The complaint has been investigated and
resolved to the customer's satisfactionResolved Burlington Coat Factory — discrimination
resolved to the customer's satisfaction
I attempted to return a suit that was purchase for my fiancee from out of state all the tags were in place and the suit had never been worn. I enter the Pinole California store which recently opened in August 2010, to exchange the suit for a larger size, and was denied based on the price acording to the store manager the store employee Angelica whom was RUDE and condecending gave me all sorts of excuses why the suit could not be exchanged, obviously she was not thoroughly trained on burlingtons return policy, and i felt strongly discriminated againsts from her belittling attitude. She claimed she was the customer service mananger, however she conducted herself very nonprofesionally, and needs to be thoroughly trained to treat all customers the same, and not be so opinionated. when i asked for her supervisor, I then spoke with Brian who asked numorous 'irrelevant' questions regarding this one item when i was unable to provide this information because it was a gift he adamently DENIED my excahnge, which i became very disturb after waiting 30 minutes in line then another 15 minutes waiting on the manager to come to only send me through a number of problems Im very dissatisfied with the service pertaining to the new BURLINAGTON COAT FACTORY in pinole california.The return policy simply states you are allowed store credit if dissatisfied with the item its unfortunate, some store employees do not follow all guidlines. please correct this matter
Andrea. A very dissatisfied customer.
Dear Mr. Tom Kingsbury President
Burlington coat Factory
1830 Rte. 130 North
Burlington New Jersey 08016
Im Truly annoyed with my experience at the burlington in Pinole California after my mom spoke with Brian the assistant manger on the phone he suggested I come back to the store to resolve the matter, I then returned several days later i have a very busy schedule I'm a Mother, working part time, and a full time student, so i was unable to return that day, when i returned several days later i then spoke with the store Manager ZARA who asked numurous questions, ie...which store was it purchased, what time, the date (etc) She then asked for my Drivers License and my school ID although i felt very uncomfortable, and ridiculed, I complied with her demands. without an explanation she proceeded to the back of the store i became even more irritated. I then requested she return my ID's and deal with the matter later she refused. I followed her, she asked what store was this item purchased at i wasnt really sure but i assumed the San francisco store, originally i was told it was brought out of state but however it was a gift so i was uncertain to were it was purchased she then called the San Francisco store and asked if this suit had been returned which was impossible because the item was still in my possesion she continued with her theatrics, compromising my integrity and finally ZARA denied my return with no substantial reason after reviewing my information then questioning me about how many returns I've done in the past which I dont recall ever doing any return's however I've made numorous purchases. I've never felt so degraded and humiliated in my life especially from a store I frequently patronize.
Please look into this matter futher
Thank you for your immediate attention to this very important issue.
Andrea F. A very displeased customer.