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Burgess Seed & Plant Co
reviews & complaints

Burgess Seed & Plant Co
reviews & complaints

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72 complaints
6 resolved 66 unresolved
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D
10:18 am
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This review was chosen algorithmically as the most valued customer feedback.

Burgess Seed & Plant Co - Their flowers were dead and customer services was joke

The company www.eburgess.com is real nightmare. I have ordered plants and flowers from them, but the delivery man provided already dead and completely awful flowers, which I couldn’t use already. I was shocked and called to their customer services. But it was joke, because they refused to take the order back and accused me that I tried to misled them. Awful services.

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P
12:55 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Burgess Seed & Plant Co - Deceptive practices

I bought a dwarf fruit cocktail tree. Waited 4 years to get my first fruits. Tree is more than 10' tall and only one peach and plum variety and not 6 delicious varieties as they write in their catalog and web site which says"Pick nectarines, peaches, plums and apricots all from the same tree." I got about 5 plums and 5 peaches and not like they write that the first bushel of fruit will pay for the tree. The size of the plum was equal to the size of the cherry and the size of the peach is about the size of a grocery plum. This is deceptive.
I ordered an almond tree and after two years I had the first fruit. It turned out to be a peach. I contacted by email and their answer was insulting by saying that I need to crack the nut to reach almond although I explained to them that I have pictures and I ate and tasted the peach. I ordered an American persimmon and turned out to be Asian persimmon, very small fruit the size of pecan fruit and with 4-5 seeds inside. The carnations are not close to what they have in the catalog. I bought two cherries for better yield of crop. One did not survive and the other one does not bear fruit as it is not selfpollinating as eburgess says. The dwarf pomegranates are ornamental only because the fruit is not even close to that in the catalog.The fruit is tiny about the size of walnut.
I hope this will be a lesson and protect future buyers from the nursery companies like eburgess not only for the money but for the most important the TIME. In my case 4 years.

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M
7:05 pm
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Featured review
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Burgess Seed & Plant Co - Dead plants

please do not waste your time and energy with ordering from Eburgess. first off, they never send you a shipping confirmation of your order when it's ready which I found extremely odd but now I realize why. They take ypur money as soon as you place the order NOT when order is ready to be shipped so if they don't have inventory, your s.o.l.. You satisfaction...

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J
11:49 am

Burgess Seed & Plant Co - Didn't receive my order

I purchased few plants from Burgees Seed Plant Co. but they’ve never sent me my order. It has been more than 3 weeks of waiting and they didn’t even reply to my complaints. Planting season is almost over and I might end up losing this harvest...

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M
1:21 am

Burgess Seed & Plant Co - Scamming Mail Order

I ordered $426.07 of plants and seeds and $118.72 worth of plants they sent were dead in the bags. They told me the plants were just dormant and that I should plant them to revive them. So I spent over 27 hours planting them and 3 months later they were still just as dead. Their policy is that they will give you a refund only if you send back the plants in 14 days of receiving them? This refund policy is a joke! Believe me, nobody who orders from this company gets their money back. They just send you more dead plants if you request them to. This company belongs to a conglomerate of 10 other mail order garden companies, and they all treat their customers the same. They have a combined negative consumer review percentage of a negative 65%, which means 2 out of every 3 customers get scammed by these 11 companies. I found these figures on Dave's Garden Watchdog, a gardening consumer forum. The following is a list of these 11 companies in question:

Direct Gardening negative 65%
Burgess Seed and Plant Co. negative 63%

Four Seasons negative 66%
Dutch Gardens negative 21%
House of Wesley negative 81%
Richard Owen negative 79%
Farmer Seed and Nursery negative 83%
Kelly Nurseries negative 81%
Royal Dutch negative 72%
Inter-State Nurseries negative 88%
Honeycreek Nurseries negative 69%

The mail order average negative consumer review for the entire garden industry is a negative 18%. So how do these 11 companies, including Burgess Seed and Plant Co., stay in business with a total of a negative 65% consumer review? They have 1418 negative reviews out of a total of 2177 reviews as 8-1-11. These 11 companies have been scamming consumers for years and nobody seems to do anything about it. I'm sure a lot of their customers are little old ladies on a fixed income that don't want to get involved when they get taken advantage of.

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J
11:29 am
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This review was chosen algorithmically as the most valued customer feedback.

Burgess Seed & Plant Co - Poor products

I also purchase over $150.00 worth of plant products from eburgess which when they were FINALLY SHIPPED(2 weeks late) most arrived dead in a plastic bag. One of the biggest jokes was that some of the plants were nothing more then dried out roots. You couldn't use these to start a good fire much less grow. This company is a poor excuse for mail order and I...

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D
3:25 pm
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Burgess Seed & Plant Co - Ripped off

Burgess Seed & Plant Co. do not seem to want to keep up their end of the deal. They get your money promise a life time guarantee and the only thing you'll get is dead plants/flowers/trees missing items and a whole lot of aggravation trying to contact customer service. It seems that as soon as they recieve your money they must put you on a do not...

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M
12:35 pm

Burgess Seed & Plant Co - Bad company

I ordered almost $200 worth of trees at ea. $7
and two different blueberry plants.
The screen showed the $7 blueberry in the ad
and invoice said it'd be 12-18 inches.
I received a 6 inch broken dead twig.
I planted it anyway, after three days nothing - got browner.
I wrote the eBurgess and complained - sent them
a photo and invoice copy for a replacment and they
wrote back saying I need the orignal shipping bag
(the one that was dirty and torn) of course
I didn't keep that - had I known!
no refund - no replacement.

rip off - false advertising! DON"T BUY FROM THEM!

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Burgess Seed & Plant Co - Fraud

My husband Ordered one pack of serpent cucumber seeds Jumbo pack/$1.70 and Lemon Hybrid Tomato plants 12/$14.99.
ALl the plants were dead, bone dry and they weren't even packed right. I called them and they said we would have to send back the dead plants at our exspence. They are ripping us off and I can't even get a refund. Everytime we called them they gave us differant instructions and they can't even get that right. They exspect you to pay for all returns, which is also a rip off. This is the U.S. What ever happened to running an honest busines. THEY WILL NOT EVER GET ANOTHER DIME FROM ME.

A. Lee Lewis

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Burgess Seed & Plant Co - Product and customer service

I ordered several plants through this company and, not only does it take forever to arrive, 50% of the plants were dead ! When you call the company rep for help on the problem you find out quickly that the 100% guarantee is worthless. Customer service is rude and products are lousy. Save your money and don"t use this company.

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L
5:19 am
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This review was chosen algorithmically as the most valued customer feedback.

Burgess Seed & Plant Co - Don't order from them

In early March I ordered several plants from this place expecting to receive them with 2-3 weeks...boy was I wrong. I did not receive the plants and trees until mid May which is past our planting season for a lot of what I had ordered here in the deep South. I contacted their customer service 5 times wanting to know when my plants would arrive and I never...

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V
2:39 am
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Burgess Seed & Plant Co - Wasted time

I use to be employed with burgess seed and Plant Company. I worked in the call centre, let me tell you this, they are horrible with customer service and once they have your money your in for a ride. Not a very good one at that.

They don't pay the shipping department what they should. So therefore when your packages are being sent out, they handle them extremely ruff. I will give you some of the most important information you will ever read... DON'T waste your time, money or effort, trying to order from them. I have seen their company from the inside, and it is just as bad as what people say and think.

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M
May 10, 2020 7:42 am

I ordered some plants last fall everything is fine except my sedum (3) sets for a total $13.47 plus my shipping they did not live thru the winter so I want to know what my options are at this point. I saved my order form etc.
I have been calling but always get a busy signal. Please advise

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R
Jul 09, 2019 7:42 am

Every plant I ordered from them (two seperate multiple orders) poorly packaged and never showed any life whereas all plants from other companies all lived and grew. No easy way to provide them input on this and tell them don't send me any more catalogs.

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S
Sep 03, 2018 7:42 am

I always buy Planters Deluxe mixed nuts because I don't like hazelnut or peanuts. Now I buy a can of said mixed nuts and to my dismay I find you have switched Brazil nuts for hazelnuts. Very unhappy in Illinois.

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P
Apr 23, 2009 7:42 am

I just ordered stuff from them 2 weeks ago and they charge your credit card on the spot and you wait, wait and wait. After e-mails to them all you get is the order is in there shipping department or that it will take 1 to 2 weeks to process the order depending on weather and product availability. When questioned about the early charge to your credit card they just ignore that with no comment at all. Also any contact you get from them they do not give a last name of who you are talking to on the phone and on the e-mail contacts all you get is "Customer Care" for whoever replied to you. I called my credit card company and enacted a dispute on Burgess for No product and or service provided and my credit card company said they were going to remove the charges instantly. Then e-mailed them a order cancellation notice with informing them that I will not accept any packages from them as informed to do by my credit card company.
Somthing tells me from reading complaints from others that they will still pull some stunts and this matter is not over yet.
The Ill. BBB has a huge amount of such complaints about Burgess all about this type of practice as well as DEAD/faulty products with warranty recovery scam. Also they have 10 companies under a umbrella Name.
here you can also see in detail complaints on this company as well as my post.
http://davesgarden.com/products/gwd/c/233/

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Burgess Seed & Plant Co contacts

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+1 309 662 7761
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