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1.8 91 Reviews 91 Complaints
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Busuu complaints 91

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N
10:08 am EDT
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Busuu Busuu

This is an awful company that steals people’s money. I signed up last year and didn’t use the service I tried many times to cancel and it was very confusing to do so. A few days ago an automatic payment came out with money I need on my vacation. Busuu was very inconsiderate and unhelpful when I tried to explain what happened all these reviews are similar and it’s sad they have such shady business practices. This is terrible business and sad. They claim it’s been canceled and I have access but I am not confident in this at all. They also claim they sent me a reminder on 5/5/2023 about renewal and I went through all my emails and I never received one at all. Please don’t use their service it’s so awful.

Desired outcome: A refund

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V
11:12 am EST

Busuu Abbonamento premium

Abbonamento premium rinnovato automaticamente senza alcun avviso da parte del venditore il giorno 10.11.2022 per un importo di 79.99 euro.

Prima richiesta di supporto inviata tramite il modulo di contatto sul sito.

Nessuna risposta per settimane.

Contattato supporto tramite email, chiedendo il rimborso della cifra prelevata, considerando anche il fatto che, nonostante il pagamento, il mio abbonamento premium era inaccessibile (risultava infatti un piano gratuito effettuando il login).

Mi e' stato risposto che avevano risolto il problema. Come? Abilitando l'abbonamento Premium. E che il rimborso della spesa non era possibile (usando tra l'altro frasi preconfezionate, copiate e incollate, passando da "tu" al "lei" senza rileggere)

Infine, ho chiesto la ricevuta, che, al contrario di tutti I servizi online che ho usato, non e' disponibile sul sito o nella app.

Mi e' stata inviata una conferma di transazione, che non e' una ricevuta e non e' valida a scopi di rimborso a scopo di formazione.

Successive richieste di ricevere normalissime ricevute vengono rimbalzate, anche scortesemente, sempre con la frase "Non includiamo le informazioni sull'IVA nelle ricevute per le persone fisiche."

Grazie per il servizio impeccabile, Busuu

Desired outcome: Rimborso completo dei 79.99 euro pagati

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R
4:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Busuu Predatory Auto Renewal & Cancellation Process!!

Busuu was a decent app and I was lured in by their "free" claims. I was happy to try their 50% for one year deal. However, I tried to cancel on their app before my second renewal, but you must go through several windows to cancel. Sadly, I didn't know it didn't go through. I was surprised when I got the email saying I was charged. I notified customer service within hours and they refused to issue a refund. I had not used this app in months and times are tough, but customer service was happy to say that this practice of taking my money without my consent is approved by some customer board. Would choose any other language app that actually cares!

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Resolved

Busuu reached out to me and the follow-up customer service was much improved and caring. They listened to my complaints and helped me resolve the issue. There are customer service agents in Busuu who want to help and will listen. Happy with the resolution!

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Is Busuu legit?

Our verdict: Complaints Board's thorough examination reveals Busuu as a legitimate entity with notable strengths. Despite a 19% resolution rate on customer complaints, which invites a closer look, Busuu stands out for its commitment to quality and security. Clients considering Busuu should delve into its customer service record to gauge compatibility with their expectations.

Busuu earns 91% level of Trustworthiness

Perfect Trust Endorsement: Busuu achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Busuu. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Busuu has claimed the domain name for busuu.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Busuu.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Busuu.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Busuu as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Busuu have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Busuu and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Busuu has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 19% of 91 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Busuu protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
G
3:22 pm EST

Busuu Online subscription

We subscribed online for a one month access to Busuu a year ago, but never really used it. It cost us 5$ at the time and we then forgot about the membership. Now, they renewed the membership for a year without our consent, charged 97$ on our credit card without our approval and refuse to reimburse. Their practice is fraudulent and dishonest. I have made a research on the net and it took me less than a minute to realize their are 100 of other users in the same situation. It is very intentional on their part. We will be sending them a legal notice and will also file complaints with the Competition Bureau and L'Office de la protection des consomateurs.

Desired outcome: We want to be reimbursed as we never consented. I also think they should be fined for this practice. I believe the Competition Bureau has that power.

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T
5:09 am EDT

Busuu Predatory Auto-renewal Policies

I tried using busuu with a school discount code last year, which was not helpful, so I dropped it after some time. I checked the subscriptions in my apple account -there was nothing and deleted their app. After six months, a surprising 80€ deduction from my account. I tried to contact customer service a couple of times and no reply. Saw many online reviews about how they rip off people by only making their subscription from their website. Do not even try. It will cost you more than special lessons at the end.

Desired outcome: Full refund

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6:57 am EDT

Busuu Customer service/Premium Subscription

Hi!

I have purchased their premium subscription in June, for three months. Out of the blue, yesterday (08.08.2022) the subscription disappeared for no reason and I was unable to complete the lessons, I previously had access to. When I tried to renew it - I received the information that I already have premium (so do I have it or not?). When I tried to contact them for explanations - there was no response. Today (09.08.2022) I have decided to remove the account, as they state on their website, this will cancel the subscription for good. Let's see if it works at all or will they charge my card despite the account being removed. Be careful when trying to interact with them as they seem to have rather unclear approach to their customers.

Desired outcome: Written confirmation, that the subscription was cancelled and that they won't charge me a single penny for this subscription.

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Update by Patryk
Aug 13, 2022 2:13 am EDT

Solved by the company - please consider the case closed

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12:44 pm EDT

Busuu Cancelled Service But Still Charged

Like a long list of others, Busuu auto-charged me for a two year subscription for their premium service despite having cancelled prior. I received an email saying Busuu was going to renew on June 21st, 2022 and within 24 hours I cancelled the premium subscription and was reduced to free before moving on with my life. A month later, I get a $137.99 charge on my account for another 2 years of service.

I immediately contacted Busuu’s customer service and was told I never made the cancellation attempt and that I likely forgot. I sent them proof I had logged in as soon as I got that email reminder, and they just continued to send me canned responses instead of addressing my points. If you look, they have a long history of not processing cancellations for their premium service and then telling you “too bad” when they charge you regardless.

Stay away. It isn’t worth the hassle, and there are many language learning apps out there that aren’t nearly as anti-consumer as Busuu has proven to be.

Desired outcome: Refund of charges from July 17th, 2022.

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3:26 am EDT

Busuu Robbed by Busuu

I was not sufficiently informed or reminded that my premium subscription would be automatically renewed and charged. I had no idea until I find I am robbed of £74.49 missing from my bank account.

One year from signing up is obviously too long to remember, not that I even remember mention of an automatic renewal. Trading standards states "the contract requires that they [the customer] are sent a reminder a reasonable time before it [the subscription] is due to be renewed." I was sent an email by google play (not Busuu) less than 12 hours before the automatic renewal. Busuu therefore uses unfair terms.

Furthermore, I have not used the app in months and don't intend to use it since the renewal. After contacting Busuu they politely told me they were keeping my money and there was nothing I could do.

This has ruined my day, robbed hard earned money from me and leaves me feeling sick. That money is worth way more to me than it is to them, and I have no intention of using the service.

Disgusting.

Desired outcome: Full refund of £74.49 taken on the 6th July.Invoice ID257851894867483579

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3:31 pm EDT

Busuu Don't Join Premium Service

Shame on Busuu for their unscrupulous business practices. I joined their premium service. However, after a few months, I stopped using it. I cancelled my auto renewal. However, a year later, in disregard of my cancellation, and without any prior notice, they charged me in full for a new one year subscription. In addition to ignoring my cancellation, they also obviously new the account was completely inactive but charged it any way. I gave them the benefit of the doubt initially, and sent them an email asking for a refund, but they stiff-armed me.

What a scummy business practice.

Desired outcome: Please refund and apologize.

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12:55 pm EDT

Busuu premium subscription

I never signed up for a premium subscription. I was charged for a premium subscription. I e-mailed their service to request a refund. I received a response saying my request was closed and they couldn't refund me because they claimed I had signed up and been notified about the fee. I did not sign up and I did not receive any e-mails from them until the notice that I had already been charged.

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4:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Busuu Busuu Premium Subscription

Busuu is a total disaster.

I got last year a one year Premium Subscription with a 40€ price.

This month after one year I have tried to calcel automatic renewal.

Their web interface contain multiple stages of cancellation buttons, where last one is hidden in the colors where one could not notice it, and you do not know whether you have to press it on or not. I assumed that my cancellation process is complete. But it is NOT.

Busuu charge me 80€ for another one year Premium Subscription where I do not need it, and I do not want it.

Busuu is just a fraud company which is getting your money by selling services, that you do not need it any more.

I have a fatal recommendation for you, if you accidentally subscribe to it, just cancel your automatic renewal by following all steps. Be careful in the last step. Where there is a hidden last button that you have to press on. And be sure that you get the cancellation confirmation.

And most importatly, cancel your payment medium as well.

My payment was through PayPal and you have to also cancel PayPal automatic renewal order in the PayPal system.

In best case, do not use PayPal, just use secure online Credit Card banking where limits and purchases are 100% in your control.

Otherwise, PayPal will not accept any excuse and be a business partner to Busuu to charge you 80€ like a robbery in the streets.

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1:22 am EDT
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Busuu Unauthorized credit card charges

I got a charge On march 25, 2022 for $79.99 for a service I don’t even have an account for. I would like something done about this as it has put my bank account negative. Please contact me at

[protected]@gmail.com

Desired outcome: I want my money back now!!!!!!!!!!!!! Apparently my complaint was too short…

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12:25 pm EST

Busuu Spanish Learning Service

There is zero way to unsubscribe from premium services. They do not tell you about your automatic renewal except through your promotions folder and when you click the link to unsubscribe it tells you the feature isn't yet available. This is a complete scam.

Desired outcome: I would like an apology and a refund.

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A
10:25 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Busuu has left an official reply on this complaint.

Busuu I'm unable to access to my account

Hello, I am writing because I have not been able to access my account for 4 days, both the website and the app tell me that my user is not registered, which makes no sense because my account is associated with a 12-month Premium Plus membership. I have tried to request the reset of my password but I never receive the email or the sms. Practically the days of my subscription go by and there are no responses from technical support.

Desired outcome: access to my account again or refund (a week ago I started the subscription)

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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J
9:34 am EST

Busuu No me permite entrar y me manda para aprender otro idioma

Estoy aprendiendo negocios en frances y esta es la 5a. Vez que me bloquea mi aprendisaje voy en la leccion 5 pues tuve que volver a empezar agnes es la persona que me esta ayudando mi correo es [protected]@hotmail.Com ayudenme pues estoy perdiendo mis clases.Yo espero que esto no vuelva a suceder pues me ha retrasado ya de la 1a. Vez que llevaba en la pagina 27 del bussines in french .Please help me

Desired outcome: QUE PUEDA ENTRAR SIN PROBLEMAS

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Update by Jorge Davalos Johnson
Dec 11, 2021 9:35 am EST

Solo ayudenme a seguir estudiando ya llevo 2 años con sus servicios

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R
8:42 am EST

Busuu Auto renew service

I signed up for a yearly subscription with Busuu two years ago. I was using the service for a few months, but then I forgot that I had it. A few days ago, my subscription auto renewed for another year. I emailed Busuu immediately telling them the situation saying that I would like to both cancel and receive a refund for the unused year that I had just, that day, paid for. A rep from Busuu messaged me back saying that I could cancel my subscription but that I would be unable to receive a refund for it. I find this really unreasonable since I emailed them the same day that my subscription was auto renewed and therefore had 365 days left on it. Why should I pay for something that I am not going to use? Since this is a digital product, Busuu doesn't occur any kind of loss besides issuing me a refund for this unused product.

Desired outcome: I would like a refund for the subscription that just auto renewed.

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12:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Busuu Automatically billed me £80 for a years premium subscription which i was never notified about.

I signed up for a free trial for 7 days. I received not notification of any charges or sign up to Busuu. Since then i have seen i have been charged £79.99.

Its impossible to work out how to obtain a refund from the website. It offers no guidance. Very poor customer service on their part and very immoral!

I have been through all my emails from Busuu (i have been spammed by many) and see no notification of a subscription sign up.

Neither did i receive notification via the app or phone.

This money was automatically taken from my account on the 1st October and is referenced as APPLE.COM/BILL. No reference to Busuu was made.

Desired outcome: Full refund

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K
11:10 am EST

Busuu Subscription renewal

Had a 1 year 'Premium Plus' subscription with Busuu which was auto renewed on 28th November 2021. I had planned to cancel the subscription as I wasn't using it for a few months prior to the renewal. However, I was still charged £80 for an extra year, without being notified about the renewal. I appreciate that within Busuu's T&Cs that it is mentioned that no refunds are given after a renewal or a 'cooling off' period, but I feel it is an unfair and immoral practice to not notify a subscriber that their subscription is renewing after 1 whole year. I have emailed the company but I am just referred back to the Terms & Conditions. If there were a clause that stated the company didn't have to notify of a renewal, I would have accepted that, however I do not accept that I was not notified about the charge and given opportunity to cancel.

Desired outcome: Refund of the £80

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7:46 am EST

Busuu Language program

I had a premium trial for this site during a holiday promotion. Because it's Spain-Spanish focused I opted not to continue, but I had no "cancel subscription" button on my end of the account services as they describe in their FAQ. All it said was "premium subscription" without ANY link or information. I contacted 4 separate times by email to cancel and they claimed they could not find my account. I then ultimately DELETED my whole account. The account then magically was recreated after two months and started charging again. This company makes it impossible to cancel services without cancelling your credit card.

Desired outcome: Reimbursement for charges

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12:19 am EDT

Busuu Language learning app

This company charged me for a yearly subscription without my knowledge. When told that I was unaware of this charge, they told me that they will not refund my money. This is an extremely shady company that you should be careful to not entrust your money to!

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Overview of Busuu complaint handling

Busuu reviews first appeared on Complaints Board on Mar 9, 2011. The latest review Busuu was posted on Jun 9, 2023. The latest complaint Predatory Auto Renewal & Cancellation Process!! was resolved on Dec 13, 2022. Busuu has an average consumer rating of 2 stars from 91 reviews. Busuu has resolved 18 complaints.
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  1. Busuu contacts

  2. Busuu phone numbers
    +44 203 301 9955
    +44 203 301 9955
    Click up if you have successfully reached Busuu by calling +44 203 301 9955 phone number 10 10 users reported that they have successfully reached Busuu by calling +44 203 301 9955 phone number Click up if you have UNsuccessfully reached Busuu by calling +44 203 301 9955 phone number 5 5 users reported that they have UNsuccessfully reached Busuu by calling +44 203 301 9955 phone number
  3. Busuu emails
  4. Busuu address
    3rd Floor, 10 East Road, Hackney, London, N16AJ, United Kingdom
  5. Busuu social media
Busuu Category
Busuu is related to the Language Learning category.

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