Bruush

On August 29, 2023 I ordered and paid for a replacement black charging stand, after a month and a half of trying to get my product, emailing and attempting to call on several times (the phone number has been disconnected) to the company without any response, I then decide to submit this complaint. At this point, all I want is my money back, but it appears that the company is out of business, because they have not responded.

We bought two of these in March of 2023. They are easy to use and the battery lasted without a charge on both for a month while traveling in Italy. I setup the subscription to receive refills in 6 months. Instead they setup for 8. I emailed multiple times and called once leaving a message to get the subscription moved up to six months for replacement. Weeks later I received no response to my emails and they did not return my call. I decided to take it upon myself to cancel the subscription and restart. Instead of 6 months out it picked March of next year for replacement. On the website all refills are sold out. I can’t find alternatives. I can understand if the popularity of the product caused a shortage but their lack of response to multiple emails and a phone call is unacceptable.