British Gas Services review: Adress switch

We called before we moved for enough time for the switch to occur I was told on three separate occasions that my credit from previous adress would transfer without issues we have been cut off today despite being told we would not face this issue, because they're now unable to transfer and have to wait for a cheque to come through leading us to put ourselves in debt with BG which is disgusting that your innaction / slow action has the customer paying for someone elses mistakes, just as much as its appreciated i was able to get the electric back up but I can't over look being lied too and not help but feel messed around causing more additional stress than is needed