Buffalo Wild Wings review: service and or food

We spend atleast once a week at bdubs but we havent been coming due to lack of good service and lac of decent food. Today was the last straw im not much of a complainef but we were seated then ignored for 15-20 min had to get up n get someone chips were chewy and greasy cheese tasted funky n waitresses had attitudes like im the problem?. This is the second time ive been in here and got nad service last time i ordered wings n called at 4:45 and didnt recieve them till 5:20. I understand its not fast food but i called ahead.