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Directboats.com Complaints & Reviews

Directboats.com / customer service communication breakdown

Cq
Apr 11, 2011

Note to Consumers: I ordered two Emotion AdvatnEdge kayaks from DirectBoats.com a couple weeks ago. The webiste says that most orders ship in 2 weeks. I placed my order over the phone, and specifically asked the customer service representative if the boats were in stock. He said, "Yes, your boats are in stock and will ship in 2 weeks or less." After 2 weeks passed I sent an email request to track the progress of my order. I was emailed a couple days later and told that my boats were not going to ship for another 3 weeks. As it tunrs out, the boats were not in stock and are actually in...

Directboats.com / Bad business practice

Fi

The following should posted as a warning not to do business with the firm found on GOOGLE to purchase a paddle boat!! To; DirectBoats.com 7-1-06 After placing an order for the 'Pelican' 2006 Energy DLX on May 12, the following chronology occurred in dealing with your inept company; I specifically told JOHN that I was going to our summer home in Cashiers, NC and would only be there from May 21-June 2. He assured me that THE PADDLE BOAT WOULD BE DELIVERED BEFORE JUNE 2. I explained that the delivery before I left NC was a condition of the order. On May 29, I called to see why ABF...