The complaint has been investigated and
resolved to the customer's satisfactionResolved British Gas Homecare — annual service!
resolved to the customer's satisfaction
We have had British Gas Homecare agreement for a number of years. Our boiler used to get serviced in September of each year. It then went to October. Then we found we were not getting any appointments for our service and it was left up to us to ring and ask when. This year i sent e-mail asking when our service was being done and got no reply. I phoned and was told the appointment would be Friday the 30th November. We received a letter confirming the appointment on Friday 23rd November. On Saturday the 24th at about 5.30pm we received a phone call to say they could not keep this appointment due to the fact that they might need their engineers for emergency call outs due to the weather getting colder. We explained we were going away for most of December until 6th Jan 2008 and they said we would have to make another appointment for January and that the same thing could happen again. This we thought was unbelievable and that they were not honoring our contract bearing in mind that on the letter we received it states how important the annual service is due to carbon monoxide omissions. We asked to speak to their supervisor and was met by the same comments from them.
He then duly put the phone down on us. We phoned British Gas customer service to complain but just came up against another brick wall. I then decided there and then to cancel our agreement and canceled direct debit. We have sent a letter of complaint to the complaints dept, (don,t hold your breath). We also received today a cheque for 3 pence LOL with no explanation for why or what.
For people reading this i would steer clear of anything to do with British Gas.