Brookstone — crappy return policy
Received $250 wireless speaker from Brookstone as gift from company I work for, exchanged with gift receipt for tool set and a gift for my wife. Wife wanted me to exchange the gift I got her but I left the receipt in my pants which ended up in the wash. The Manger at Brookstone (looked all of about 19) said she couldn't let me exchange it because I didn't have the receipt (I didn't want money back, I just wanted to exchange it for something else) as this was against their "Return Policy". I won't shop at Brookstone ever again and will be filing a complaint with the Better Business Bureau.