CB Education and Training Busuu No service after payment for : premium plus subscription

Busuu review: No service after payment for : premium plus subscription

Ajay_Mehta of CA

May 09, 2020 12:46 pm EDT

Verified customer

Resolved

Replied

Pathetic customer service from the company.
I made payment approx 5 days back for the service.
After that "busuu" themselves sent me the receipt and its showing on my credit card statement as well, but till date no service.
No one is responding properly, I have mailed multiple times with the 1) transacton id 2) reciept and all information they asked me as a proof. I also tried to connect on linkedin, instagram, twitter and even facebook. But no one is listening.
I am seeing so many people raising concerns about such unethical practices from busuu on all social media platform. And seems like these guys are doing it intentionally. They have all my information on emails. But no one is responding.
Please assist before I start legal remedies. Its not about 50 dollars but it is about mental harassment.

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Busuu response

May 14, 2020 12:52 pm EDT

Busuu customer support contacts

Phone numbers

+44 203 301 9955

Address

3rd Floor, 10 East Road, Hackney, London, N16AJ, GB

Website

www.busuu.com

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Hi,
Thanks for your review and apologies for the delay in getting back to you.
It seems that you initially had an error message which didn't synchronise your account with our payment platform, we do apologise about the inconvenience but ultimately we did inform you that this was now fixed.
Could we please suggest to remove your picture here as you are sharing some details which is not something we would advise.
Feel free to get back in touch if you do need further assistance.
Team Busuu.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.