Busuu review: Unauthorized credit card charges 2

I paid for an initial 12 month subscription a year ago for which I paid around £40. Since then I have completed the Spanish course and I have not used the app for the last 3 or 4 months.

Recently I wanted to check to see if I was going to be charged again so I looked on the app under 'manage my subscription' and there was a blank page with no information. I then checked my iTunes Store and Google Play Store accounts to see if there were any active subscriptions and there were none.

Three days ago Busuu took £80 out of my account with no warning, double the amount that I paid initially. I emailed them with a screenshot of the 'manage my subscription' page on the app which just shows a blank screen. How was I supposed to cancel my subscription?

I explained to them that I have absolutely no use for the app now since I have already completed all of the lessons in the course and that it was their fault that I was unable to cancel my subscription since there was no information on the 'manage my subscription' page.

The customer service team sent the most standard, uncaring response, which basically amounted to "we have your money now, too bad". I have since sent two more emails and I have not received any further response from Busuu.

I used to work for Match.com and their policy was to refund unwanted automatic subscription renewals as long as the customer had not used the app since the subscription had renewed. I'm seriously shocked to discover that Busuu treats it's customers worse than Match.com, a company renowned for its scammy behaviour (!)... and in the middle of a global crisis as well. Shame on you Busuu.

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