Brownells
reviews and complaints

I've submitted five requests for information about an item missing from my order, since December 7th. As of January 31st, I still haven't gotten a response. I filled out 2 customer service forms on their web site. I didn't get the courtesy of a reply. I chatted live with customer service reps, 3 times, and each said someone would get back to me. Either they just lied or whoever was supposed to get back to me isn't doing their job.

Below is the transcript of the last chat.

Here is the transcript your requested:
Charles [12:44:24 PM] This is my third time in chat. Here is a synopsis of what has transpired.

System[12:44:25 PM] Thank you for holding. Your chat will be answered by the next available agent.

Kim[12:44:37 PM] Welcome to Brownells, I am a member of the 2018 Sportsman Team Challenge B Champions, 2014 and 2016 Bianchi Senior champion, 2018 2nd place Senior World Action Pistol Championships and 2nd World NRA Team Member, 2018 1st Industry Team and 2nd Overall Team Member and 4th Senior at the NRA Bianchi Cup, 2018 Flaggler Senior Champion, 2017 3rd place Senior, 2017 Flagler Cup Senior Champion, Member of the NRA World Action Pistol Team 2014 World Champions, 2012 Team 3rd place, and 2016, 4th place.

Kim[12:44:40 PM] Hi Charles

Charles [12:44:59 PM] My order number [protected], I believe, was supposed to contain a gift card. The rifle arrived at my FFL on December 7th but the gift card was not included. On December 7th, I filled out the customer service form on your web site, asking about the gift card. NO RESPONSE On the evening of December 11th, I got on live chat. The person I chatted with said the day shift customer service would be notified and I'd get a response within 2 business days. 3 days later - NO RESPONSE. I chatted with the same person on December 14th. He assured me I'd get a response on Monday, December 17th. December 18th came and went and, still, NO RESPONSE. I filled out, yet another online customer service inquiry, and that was ignored, as well. On December 27th, I received email, from you, asking me to give "Feedback on your Experience with Brownells". I did leave feedback and it wasn't positive. I didn't get a response to that either.

Kim[12:46:03 PM] First of all have you checked your spam or junk folder to see if it went there?

Charles [12:46:12 PM] Reading your qualifications, I hope we don't have to settle this with a shooting competition.

Charles [12:46:24 PM] Yes. I have checked spam.

Kim[12:46:29 PM] Hold on please.

Kim[12:47:49 PM] [protected]@xxxxxxxxx is this your current email?

Charles [12:48:26 PM] That is correct. I have a different email address for every company I do business with.

Kim[12:49:26 PM] Ok, I will have one of our gift card personnel contact you.

Kim[12:49:30 PM] By email.

Kim[12:50:53 PM] May I assist you with anything else today?

Charles Booher[12:50:56 PM] Thank you. Note that I've been on chat, twice before, and been told I'd be contacted. The only contact I got was asking me to rate the service.,

Kim[12:51:15 PM] I copy and pasted your first response

Kim[12:51:33 PM] May I assist you with anything else today?

Charles Booher[12:51:41 PM] No, thank you.

Kim[12:51:53 PM] Thank you for contacting Brownells Chat Team. Your feedback is important to us. Please rate your experience by following the link and completing the survey.

System[12:51:57 PM] Your chat has ended.

The Three companies Police Store, Brownells, and Sinclair are a BIG JOKE !
Your online store is a waste of mine and probably thousand of other customers.
I have ordered twice from your stores, and both times its been canceled, because you have lied to the customer online saying "in stock" BULL$#*! !
And then if there is a partial number of boxes you will ship them and charge the same amount you would have for the full order BULL$#*!. Flat rate or not you are not taking care of the people that keep you in business. I will make sure to tell all of my friends and family not to waste their time with a JOKE of a company!