Consumer Complaints & Reviews in Northlake, Illinois, United States

Empire Today / fraud, destruction of property, poor customer service

Jun 17, 2019

In 2018, we hired Empire Today to install a carpet in a large, 2-room basement area of the empty home we'd just purchased. The installers charged us $600 for new padding, but never installed the padding. They put new carpet over the old padding and kept our money. We discovered this the...

Value City Furniture / service

Nov 07, 2018

i purchased furniture from them on August 4, 2018. Upon delivery of the items some were broken which required to a delay in me receiving the items. The delivery company advised that the item that was broken wasn't even checked before it left the warehouse. The delay extended until me not...

Empire Today / lap plank flooring

Apr 19, 2018

March 25 and 27 and 31 2017 Empire installers came out and installed flooring for master bedroom hallway and foyer. Just recently we noticed a place in the hall way was raised above the rest of the flooring. 5he boatd appears to be broken ir fractured across the board. Tbis us not in the...

Empire Today / empire flooring installation failure

Jan 26, 2018

since 11/30/2017 I have been trying to get my living room and dining room floors corrected bad product and poor service by the first installer. they sent out another team on December 4 2017 who stated the floor need to be ripped out and repaired again, I was approved for this on December...

Luna Flooring / unethical behavior

Oct 30, 2017

I am writing in regards to my purchase of LVT in light gray with smoke grout and an install date of Sat., 10/28/17. My salesman, Rick Hoffman, first come to our home on Thursday, Oct. 12, 2017. My husband and I decided on the type of flooring we wanted and asked for two different tiles to...

Prada / sunglasses

Jul 06, 2017

I bought some sunglasses for my husband over 2 years ago. I have gone to multiple stores to ask about warranty and have had no luck getting the issue resolved . I was told to contact Prada directly, as the problem about the lenses is a manufacturer problem. The lenses started peeling. They...

Us Bank, Minneapolis, MN / branch manager, josh mick

Sep 04, 2016

There have already been complaints filed by me against Branch Manager of the Northlake, IL US Bank, Josh Mick. I was advised by corporate to stay away from him, and not use that branch any more. On September 2nd, when we got our DD of SS & my disability, we were having issues that caused...

Panda Express / wait times

Apr 10, 2015

Date 4/9/15 Time 1:30pm Store Number: 1365 Order Number: 250864 Good Afternoon, On my last survey I voiced my concern about the wait time at Store #1355 in Northlake, IL. After the survey I stated that I would still return to the location even after past issues. I visited the restaurant...

Empire Today, LLC / squeeky floors

Sep 27, 2012

We spent $5000 on new carpet for our house. The carpet was laid on July 10, 2012. The sub floor in the master bedroom is squeaking badly and they say we should have told them before they laid carpeting. I had no idea it would squeak worse after new carpeting was installed.

Empire Today / Carpeting / bait & switch/customer service

Jun 23, 2011

On 12/31/2010, a salesman from Empire Today came to our residence to bring samples of carpet and vinyl floor coverings. The salesman showed up, gave us his pitch for carpeting, and we signed a contract to have new carpet installed with a "Great 15 Year Warranty". Our salesman told us that...

Empire Today, LLC / Carpet / bad billing, defective carpet, errors at office that caused a collection on credit report.


On May 29th 2008 I place two orders with Empire Carpet with sales rep Mr. Phillip Dorminey. Order # 1 (U050173) for $5, 189.25 and Order #2 (U050174) for $1810.75, which was a special order item. Both orders was charged to my American express that was paid in full. Empire's policy for...

Empire Today LLC / terrible experience

Our order of laminate flooring and stairs was installed on 9/26/08. Immediately we saw a problem that the stair nose was about 1/2' higher than the stair itself - quite dangerous for a busy stairway. After approximately 6 more appointments where we took the day off work only to have...

Walmart / Pictureme Photos / bad photos


my last visit b/4 7-4-08 was at walmart the photographers are fine they are polite. I never gotten bad pictures b/4 i just picked up my children pictures and viewed them briefly in the store while shopping. I got home and viewed them all and saw too dark and dull and faded double vision...

Empire Today / breech of contract


Empire today installation 9/21/06 diane graham home elgin, illinois Agreement was signed by salesman jake ryan and diane graham on 9/20/06 for a hardwood floor to be installed at 1029 polly ct. Elgin, illinois on 9/20/06. The family room, hallway and master bedroom was to have carpet...