Burgess Seed & Plant Co
reviews and complaints

I placed an order for seeds on March 30, 2021. They said to allow several weeks for processing and then the seeds would be sent in time for planting in my area. It has been 6 weeks now. I am past ready to plant some seeds and have had to buy additional seeds elsewhere. I have tried calling but keep getting a busy signal. I have no idea if the seeds have been sent. Their website does not provide that information and I have received no notices outside of the original order confirmation.
Order # is 577629
Placed on 3/30/2021

Dawn Weaver
324 Toms Run Rd.
Brave, PA 15316

order # 574909 date ordered 3-29-21 Andrew S Karushis 1303 north college street Veedersburg Indiana 47987 ph.[protected] Please call or e-mail me an answer as to why I haven't received my order yet.

My name is Travis Jewell
4908 south upper ferry rd
Eden, Maryland. 21822

If I do not hear from them I will take them to small claims court.
Also will file to the BBB. You will hear from me very soon as I know
how to search deep for phone numbers and addresses related to your
business. I have already talked to another seed company who is receiving
calls that you should be receiving. Seems as if someone accidentally put in
their number for your facility. They have been receiving your calls for 2 years.
Also they said that your number has been busy for 2 years. Is that enough trash on you?

Ordered my Geranium mosquito shoo on 3/24/21 and never received them. I get bites all the time and I thought they would work great on my deck. I paid 42.38 with # confirm 56234. I have been waiting for a delivery for a while now I have ordered before with out any trouble. If you can please help me with this. You can contact me back at the my Gmail you sent this to. Or call me at [protected]

I ordered some Giant Tomato Tree on 2/5/2021. I received my order ( #485211 ) on 4/13 or 4/14, Problem is when I received the plants they were dead because they froze outside. We had freezing temps here in Colorado that week. I requested to get a notification when the order was delivered but that never happened. I've tried calling E-Burgess now for over a week, but their phones are always busy from opening till closing M-F & Saturdays. I've never had a problem with them before until now. I've emailed them 2x with no response. Help!

I have tried all phone #s I can find and always rings busy. I have sent email through contact us and had no reply. I do not even know if the order was received and being processed! No confirmation has been received.

It is 4/14 at 5:06 EST. If you can not get a response to me with 24 hours, please cancel this order! There are plenty of other companies that would appreciate a $173 order, I am sure.

Val Meadows
[protected]@msn.com
[protected]

received my order today 4721 pkg id#[protected] the items were correct however the item of 1 loganberry was shipped with no soil or anything to retain moisture on the roots it looks stone dead i took a picture before planting it hoping for a spark of life. i would like a replacement with dirt on the roots please. whoever packaged this should make it a policy to always put something to retain moisture in the package

I placed on order in January, my credit card was charged on January 28th today is April 6, th and I have not gotten theplants that I ordered. I would very much like for them to send my order. I have tomatoes on my tomato plants which I did not order them from Burgess. I was assured my plants would be here in time for planting. My next step will be to my bank to reverse the charge

I ordered 80 dollars worth of plants, On February 11, they charged my card and they have never sent me any plants. I have tried calling, the number only gives a busy signal, and they never respond to emails sent via their website customer number. I have complained to the Illinois customer complaint line, but my next step will be to contest the charges on my card.

In early January 2021 I placed a telephone order with Burgess seed company. My credit card was charged January 28, 2021. Several weeks later I called the seed company to inquire of the status of my order. I was told it was on its way. Several weeks after that I telephoned the company again and was told the order would be shipped FedEx immediately.. Two weeks ago I telephoned again and asked for a refund of my $117.81. At that time a person named Katie informed me the order "was being processed". I was discouraged to seek a refund. Today, March 26, I still have no order. I am trying to get through to the company via telephone but I keep getting a busy signal. I will not make this mistake again. I will never order from Burgess again and I will tell all my gardening friends not to get burned like I have been. This is a poor way of conducting business.

Called 7 times phone busy/ tryed website no way to make an order. Do you want my bussiness or not. If so get who evers on the only phone line OFF or fix your unuseable website. If not done by tommorrow I will take my money and bussiness elsewhere.
I really do not believe you want my money. Now I have to complain with 350 words. WTF. THIS IS TOTALLY REDICULAS.

Is there anyway to track an order from Burgess?
Phone number listed is busy and no reply to email.
Order has been paid but I am not happy that I can get no information on my order.
I would like to know if I can expect anything soon or refund my money.
It is growing time in North Carolina.
I have other plants ready to go in the ground and I am waiting on a reply. Find alternative source? Cancel?
Quit sending me catalogs if I am going to pay for an order and not get anything.

I sent this company an order by mail on, I believe, February 9, 2021. Without shipping, state tax, and handling, the order of plants, seeds, and growth agent for tomatoes came to roughly $110.00 (I've kept the catalog to be on the safe side, but I don't have the exact order in front of me - I could piece it together, if need be). Included in the order was the credit card information. This evening my husband and I will check our records online to see if the charge has gone through. It should have, if they've been putting my order together. Burgess states in its website that products should be received within two weeks from the end of February upon placing an order for seeds, later for actual plants and roots according to growing conditions in various regions; they also explain availability of products as a factor and weather conditions related to shipping. I spoke with an operator when I called (309) 662-7761 a week ago to check on the status of my order. She had me in her system as having placed the order, paid for it, the order being put together (at least the seeds), and my seed order being shipped out that same week. The plants would come later. All week long I checked for a package of seeds from Burgess, several times a day. I have yet to receive my order. Just this morning (March 8), I tried for fifteen minutes to reach the company by phone (contacting them via email for this issue has proven next to impossible), but all I get is a busy signal. Is something fishy going on? I placed my order as early as possible so that I could start germinating some of my seeds indoors (like tomatoes). Time is running out. Please look into this for me. Thank you.

Sincerely,
Annette Ahlander

P. S.: I also include from the 2021 garden catalog the physical and email addresses of Burgess Seed & Plant Company: 1804 East Hamilton Road; Bloomington, Illinois 61704; www.eBurgess.com and [protected]@eburgess.com. AA

items ordered 4 N74948 Thuja green giant on page 4 at 2 for 11.39 what is the status of the order haven't heard

I am cancelling the order that I placed several days ago for

200--- Ms8437
1 pk.S7332

My name is Richard Kuhn
7 Chestnut Knoll
Sandy Hook, Ct 06482

I just received my order and IT IS NOT what I order, I ordered N5531 elderberries @9.99 1pair, N6825 Perennial Giant Hibiscus @5 for 4.99, N6221 Chinese Wisteria @3 for 7.49, N6869 @3 for 5.99 Hardy English Lavender and got N6451 Lavender herb. I also received 6 pk of sweet basil, only order 2, and
you want to tell me for 17 packages of seeds is over $57.00, If this is what you get for all this, guess who WILL NOT order from you again.

Customer # [protected]

Last years order was fine except #5397 "Climbing angel face rose" did not take. Root system did not develop. Rose Stem was put in water for about 3 hours before planting so I ordered another one this year. Would appreciate a refund or to be applied to this present order.

Joe Szugye

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I placed an order for seeds for this spring planting (2020) on may 1, 2020. I spent $150.59 on this order. I received an email stating that the order would take 2-3 weeks to be processed and delivered. It is now july 17, 2020, and still no seed delivery from burgess seed company. I have sent 5 emails, and attempted to call the company 5 times! They reply with a standard email response that it totally generic in content. They do not answer the phone, it always rings busy. I am now sending an email every 3 days asking for a full refund of my money; still no response! I live in the northwest section of the usa; it is long past the ideal time to plant for my area of the country.
I will never order from burgess seed company again!
All I want from burgess seed company is for them to return my entire $150.59 to my bank account immediately! My online order # 1307571 from mrs. Sarah elizabeth binkley

I ordered in early May, check#3548 for $30.97. W have never received any merchandise. I should have read reviews.
I can't get through on phone number. No response from email. I want a refund.

I placed an order in april and then got them to cancel order no.1306378. They cancelled order but took my money {101.70] any way. I have emailed them numerous times about this but get no response. Their phone must be off hook. They never answer and all you get is a busy signal. Any help will be welcome. Burgess seed does not give the consumer any way to resolve a problem.