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Burgess Seed & Plant Co Customer Service


Burgess Seed & Plant Co

1804 E. Hamilton Rd.
United States - 61704-9609

Customer Support Phone Numbers

Mon8:00 AM - 6:00 PM
Tue8:00 AM - 6:00 PM
Wed8:00 AM - 6:00 PM
Thu8:00 AM - 6:00 PM
Fri8:00 AM - 6:00 PM
Sat8:00 AM - 5:00 PM

Burgess Seed & Plant Co Complaints & Reviews

Burgess Seed & Plant Co / 4 #6976 sweetie tomato plants, #7705 black tomato plants, 4 # 7775 brandywine tomato plants

Aw4444 on May 25, 2018

First off I sent an email to their customer service and complained that all of the tomato pants were dead all shriveled up but one Sweetie plant. They told me that they were dormant and I should transplant them and water them. There is nothing left of the plants too show you. They were...

Burgess Seed & Plant Co / do not order from this company at all

Joel T on May 17, 2018

I ordered some plants before mid April 2018 thinking I would receive them in 2-3 weeks based on what the website said. My credit card was charged by Burgess the day I ordered. Three weeks went by and I still didn't receive my order. So, I sent them an email. No one responded. I called them...

Burgess Seed & Plant Co / plants

Bob8979 on May 11, 2018

Do not under any circumstances order from this company. I had some plants that arrived dead in 2017, I followed their return policy and they sent my claim back and said they wanted to see if the plants would come out of it. I waited and this year the plants were obviously dead. I called...

Burgess Seed & Plant Co / missing item


I placed order #1112114 on March 27, 2018. So far I have received everything in my order except for SKU #5543, Sugar Sweet Cherry Tomatoes. I have emailed with no response and cannot get through when I call. I would like to see this shipped out to me ASAP! I would appreciate a response and my...

Burgess Seed & Plant Co / plants receive spring of 2017

lonzo isaac on Aug 18, 2017

This spring I ordered different plants from your company after receiving the plants some of them were dead and the others all died after planting. After planting them they were watered every day for a week and they all died like the ones that were dead upon arrival. I have been a customer...

Burgess / Terrible!!

Vigo73611 on Jun 22, 2016

Ordered some plants from and received less than a half of my order! I contacted customer service and they promised I'll receive the missing stuff as soon as possible. My original order was placed five months ago and I still haven't received everything I paid for!...

Burgess / I want my money back!

Linda on May 20, 2016

I have ordered a plant from Burgess company over two months ago and did no receive it yet! I called and spoke to one of their reps and was told that my order was in process. Later called again and asked them to cancel my order and they said that was not possible since my order was in the...

Burgess Seed & Plant Co / I received dead roots instead of plants!

Julie on Apr 21, 2016

I have ordered some flower plants from Burgess and received only dead looking roots! What a junk and a waste of money! Contacted the company and they promised to send me another ones. The second ones looked exactly the same and were also dead. Contacted them again and they said that there... / Awful services and problems with the delivery

Maylin on Aug 9, 2015

Couple of months ago I have placed the order on the website They processed my order within couple of weeks. And finally I received the confirmation email from the seller. They told me that the order would be ready within 2 days and they would ship it. 2 weeks have passed... / Their flowers were dead and customer services was joke

d2s_ on Aug 9, 2015

The company is real nightmare. I have ordered plants and flowers from them, but the delivery man provided already dead and completely awful flowers, which I couldn’t use already. I was shocked and called to their customer services. But it was joke, because they...

EBurgess / Deceptive practices

P. D on Aug 10, 2014

I bought a dwarf fruit cocktail tree. Waited 4 years to get my first fruits. Tree is more than 10' tall and only one peach and plum variety and not 6 delicious varieties as they write in their catalog and web site which says"Pick nectarines, peaches, plums and apricots all from the...

EBurgess / Dead plants

Mai N. on Jul 24, 2014

please do not waste your time and energy with ordering from Eburgess. first off, they never send you a shipping confirmation of your order when it's ready which I found extremely odd but now I realize why. They take ypur money as soon as you place the order NOT when order is ready to...

Burgees Seed Plant Co. / Didn't receive my order

Joy True on Jun 12, 2012

I purchased few plants from Burgees Seed Plant Co. but they’ve never sent me my order. It has been more than 3 weeks of waiting and they didn’t even reply to my complaints. Planting season is almost over and I might end up losing this harvest...

Burgess Seed and Plants / Scamming Mail Order

mjoriley on Oct 31, 2011

I ordered $426.07 of plants and seeds and $118.72 worth of plants they sent were dead in the bags. They told me the plants were just dormant and that I should plant them to revive them. So I spent over 27 hours planting them and 3 months later they were still just as dead. Their policy i...

EBurgess / Poor products


I also purchase over $150.00 worth of plant products from eburgess which when they were FINALLY SHIPPED(2 weeks late) most arrived dead in a plastic bag. One of the biggest jokes was that some of the plants were nothing more then dried out roots. You couldn't use these to start a good...

Burgess Seed " Plant Co. / Ripped off

Burgess Seed & Plant Co. do not seem to want to keep up their end of the deal. They get your money promise a life time guarantee and the only thing you'll get is dead plants/flowers/trees missing items and a whole lot of aggravation trying to contact customer service. It seems that a...

EBurgess / Bad company

I ordered almost $200 worth of trees at ea. $7 and two different blueberry plants. The screen showed the $7 blueberry in the ad and invoice said it'd be 12-18 inches. I received a 6 inch broken dead twig. I planted it anyway, after three days nothing - got browner. I wrote the...

Burgess PLant and Seed Co. / Fraud

My husband Ordered one pack of serpent cucumber seeds Jumbo pack/$1.70 and Lemon Hybrid Tomato plants 12/$14.99. ALl the plants were dead, bone dry and they weren't even packed right. I called them and they said we would have to send back the dead plants at our exspence. They are...

EBurgess / Product and customer service

I ordered several plants through this company and, not only does it take forever to arrive, 50% of the plants were dead ! When you call the company rep for help on the problem you find out quickly that the 100% guarantee is worthless. Customer service is rude and products are lousy. Save your money and don"t use this company.

EBurgess / Don't order from them


In early March I ordered several plants from this place expecting to receive them with 2-3 weeks...boy was I wrong. I did not receive the plants and trees until mid May which is past our planting season for a lot of what I had ordered here in the deep South. I contacted their customer...