New Garden Plants
Reviews and Complaints

Got myself 3 supertunia plants from New Garden Plants, but to be frank, it wasn't such a pleasant experience. When the package came, the plants did not look too lively and barely reacted to a splash of agua. I planted them regardless, but they're yet to show signs of budding. Comparing prices, I figured out that they charged me way more than the price I am used to paying for the same Proven Winners elsewhere, and the containers were also teeny-tiny. I don't plan on giving this place another go, and gave Paul a piece of my mind.

I recently bought some plants from New Garden Plants (newgardenplants.com) and I gotta say, it was a bit of a mixed experience. I ordered six of the Karl Foerster 1 quart jumbo size plants and they arrived in a jiffy, which was a relief. But when I opened the packaging, I found that four of the grass clusters were a decent size, while the other two pots had barely any seedlings in them at all. It was like one pot had been split into two and they just added some extra dirt in there to make it seem like there were more plants. I mean, come on now.

I was pretty disappointed, especially because these were on sale. But even with the discount, I still think I was overcharged for what I got. Don't get me wrong, the good-sized grass clusters were really nice and looked great in my garden. But for what I paid, I expected more consistency across all six pots. Overall, I'd say this was an okay experience, but I'm not sure if I'd buy from here again.

I jus bough 3 plants frum New Garden Plants and it was less than $30, which was a ok price. Went to get my plants and noticed they wuz sorta wilted. I planted them right away lik the directions said, not sure the directionz were so useful but hey, I follwed 'em. A couple of days passed and all 3 of my plants died. I was really upset so I emailed "pete" but no answer from him after two tries. My plants were only worth a small amount but it's not about just that, it's about the principle. It would have been nice just to get som customer service. I am not goin to buy anything from this nursery no more.

I spent like, a hundred bucks - ya know, not a small chunk of change - on six plants from New Garden Plants. I was super excited to get these specific ones, these black snakeroot - brunette bugbane - but when the package arrived, I found out I got something completely different. Six spikenards. Like, come on, man. They look totally different, they do totally different things, and it's not what I ordered. So, I tried to reach out to the dude, Pete, who runs the website, but he just didn't answer my emails. I wasn't even like, mad or anything, I was tryin' to be nice! But he straight up ignored me, which is so not cool. So now I'm out a hundred bucks and these plants just aren't what I wanted or needed. It's like, a total scam, right?! I'm thinking about going to the business bureau or something in Grand Rapids, because I don't want anyone else to have to deal with this. I mean, it's just not right.

I done gone and done ordered my $70 worth of plants from New Garden Plants. And let me tell ya, these plants weren't nothin' like the pictures. Ain't no beautiful blooms or none of that. They looked like little starter plants, some didn't even have more than 3 leaves! So, I done sent Peter some pictures and smacked him with the news that I was mighty disappointed. All he done did was give me $11 in store credit. What kind of biz is this? Seems like a good ol' backyard gardener with not much to offer. If ya ask me, the owner shoulda took one look at them pictures I sent and handed me a bigger refund. Needless to say, I ain't never shopping here again, and neither should ya. Don't waste your money on these plants, folks.

I recently made a purchase on newgardenplants.com and found out on the printed receipt that my credit card was mistakenly listed as Visa instead of Amex. I tried emailing them about this issue, but I got no response from them, which made me a bit frustrated. Frustration turned into real disappointment when 3 days later, I still haven't received any shipping information from them - despite the fact that I reached out to them once again via another email.

It has now been 5 business days since I made my purchase and I still haven't received any communication from newgardenplants.com. This lack of communication made me feel uneasy and I decided to look for reviews online. Luckily, I found this website where some customers have shared positive feedback about the company. Nevertheless, I still don't feel entirely convinced that newgardenplants.com is a trustworthy website.

Although there are a few happy customers out there, I personally cannot overlook the lack of communication from the company. It's a bit worrying that they have not addressed my concerns or provided me with any updates since my purchase. I'm keeping my fingers crossed that my order will arrive as expected and that this was just a minor glitch. But until then, I remain uncertain about the reliability of newgardenplants.com.

So, about New Garden Plants, I gotta say I'm a bit unhappy with their customer service. I reached out to them when my coneflowers turned out orange instead of cranberry, which I ordered. One dude told me that the colors change as the plant matures, and I gotta admit, he was right. From intense orange/pink mix, they went to Mauve/orange mix. But the guy just ignored my follow-up requests to fix the situation, which is kinda disappointing. I mean, he's supposed to guarantee the plants' health 100%, but not when it comes to wrong plants? Really? And to top it all off, I found out that the plants were tagged as Double scoop cranberry. You'd think they would maintain better inventory organization, but I guess not. All in all, the experience was not great, and I wouldn't recommend them based on my experience.

I was pretty excited to order a bunch of plants from New Garden Plants. I got to the checkout and saw the total was $162, but I was confident it would be worth it. I didn't even care to check online reviews like a responsible plant parent would. Whoops.

Well, let me tell you what happened when I received my order. Only one type of plant, helebores, was any good. All the other plants were teeny-tiny! I was pretty shocked. And then, I found out three of the plants were actually already dead or dying! What a bummer. I let the company know right away, because this kind of thing shouldn't happen. I planted the remaining plants and did my very best to take care of them, but two of the aforementioned dead/dying plants still didn't make it. Imagine my frustration when I didn't hear back from the company. I contacted them a third time, but still no response.

Honestly, these plants weren't cheap. Like, look at the plants in this photo! They were $8.95 EACH! At those prices, you'd expect better quality plants that weren't dying on arrival. I'm really bummed with my experience with New Garden Plants and don't recommend to order from them.

So, I was looking for some new plants online and came across newgardenplants.com. I was excited about the cool plants they had on the website, and I decided to make a purchase. Unfortunately, when my package arrived, I encountered some problems. The delivery from FedEx was delayed, and when I opened the package, I found that one of the plants was dead. It was brown and mushy, not the healthy looking plant I was expecting.

However, the other two plants looked pretty good, except for some mold on the broken stems. I immediately reached out to Pete, the person in charge of customer service at newgardenplants.com, and he replied right away that he would send me a replacement. I was relieved to hear this, and I thought that the issue would be resolved soon.

Fast forward to today, which is almost three months later, and I have followed up multiple times with emails, calls, and messages, but I have received no response or update on my replacement. This is unacceptable and shows bad business practice. It is dishonest to advertise a guarantee of replacement for a defective product and then not follow through on that promise. It is even worse to ignore the communication attempts of a customer who is trying to get help.

I am disappointed with the unprofessionalism and lack of honesty displayed by newgardenplants.com. I had high hopes for their products, but this experience has left a bad taste in my mouth. It is important for companies to provide quality products and excellent customer service, and newgardenplants.com did not deliver on either of those aspects.

So I was tryna get me some "Silver Gumdrop" Coral Bells from New Garden Plants and ended up with some Pink Panther ones instead. Like, four of them. I was pretty ticked off, ya know what I mean? So I sent a letter to 'em with a copy of my order that said "Silver Gumdrop" clear as day. I even included two pictures of the Pink Panther ones they sent me, so they couldn't say they didn't know what they did wrong. But the dang letter got sent back to me by the Post Office - "Return to Sender, Not Deliverable as addressed." What kind of crap is that? And I tried to email them too, no luck there either.

Now I'm thinkin', how the heck do I get a hold of these people? I wanna either get what I paid for or make 'em give me my money back. So if anyone knows how to contact New Garden Plants, do me a solid and hook me up, alright? Thanks.