Burgess Seed & Plant Co
reviews and complaints

In April, 2021 I placed an order with Burgess Seed & Plant in the amount of $149.80 which I have not received. When I contact them via email, I get a form letter telling me they are short-staffed (who isn't) and are shipping. I get no date as to when this shipment will be. When I call via phone (which is almost impossible to get through, guess a lot of people are complaining) I get a young lady who tells me they are shipping, but has no idea when my order will be shipped. She says they are working on April orders; well, mine is an April order. My front yard has been torn up for 2 months awaiting these plants. You can no longer buy locally as they have little inventory left. I am concerned that when they do get to my order, will they have the plants. Also I live in Wisconsin; the growing season here is very limited. These plants should have been in the ground a month ago. I am 81 years old and hope I live long enough to get my plants. Can you please help me?

I sent Mail in order for trees and seeds April 19.My check was cashed in April.
$ 328.29. I have not received any merchandise and planting season is almost over as of June10. I do not feel there is enough time this season to start many of the seeds I ordered and it would not be prudent to plant trees in the middle of summer so I am asking for my order to be cancelled and a refund.

I placed an order on April 27, 2021. Order number 630280.

They processed my payment, but I never received my order.

I phoned and emailed many times. They do not answer the phone or email.

I to bought dead plants from this company. I am very discouraged to think people would sell such products. I ordered twice first batch were just roots, yuccas 6 of them only two came up and then they died! Nothing there to send back, so small. Even free item died! The bird in a bush came totally black stems ! Deader than a door nail. They should be ashamed! Never never order from these people. I've never will

order placed on 3/1/21 and my card was billed on 3/9/21 for $87.84 but I still have not received any product. Chris Eckert shipping address 16012 W US Highway 63, Hayward, WI 54843. I emailed regarding this on 5/12/21 and Have not heard a response. Order was placed online. I would still like my order. I do not have an order number as the order was placed on my daughters ipad. Please contact me at [protected]@hotmail.com or [protected]

In April I ordered several items. yes, I read it could take up to six weeks because of Covid, but I had forgotten one item my wife wanted. I tired several times to call to add it to the order. Always got a busy signal. 11 times the first evening. Then I emailed customer service. No answer. I did this three times. Never one answer. I had an order number which was never filled nor acknowledged. Don't try buying anything from this company. They don't fulfill their end of the bargain.

Order date 4/4/2021 total amount 56.76
order id 588262
i did not receive my order and can't get them on the phone, they won't email me back about my order.
I request a refund back to my credit card.
I will not order from burgess again!
i do want my money refunded to me !
thank you for your time, hopefully i will get an answer real soon about this.
Elvis hoard

I would really like my products I paid for for about a month and a half. I would appreciate my products or a rebursement, or a call explaining the situation.

My Number is
[protected]

AND

My Name is
Dennis Polk

I ordered seeds and plants on April 6th. the seeds have just arrived, well after my garden is planted and growing. The bushes have yet to arrive. I would like to cancel the shipment of the bushes and return the seed packets all for a full refund.

I am very disappointed with the service of your company and will never order from you again. I will be waiting for your response!

I placed an order online for 1 - N5784 3 in 1 Angel Trumpet Plant on 03/28/2021. Burgess charged my credit card on 04/17/2021for $23.30 and as of 05/25/2021 I have not received my plant. I try to call them at [protected]-7761and got a busy signal every time. I E-mailed them 2 times and did not get a reply. Darrell Stricker
445 West High St
Womelsdorf, PA 19567
e-mail : [protected]@aol.com

My sister and I both placed orders over a month ago with your establishment and have not received the orders. Please inform us of the status of these orders with the information below. First order consist of, among other thing, two climbing rose brushes, variety of hosta package. Second order include hosta funkia, candy cane oxalis, perennial giant hibiscus, blue barlow and four tree hydrangea. These orders were place from the Spring 2021 Garner Catalog sent to Quennie Ezelle, Dept Number = DEPT. 88-4480

Ethel Stoudemire
[protected]

Quennie Ezelle
[protected]

Order #531020
Placed March 10, 2021
I have been unable to contact this company by email or by phone. Please help to just refund me on this order.

I ordered several trees, scrubs, and other plants back at the end of March and have only received four of the items that I paid for. Even though the order came in later than expected, everything was in good condition. I have tried to contact Burgess, to find out when I can expect another shipment, but they do not answer their phone and I have no way to find out when my order will arrive.
I am at 3592 Olympia Rd. in Lex. KY 40517
email: [protected]@gmail.com

See above attached complaint Order mailed with check on March 24. Have not received any of our plants or seeds. Today is May 17. No one answers their phone continuously busy. No response back to multiple emails sent. Want full refund back now that planting season is in effect

Hello,

I placed an order on March 23 for Perriwinkles my check was cashed but I never received the plants. I do not have the order number only my cancelled check # 4557. (Your catalog number is N6811)
I also ordered giant tomatoe plants # v6217 4 plants, they arrived but were dead.
I called and was advised to send the packing slip back and they would be replaced. I have not received those either.
I am sorry to bother you about this but I often order from you and never have a problem. I understand that covid has caused many problems.
I hope you can find my order by name I never thought to write the order number down. Helen Finley 962 State Route 95 Perrysville, Ohio 44864 Thank You
[protected]@yahoo.com

I placed an order #551208 from March 19. From then I get nothing, I have no information about status of my order nor any notification . Money ($104) were taken from my bank account.

Above all I lost that spring season for planting.
I have an account on Burgess.com

Boris Merrick
[protected]@hotmail.com
[protected]
E-Burgess
HI BORIS MERRICK,
THANK YOU FOR SHOPPING WITH E-BURGESS!

ORDER DETAILS

Order ID: 551208 Placed on 03/19/2021 12:01:24

Payment: Credit Card Carrier: Standard Shipping
Item # Product Unit Price Order Quantity Package Quantity Total Quantity Total Price

7444
Flame Grass
$12.49
1
2
2
$12.49
FG6702
Trip L Crop Tomato
$0.00
1
1
1
$0.00
6811
Periwinkle
$11.49
1
50
50
$11.49
6294
Pixwell Gooseberry
$18.29
1
4
4
$18.29
FG5643
Free 3 Giant Ranunculus Bulb
$0.00
1
1
1
$0.00
3917
Perfection Red Currant
$22.99
1
3
3
$22.99
FG3807
Free Ground Cherry Seed Packet
$0.00
1
1
1
$0.00
4005
Consort Black Currant
$22.99
1
3
3
$22.99

1 Triple Crop Tomato With Every Order
$0.00
Free 3 Ranunculus Bulbs with orders of $40 or more
$0.00
Free 1 Pkt Ground Cherry Seed with orders of $65 or more
$0.00
Products:
$88.25
Shipping and Processing:
$9.99
Tax:
$6.23
Total:
$104.47

SHIPPING ADDRESS

Boris Merrick
47 Beecher rd
Woodbridge, Connecticut 06525
United States
[protected]

BILLING ADDRESS

Boris Merrick
47 Beecher rd
Woodbridge, Connecticut 06525
United States
[protected]

i want my visa account accredited also there are numerous customer complaints online (hundreds of them from bad plants, poor customer service, once the orders are placed no conformation number, but worst of all taking your money without giving you anything)wyy and how is this company still in business.

I have not received a email conformation or any type of a receipt. All I see is that you have my transaction from my credit card. I would like a refund

I have a purchase date of April 23rd

and a number it's [protected] If I'm still getting this order that's fine, but I would like a email conformation saying that my order is on its way. I would have not known if I had not looked at my credit card statement. Please send my some kind of Conformation to [protected]@gmail.com and if you can not find it please refund my money. The total amount was for 173.01

I look forward to hearing from you..

Jeff Guck

Order placed 3/13/2021 received only 1 of 9 items costing $136. 97. Impossible to contact the company.

An order was placed on March 29, 2021 and paid for . We have not received the plants and are unable to reach the company by phone to inquire about the order. The phone rings and we received a busy signal. Concerned that the company has gone out of business.
Kenneth Witham
37322 Kincaid Drive
Zephyrhills, FL 33541
[protected]@aol.com