Buffalo Wild Wings review: service

On Thursday, the 10th, my friend and I came to the Petaluma BWW for dinner. We are Blazin Rewards members and are frequent fliers at this location. My friend's power was out and she drove from Santa Rosa in order to get a hot meal at your restaurant because she hadn't had much to eat that day. Unfortunately, we were extremely disappointed in the service that we received during this visit. If this were typical, we would probably never return.

We sat in the bar area, as we usually do. We were not acknowledged for at least 20 minutes. As we got up to leave, the bartender finally came over and apologized. Hesitantly, we decided to stay and he took our drink order (waters). We also ordered, as we did not know when he might be back to take our food order. I ordered a chicken sandwich, with the spicy garlic sauce on the side.

When the food came, which was in a reasonable amount of time, a waitress (someone different than the man who took our order) gave us our food and I noticed that my spicy garlic sauce was not there. I asked her for it, as well as for ketchup, and she told me that I would need to ask my waiter. At this point, I'm not happy, and I told her that I did not know when I would see another waiter, so she did go and get the sauce for me, begrudgingly.

Once we finished our meal, we again, waited an extremely long time for the bill and for boxes for the remaining food we did not finish. Nobody ever came. I went searching for to-go boxes myself, looking in cabinets in the corner of the restaurant to no avail. I walked out of the bar area towards the seating area and found 2 waiters talking near the kitchen. I asked for boxes and they looked at me as though I had three heads. I again asked if they had boxes because I wanted to leave. He gave me boxes and I went back to my table. Still no bill. Eventually, we had to walk to the counter where they sell sauce bottles, etc. and ask someone to get our bill for us.

Needless to say, this was the absolute worst service I have EVER experienced at BWW…possibly anywhere. I am not one to blast companies on social media/yelp, etc, but I do think that this needs to be addressed. As I said previously, if this were typical of this restaurant, I would absolutely NEVER return. I hope that my next visit will prove to be a more successful one.

Thank you,
Jessica Shepherd