Bright Now! Dental review: Crown Replacement Issue and Service Follow-up (Tukwila Office)

Dear Bright Now Dental Team,
I am writing to formally raise a concern regarding a crown replacement procedure performed at your Tukwila office in 2024.
The crown began to chip from last couple of months and has since sustained significant additional damage while I was eating on May 27, 2026. When I contacted your office, I was informed that a replacement would cost approximately $1,200, as my insurance does not cover a repeat procedure until 2030.
I find this situation concerning, as a crown is expected to last significantly longer under normal use. The premature failure raises questions about the quality of the material and/or workmanship. Given these circumstances, I request that:

The case be reviewed for potential material or procedural defects
The crown be replaced at no additional cost to me

In addition, I would like to highlight a gap in communication. I was provided with a contact number (ending with XXX-XXX-9860) to reach Feven; however, my calls have consistently gone to voicemail, and I have not received any response despite leaving multiple messages.
I would appreciate your prompt attention to this matter and request that someone from your team contact me to discuss the resolution steps at the earliest convenience.
Thank you for your time and consideration. I look forward to a timely and fair resolution.