I attempted to return a suit that was purchase for my fiancee from out of state all the tags were in place and the suit had never been worn. I enter the Pinole California store which recently opened in August 2010, to exchange the suit for a larger size, and was denied based on the price acording to the store manager the store employee Angelica whom was RUDE and condecending gave me all sorts of excuses why the suit could not be exchanged, obviously she was not thoroughly trained on burlingtons return policy, and i felt strongly discriminated againsts from her belittling attitude. She claimed she was the customer service mananger, however she conducted herself very nonprofesionally, and needs to be thoroughly trained to treat all customers the same, and not be so opinionated. when i asked for her supervisor, I then spoke with Brian who asked numorous 'irrelevant' questions regarding this one item when i was unable to provide this information because it was a gift he adamently DENIED my excahnge, which i became very disturb after waiting 30 minutes in line then another 15 minutes waiting on the manager to come to only send me through a number of problems Im very dissatisfied with the service pertaining to the new BURLINAGTON COAT FACTORY in pinole california.The return policy simply states you are allowed store credit if dissatisfied with the item its unfortunate, some store employees do not follow all guidlines. please correct this matter
Andrea. A very dissatisfied customer.
Dear Mr. Tom Kingsbury President
Burlington coat Factory
1830 Rte. 130 North
Burlington New Jersey 08016
Im Truly annoyed with my experience at the burlington in Pinole California after my mom spoke with Brian the assistant manger on the phone he suggested I come back to the store to resolve the matter, I then returned several days later i have a very busy schedule I'm a Mother, working part time, and a full time student, so i was unable to return that day, when i returned several days later i then spoke with the store Manager ZARA who asked numurous questions, ie...which store was it purchased, what time, the date (etc) She then asked for my Drivers License and my school ID although i felt very uncomfortable, and ridiculed, I complied with her demands. without an explanation she proceeded to the back of the store i became even more irritated. I then requested she return my ID's and deal with the matter later she refused. I followed her, she asked what store was this item purchased at i wasnt really sure but i assumed the San francisco store, originally i was told it was brought out of state but however it was a gift so i was uncertain to were it was purchased she then called the San Francisco store and asked if this suit had been returned which was impossible because the item was still in my possesion she continued with her theatrics, compromising my integrity and finally ZARA denied my return with no substantial reason after reviewing my information then questioning me about how many returns I've done in the past which I dont recall ever doing any return's however I've made numorous purchases. I've never felt so degraded and humiliated in my life especially from a store I frequently patronize.
Please look into this matter futher
Thank you for your immediate attention to this very important issue.
Andrea F. A very displeased customer.
1st and foremost your insults are not needed if my spelling is incorrect you know what the hell i mean! But back to the responce at hand, regardless if the suit, came from out of state its, still burlingtons merchandize, with tags fully in tact. if i have no use for the suit i'm going to return it, their return policy states it, review it so you could know what the hell your talking about! Also you worked in retail you should know CUSTOMERS ARE ALWAYS RIGHT! the suit was not the right size i went to another burlington they exchanged it no problem as in compliance with store policy so know what your talking about before you start blogging!
daweenie your so minor i'm not going to even entertain you no longer sorry boo! continue to burn crosses "LOL"
stelth, your in the military thats hard to "grasp" when your so againsts people doing the right thing, and followong procedure retail stores over price their close as it is. we spend our hard earn money so customers service people should practice void of prejudice and so should you being in the Military, i bet you were one of the ones that recieve a dishonorable discharge because your logic is flawed "Sir"
Daeweeenie, you sound very angry i bet your wanna those whte devils! so you dont have a clue what oppression is so dont speak on it until you walk my shoes bi#cH!
stelth! im not gon' keep going back in fourth with you about this obviously you never owned a suit b'cuz you're taking this way too personal... find the business website and get you some and stay the f#@k out of mines, moran huh? haha thats funny you sound like you have something up yo a$$ get a life!
stelth, No is not an option when im a paying customer. They dont tell me no when im spending my money!"LMFAO" "hated people like me" you sound like you work at the BURLINGTON in pinole you don't owe me a MFT but you gon' respect me especially if im spending my money in your store i'm well known in this community and a grape vine as well if I pass the word around no one will be shopping at the new BURLINGTONCOATFACTORY in PINOLE Ca, obviosly apparently you didnt review all the facts, surrounding this situation the suit was a gift so obviously i was uncertain which burlington it was purchased at however all the tags were properly in place and the suit hadn't been worn. All i requested was that they honor their legal store policy i read, and are familiar with it. Although this is a new location thier policy is the same and i seen the exact same suit in this store this manager had a problem with me and it shouldnt had nothing to do with my attitude i wasnt there to win a popularity contest i expected her to do her job accordingly; if i spend my hard earn money there i should be treated fairly and equally i won't accept nothing less i will not be shopping at BURLINGTONCOATFACTORY in PINOLE ca, becuase in my opinion they DISCRIMINATE againat certain customers they need to learn this is a different location but all our funds are the same i seen the suit at the store so she could have exchange it she was being very difficult but i went 15 miles west and retrurn the suit no problem...That concluded my theory that this manager wasnt following policy but in fact her opinion which i feel is wrong dont judge me do your JOB!
Look here daweenie, i'm very aware of the meaning of discrimination. You are ignorant for even insinuating that fact when you werent even there, she denied my return because im black! yea i said it, and i meant it, i witness it like i said prior to me attempting to return my item a white person with the same situation was accomadated no problem because i asked him and he confirmed, so why was mines denied? but it really dont matter i went to another burlington near by (inner city) and they did my return no problem but even still my family or i wont be shopping at the BURLINGTONS IN PINOLE CA, i presented myself very civilly im a woman at all times i am very assertive but, however if i feel im being treating unfairly i can and will become verbally aggresive i shouldnt have to kiss nobody a%$, to be treated respectfully, i pay my taxes i work very hard and i did shop at BURLINGTON faithfully i liked the service i recieve at the san francisco store on 5th and Howard even though they only have two Black employees and one of them is security im treated with respect like a paying customer should so dont judge me until you walked in my shoes (dummy)
when the store have a specific return policy they suppose to honor it other wise its false advertising, are you familiar with the return policy? i am, i read it prior to presenting my creditentials so if she the store manager was going to deny my return she shouldnt have sent me through all that. rather it was out of state or not it still was burlingtons items properly tagged and i truly felt discriminated againts when prior to me attempting to do my return a caucasion gentelman was in front of me with the same circumstance and she Zara did his return NO PROBLEM so i felt DISCRIMINATED AGAINTS like i said! NO is uneceptable when im a faithful customer. Stealth Pilot! and Dawweeniie! No is not an option... When i'm purchasing from BURLINGTON i dont hear NO...
The complaint has been investigated and resolved to the customer’s satisfaction.