Customer service at this store is extremely bad. If you want a display item be prepared to stand around for an hour or two while they look for it only to conclude that they did not have it in the first place. Placing items on order will require(in my experience) at least 6 weeks. There seems to be a management problem with this store in the field of basic organization. Learn to use an inventory system that tells you what is available. Arange the storage area so that employees can quickly locate desired items and please take out display items that you no longer carry.
The complaint has been investigated and resolved to the customer’s satisfaction.