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Busuu Complaints & Reviews

[Resolved] Busuu — language learning

I am regularly bombarded with emails from Busuu but they have no interest in reminders about the subscription renewing...

Education  · Nov 04, 2019

[Resolved] Busuu — busuu.com web site

Hello, I just had an unfortunate discussion with Busuu customer support regarding cancellation of my premium...

Education  · Oct 30, 2019

[Resolved] Busuu — charge again after cancelled subscription last year

Date: September 22, 2019 Desire solution: Refund Description: I was required by my university teacher to purchase busuu...

Education  · Sep 26, 2019

[Resolved] Busuu — auto-renewal scam

Last year I bought a year of premium at 50% off. Nowhere did it tell me this was a subscription which would be renewed...

Education  · Sep 13, 2019

Busuu — automatic renewal

I wanted to talk about my experience with Busuu.com automatic renewal: As many of the complaints posted on this site and...

Education  · Sep 06, 2019

Busuu — take payment from my credit card without my permission!!!

BusuuI saw that busuu.com took money from my credit card without my info today 20:10 GMT +7 01/08/2019. my card is VIB bank...

1 comments Education  · Aug 01, 2019

Busuu — french review

I repeat my complaint about the quality of the French complete review, since you are not answering my earlier...

Education  · Jul 20, 2019

Busuu — unauthorized charges

I canceled my service months before a renewal but they charged my card anyway. They lack sufficient contact information...

Education  · Jul 18, 2019

Busuu — french course review

I really like your course. Presently I am doing review work (French) on a daily basis and I find it very frustrating...

Education  · Jul 09, 2019

Busuu — language course

I signed up for a three months subscription. Realised within less than an hour of using the course that it would not be...

Education  · Apr 26, 2019

Busuu Ltd. — unauthorized automatic withdrawal on my credit card

one day, I received advertising for a very interresting offer to learn English via aplication on my smartphone; I accepted thi...

Unauthorized Charges  · Jan 04, 2019

Busuu — learning italian

Good day, I've opted (28/10/2018) for the 7day trail to learn Italian with the understanding that the app will prompt me...

Satellite & Cable TV  · Nov 05, 2018

Busuu Ltd. — payment

Dear sir i have already tell your community.I have choose a plan 50% disscount.But i have receive a message in my bank...

Products & Services  · Jun 24, 2018

Busuu Ltd. — busuu.com takes payment from my credit card without my permission!!

I have bought 3 months premium membership at 26.02.2018. During payment, I entered my credit card information. My...

Education  · Jun 04, 2018

Busuu Ltd. — unauthorized credit card charging

Hi, I enrolled to the busuu subscription for 3 months for 20.99. and I got an email saying, Dear...

Credit Cards  · Apr 23, 2018

Busuu Ltd. — auto renewal without warning

I used busuu for a short time, didn't find it worth the money and canceled - or, so I thought. A year later, I get a...

Unauthorized Charges  · Apr 21, 2018

Busuu — product renewal/subscription renewal

I see that this has happened to other people. I purchased a premium package and then was 'automatically renewed'. I...

1 comments Education  · Apr 01, 2018

Busuu — premium fraud

Hello, I purchased the premium membership in October 2017. I had to redownload the app and when I did I no longer had my...

Other  · Dec 28, 2017

Busuu — busuu

BusuuI increasingly frustrated at how difficult it is to cancel my busuu account. I have tried to cancel my account on...

Unauthorized Charges  · Dec 13, 2017

Busuu Ltd. — taking money without authorization.

I had an6 month subscription for a Spanish class I was taking and yesterday I get an email that says I've successfully...

Scam & Fake Checks  · Jul 23, 2017

Busuu — Membership

Hi Busuu, I have joined busuu membership and pay through mobile phone, so it cuqt my mobile balance. I have pay 33...

Banks  · Mar 30, 2017

[Resolved] Busuu — Busuu.com takes payment from my credit card without my permission

Last year I have bought 1 year premium membership. During payment, I entered my credit card information. My membership...

1 comments Education  · Dec 16, 2016

Busuu Online S.L. — No warning for auto renewal, no reimbursement for services I haven't used, no way of cancelling membership

I must say I am quite upset and disappointed that I was charged 3 times by Busuu.com (with total amount of £149.97) when...

Education  · May 10, 2016

Busuu Ltd. — Busuu.com takes payment from my credit card without my permission!!

Last year I have bought 1 year premium membership. During payment, I entered my credit card information. My membership...

2 comments London Education  · Feb 08, 2016

[Resolved] Busuu.com — Fraud

Busuu.comHello, I've been a premium Busuu user for a year. On january 25th (about 10 days ago), they wrote me an e-mail...

1 comments Unauthorized Charges  · Feb 03, 2016

Busuu Ltd. — Membership cancellation

Trying to cancel my membership. Just discovered they automatically renewed my membership. Instructions on how to cancel...

1 comments Schools  · Dec 08, 2015

Busuu.com — Billing

I signed up for a Busuu.com premium membership. I tried the site out for a couple days and not displeased with the site...

Education  · Apr 14, 2015

Busuu — Can't cancel Subscription

There are so many language learning sites better than this one. If you get a subscription here - beware it'...

3 comments Scam & Fake Checks  · Jan 18, 2015

Premium membership Busuu — NO services and NO help!!!

Hi, I have a premium membership in busuu but for months writing exercises are not available. I sent a bunch of e-mail...

Education  · Oct 17, 2013

Busuu — Failure to refund and non-transparent business methods

This is a repeat of a complaint earlier this week, to which there was no response. Who are these people? On 21 July 2013...

Online Scams  · Aug 16, 2013

Busuu — Failure to refund

On 21 July 2013 I cancelled my Busuu premium membership. According to the website, repayments will be made within 7...

Other  · Aug 12, 2013

Busuu — subscription

I had a premium subscription with Busuu.com which has been running for quite a while, I cancelled my subcription after...

8 comments Education  · Jul 23, 2013

Busuu.com — No warning before auto renewal

I am writing here because I couldn't find any means to communicate with Busuu.com from their website, other than a...

3 comments Internet Services  · May 22, 2013

Busuu.com — No reply

Hello, After i become a premium member on busuu.com i realized that the services are less than my expactations. at the same...

1 comments Education  · Mar 20, 2013

Busuu.com — Premium problem

Yesterday i bought premium 1 year premium account but 24 hour done still my account normal and no one answering my mail...

3 comments Internet Services  · Feb 15, 2013

Busuu.com — No help and not getting what I paid for

Hi, I initally really loved your site. However when I encountered a problem, and went to "Help" it was not listed...

Busuu.com — Shame on them for their awful business methods

Busuu.com claims to be a free language learning site. However, the free aspects of busuu.com are very limited. In order...