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Chili's Complaints & Reviews

Chili's - Texas, Sulphur Springs / ciara bartender

Do
Donnie1111 on Aug 18, 2018

I felt so ignored. Ciara was sitting at a table behind me talking and I didn't have anything to drink in my cup. Even though she was not our server...she could have filled my drink since she was sitting talking like there was nothing else to do. Restaurant business is team work. I was really displeased with how I was ignored. My server was outstanding...she had also forgot to take someone something they asked for well, maybe because she was sitting down talking...

Chili's / advertising

Ha
Hate your commercial on Jul 3, 2018

Your commercials featuring the tapping glass is incredibly annoying. I mute it's every time it comes on. Everyone I know mutes it every time it comes on. Stop using this annoying earworm of a commercial. The tapping glass was cool back in the 90s but it is old now. So please please please please please please please please please please please please please please please please please please please stop using this commercial.

Chili's - Florida, Orlando / manager behaviour

Ri
ricardojlopez63 on Jun 26, 2017

Good day Chili's team. Had a couple of months ago the first ever negative reaction from one of your management team member. I had been a loyal customer forever, and you guys have no doubt the best wings, and love them because they are great, and they always the same recipe. I been in the Restaurant business for over 30 years, and I know a little about what you can do as manager and what you cannot do, unfortunately what your Manager did, was one of the absolutes do not do list. We showed up to your store on 6949S. Semoran Blvd in Orlando, we do not live on that side of town, but we had just...

Chili's / Waiter

Ma
majorie patterson on Mar 27, 2015

My oh my!! The manager "jason" didn't even say "sorry" he (Manager) brings me a towel and a club soda after the waitress waste barbeque sauce on my green dress. This particular sunday i had to sing at another church. I gave the waitress my business card for her to have the manager call me asap!! My dress was a personal loaner dress for the show that night. I had to pay got of pocket for cleaning!! I've called the restaurant never has the manager called back!! Please train your waiter's and your waitress!!!

Chili's - North Carolina, WinstonSalem / Misleading their customers

In
Intruder1400 on Apr 7, 2014

As admirable as it may be that Chili's has their "causes", it is despicable that they drive their agenda through deceit. I was just "blocked" from Chili's FaceBook page, my commment removed which you can see here: "Chili's is becoming another Fox News outlet. I'm still incensed by their new policy of "no e-cigs permitted". It's fine that they have banned them. I get that...their choice, but...what is wrong is that they are telling their customers that the FDA has banned all e-cigs. This is an insult to customers who happen to be up on the news and know for a fact that...

Chili's / Service

Er
ErinBrooke on Nov 24, 2013

My boyfriend and I always enjoy Chili's but tonight was different. Our waitress never told us her name, never smiled, didn't check on us. She would laugh and chat with other customers. We waited 20 minutes for an appetizer and 45 for our entrees. When we asked for our check, which we were tired of bad service and waiting and ready to go home, she proceeded to chat and laugh with coworkers. Our food was horrible. My bun to my cheeseburgers was very hard. My boyfriends trio fajita had more onions than meat. We will not be going back for a while.

Chili's - Texas, Weatherford / Poor service and food

Jj
jjh2008 on Aug 9, 2012

My husband and I called in our order to the Weatherford, Tx Chili's. Because we've both been working very long hours and were exhausted, we ordered extra so that we really had no worries about having enough and having leftovers when we returned home. We spent $50 for two people! We were absolutely fine with the price, but I think when someone spends that much, the order ought to be correct. Upon arriving home, I not only find that the sides are incorrect with my meal, but the flavor is less than appealing. I'd ordered a large side of ranch dressing, which we didn't receive...

Chili's / Complaint 11 again sigh

Mr
MrsLea on May 12, 2012

It appears that Chlie's got a hold of my complaint and removed it from the site. I am glad I had a copy of the complaint on file so I don't have to type it again. I have had mostly good experiences at Chili's up until today. Today I had the WORST experience ever at a Chili's restaurant at the Fayetteville, AR location. First off the wait was terrible. Me and my husband waited a whole hour to get seated. Then when we ordered chips and dip as appetizers and those took forever to get there. It also took too long to get our drinks. When we finally did get our drinks my Diet Coke...

Chili's / 11th complain, bad service.

Mr
MrsLea on May 12, 2012

I have had mostly good experiences at Chili's up until today. Today I had the WORST experience ever at a Chili's restaurant at the Fayetteville, AR location. First off the wait was terrible. Me and my husband waited a whole hour to get seated. Then when we ordered chips and dip as appetizers and those took forever to get there. It also took too long to get our drinks. When we finally did get our drinks my Diet Coke tasted all watered down". I sent it back just to get another drink that came just a little less watered down|. When I went to the restroom between getting our appetizer...

Chili's - Florida, Fort Myers / Poor customer service

Br
BrandieZ on Apr 3, 2012

Poor managment? Poor customer service? Well we couldn't get served! We waited patiently, but still no service. A waitress did stop by our table with a buch of dirty dishes and spit out some words that didn't make sense because she was talking to fast! Oh ya, she was trying to turn her tables over so she could make some money! Well this table walked out after I watched 2 other tables get sat, drinks on the table and free chips and then there orders getting taken! Looks to me like this server is used to having this section ALL to herself but if she cannot handle it you will loose...

Chili's - Texas, Houston / Forgery and Fraudulent Charge

Jr
jrjoseph on Feb 15, 2011

On 08 January 2011, my son and I had dinner at Chili’s Restaurant located at 6121 Westheimer Road, Houston TX. I paid for my order using my visa credit card (9960). Upon receipt of my credit card statement later in the month, I noticed the charge was much higher than what had been ordered. Upon further investigation, it has been verified by the management staff that a $15.00 tip was included with my $23.00 order. The Chili’s management team immediately removed the fraudulent charge. After several days of communicating with the staff, I became even more concerned that the individual who...

Chili's / Lack of items+poor services

To cut it short, we went to dine at Chillis on October 31st. I had recalled that an item was unavailable during my last visit, which was quite annoying. I asked for the item again, and the waiter replied with a No again. I ordered another thing, and the answer was still No. Then the waiter jolted and began talking on his own:"Look, we don’t have this and this and this (steaks, burgers, fried chicken, leaving salads and rice), OK!??!?!", as if he was already annoyed by other people asking him the same questions. It was late and we needed to eat, so we had to improvise, although I would...

Chili's / Kick in the wallet

Vi

Funny, how when a vendor offers a break with one hand, they usually offer a slap with the other. Such is the obvious case with the restaurant chain Chili's. During a short layover at Houston International Airport, I had just enough time to dash in and order a quick meal and drink at Chili's (specifically in the B concourse). I noticed that the local time was 5:45 PM as I opened my menu. Clearly, Chili's was very intent on promoting their variety of margarita concotions, yet while the food items deeper in the menu were clearly indicated, no prices appeared anywhere for any of these...

Chili's - Connecticut, Southington / poor management

We "called ahead" at 6:30 and stated that we would like 2 booths. We arrived at 7. There were already about 20 people waiting for booths, probably several who had also called ahead. Within one half hour, all of the other people waiting were seated. We were the only ones left that had not been seated. As new people began walking in the door, they were seated immediately ! Finally, at 7:45, we complained to the manager that we had asked for 2 booths, called ahead, and now we were witnessing "walk-ins" getting seated immediately. The manager stated that he thought we wanted 2 booths together...

Chili's - North Carolina, Statesville / Menu Items

We have ALWAYS considered Chili's our #1 restaurant since our very first experience in Bristol Va. several years ago.We were very excited to find a Chili's was oponed in Statesville NC. We travel all around in a group and everywhere we see a chili's we stop. Our group of us recently visited your restaurant in Statesville to find out that our favorite #1 waitress, Star Dickson was no longer workibg there.The waitress that did wait on us was very nice and courtious. The problem we had was that the items that were listed on the menu were not available for some unexplained reason which...