Builders Warehouse review: gold air aircon

Hi

I bought a Goldair 12000 BTU split aircon last year October which was working fine after the installation and when months goes by it started not keeping the room cool.
Since well the aircon is not even 3 months old and I giving me problems can you please send a technician to come and check what is wrong with the aircon.

I was told by Pilisiwe from Builders that you want a report from my technician, I want to know why you want a report from my technician when you were supposed to be sending your technician to check the aircon and advise on the way forward.

I would like this matter to be resolved ASAP as I cannot pay so much money for an aircon that is not producing what it was supposed to produce.