Bright Now! Dental

I usually do not write reviews, but I was appaled to read some of the previous reviews about Bright Now Dental in Federal Way.I have been a client with Bright Now Dental in Federal Way since they opened in 07They have been nothing but nice to me and my three kids. They are very amxious seeing a dentist but when we go to the clinic, we are treated with such kindness and understanding that they've almost become part of my family, starting with the receptionist that checks us in to the dentist that always takes his time to work with the kids through their anxiety and the check up.

As far as being overcharged, ON THE CONTRARY! The manager always tries to make sure that we are charged correctly and assist us in anyway needed. They are always able to explain what I am being charged for and why.

I would NOT GO ANYWHERE ELSE for my families' dental needs.

Never ever take your child here! My son is eight years old, and was going in for a cavity. He was prepared, he knew what was going to happen and why it needed to happen. When we went in he asked the tech assistant( who i don't know her name- she's the only asian girl in the office) to tell him before they gave him the shot. (so he can be ready!) She told him he was not getting a shot! Then he freaked because he thought he was going to feel the cavity being filled! Then the imbecile told my son she should give ME a shot! At this point he was terrified! This little GIRL has NO business working with children- especially in the dental or medical field! I don't know who allowed her to obtain such a job, but they should be repremanded along with her! The office manager showed no sing of compassion or that she cared about the well being of children either. I will never take my children there again! If you love your children- don't take them either!

I asked for a specific dental treatment and was given something different. My insurance covered 90% of the bill I had already paid my 10% and they drug me thru the mud for 2 weeks trying to get my tooth fixed. I was told that I would not have to pay anymore money and when I finally got my tooth fixed they then proceeded to tell me that I owed them more money, and that if I did not pay them by the end of the business day they were going to send me to collections. To top it all off the actual dentist burned my cheeks and gums all up. Please for the sake of you and your loved ones do not use this dentist office. I would rather let my teeth fall out then get scammed again

I was refused service today after being a patient for over 2 yrs because I complained to the manager all the issues I've been having with their facility. Jocelyn, (the regional manager of Pinole Dental in Pinole CA 94564) embarrassed me and had me crying in front of all of the patients and her staff, I missed my appt. because I wanted to talk to her and she refused to re-schedule my appt. She said I'd be happier somewhere else. But I still had to come back for my on going treatment because it had a balance due. I've never felt so dis-respected in my life.