visible.

So the soapy water test they refer to would not have shown a leak. A visible inspection also would fail to show a leak.

After investigating on the Internet, this is a big problem with several of there products.

This problem would not have been found following here method of operation in the owners manual. I thought they were joking.

Nexgrill is not taking any responsibility.

I think this is an issue that needs to be looked into. My son, wife or I could have been seriously hurt. possibly killed.

After one succesful repair to our $1600 slide-in range, the same part, the control panel, digits 7, 8, 9 and 0 stopped working. After two service calls, two different service call charges and numerous calls to Jenn-Air customer service (if that's what they insist it is called), I was informed that the part was no longer manufactured, due to defective issues they have been unable to correct. Our 7 year young oven was basically now trash, as it is unrepairable. The best the Whirlpool Corp (owner of many fine brands such as Jenn-Air, Maytag, Amana, KitchenAid, and Roper) would do is offer us 20% off of our next purchase!
This was after many horrific experiences with their staff on the phone, including their refusal to step this up to a manager, literally telling my wife she would not transfer the call!
I would never purchase another appliance, no matter how small or inexpensive, from any of the companies under the Whirlpool Corp and would strongly encourage you to do the same.